Puente Hills Chrysler Jeep Dodge RAM

Reviews

4.4 out of 5 4.4
74 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 1.0 out of 5
    December 7, 2018

    They recommend what you don't need. Check your factory maintenance book first before you approve any services. New management is sucks. Bad service.... Looks like Employees are not happy there.

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    This is very concerning to hear. I am incredibly troubled by this review and hope you will give me the opportunity to learn more by contacting me at ...626-626-2000. Sincerely, Josh Story, General Manage

  • 5.0 out of 5
    November 26, 2018

    Alex and Gus were amazing during my car purchase process. They worked hard to ensure that I received a great deal and the Finance Department worked just... as hard to ensure that the deal was finalized. If you are looking for a vehicle and looking for a dealership that will work exceed your expectation, don’t waste your time shopping anywhere else.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    We are so happy to hear about your experience during Black Friday! Thank you for letting our team help you find an outstanding new vehicle. Sincerely,... Josh Story, General Manager

  • July 6, 2013

    Fast and easy buying experience. We found our Jeep Rubicon online, contacted the dealer, completed an application online, and placed a deposit on the vehicle.... When we arrived the following week, the paperwork was ready to process, the Jeep was clean and ready to go. Mario Sanchez did an excellent job in showing us the features of the vehicle and getting us ready for the long drive home. No hassle transaction. We love our new Jeep!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    November 25, 2018

    Initially, my cousin and I had gone to Jeep for a test drive and to discuss prices on a Wrangler. What started as an idea turned into a purchase this weekend.... Caleb provided us with such great service and information. We were at the dealership longer than anticipated, but the team at Jeep worked with her (my cousin) to ensure payments were within her budget. Everyone who helped us was informative and welcoming and we would recommend PH Jeep to anyone. A big thanks to everyone, especially, our friend, Caleb!!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Congratulations on your incredible new Jeep, Alex! We are thrilled to hear about your great experience. We know you will enjoy every moment in your Wr...angler, and hope you will let us know if we can ever be of further assistance. Thanks, Josh Story, General Manager

  • 5.0 out of 5
    November 19, 2018

    My husband and I did an extensive research and visited several different Chrysler Dodge Jeep Ram dealerships to purchase a new Grand Cherokee. Our final... stop was at Puente Hills CDJR, and we are so glad we decided to go there!!! Rene Ruacho (internet director) and Luis helped us through out the process, and they were extremely patient and knowledgeable! One thing for sure, after going to 7 different dealerships, Puente Hills (by far) had the best service!! Definitely recommend!!!!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you for this incredible review Shay! We greatly appreciate the wonderful shout outs to our team!

  • 5.0 out of 5
    November 8, 2018

    I loved this dealer. They all work together as a team and they help you out as much as possible. Legit people!!! Thank you so much!!!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you so much for taking a few moments to let us know how we are doing. Please let us know if we can ever be of further assistance!

  • 1.0 out of 5
    October 23, 2018

    I’m upset... took my Jeep for a recall issue- waiting for 4 hrs, I believe if I wouldn’t have said anything my car would have sat there. Before... I left there was a strange noice coming from the air vent- going back to today to get it fixed , if you broke it, it’s your responsibility to FIX IT...

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    I'm sorry to hear about your experience. I am concerned by your review and apologize for any issues or inconvenience. I hope you will give me the... opportunity to make this right - please contact me at: 626-626-2000. Sincerely, Josh Story, General Manager

  • 4.0 out of 5
    October 20, 2018

    Very disappointed with Debbie in service dept don't want to deal with her ever again she doesn't listen then I was help the right way by the... service manager very happy with his customer service thank you so much. Will be going back

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you for the feedback, Mayra. We appreciate the four star rating and hope you will reach out if you have any concerns or questions. Thank you, Jo...sh Story, General Manager

  • 4.0 out of 5
    October 16, 2018

    Great people and service no hassle. Thanks Debby for your great service and greeting always with a smile.. Excellent way to start and make some ones day...

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    We are so glad we were able to help you out! Helping our customers is what we love best. Please reach out if we can ever be of further assistance! Sin...cerely, Josh Story, General Manager

  • 5.0 out of 5
    October 12, 2018

    I have worked with Bustter T from Sevice Dept.many times and he always made sure my Jeep is takened cared of. All the problems were fixed and I can again... take my Jeep to all my travel destinations without any worries. Thanks Bustter!!!

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We are so happy to hear about your fantastic experience! Thank you for relying on our team to take great care of your Jeep! Sincerely, Josh Story, Gen...eral Manager

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