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I went up for a software update on my Durango. Dropped off vehicle at 10 didn't get it back until 5 p.m. I realize software updates take a while but not seven hours. At one point I asked the service guy to check on my vehicle and he never returned. I had to go look for him. Bad experience
I am sorry to hear about your visit, John. We always work to provide an efficient and professional experience, so I regret to hear that you have any concerns. I hope you will consider contacting me as I would like to apologize for the delay. I can be reached at 626-848-2847. Sincerely, Joe Piane, General Manager
Dodge Durango G/T 2018
Everyone that helped me with my buying experience was really great and they work with you....go and get a new car from here plus they pay you more for your car then carmax
We are delighted to hear about your wonderful experience, Brandon! Thank you for leaving this great feedback for our team. Congratulations on your new vehicle, and thank you for choosing Puente Hills Chrysler Dodge Jeep Ram! Sincerely, Joe Piane, General Manager
Purchased a new vehicle
Staff is attentive, knowledgeable, approachable, and is patient. They offer excellent care and service and is fair with what they can offer, and made a long tedious process not feel so difficult. It’s hard enough buying a car as it is, so why not make the experience easy with this team?
We love receiving this kind of feedback - thank you for taking the time to leave such wonderful words for our team. Congratulations on your new vehicle and please do not hesitate to reach out if we can ever be of further assistance! Thanks, Joe Piane, General Manager
Honestly best customer service and good process very professional and I’m happy with my purchase thanks to this dealer I was able to buy my Jeep
Wow, thank you for the incredible feedback, Marvin! We are truly delighted to hear about your experience, and to hear that you are happy with your purchase. Please contact us if we can ever be of further assistance! Sincerely, Joe Piane, General Manager
Perfect costumer service salesmen exelent service
Carlos the internet sales good service and Anita the finance service perfect she explained everything about the warranty and we are satisfied about the hole process thanks puente hills dodge
We cannot thank you enough for leaving this wonderful review! It is amazing to hear that Carlos and Anita provided a wonderful experience so that you could find your perfect vehicle. We hope you will tell your friends and family about your experience here! Sincerely, Joe Piane, General Manager
They always come through for me...
Debbie in the Service Dept. was awesome. Had an issue with service agreement purchased(not PHCJD). She got it figured out and was still done in a short time.
Hello, we're happy to hear that Debbie in Service was awesome, and got the issue figured out! Thanks for choosing Puente Hills! Sincerely, Joe Piane, General Manager
Unacceptable experience with the service departmen
Unfortunately, I had unpleasant experience today (05/03/18) that leads me to not return or recommend your service department. I felt Daniel (service rep) stating this morning after receiving my 2015 Dodge Durango that your service department couldn't perform a initial diagnosis till Tuesday was unacceptable. I strongly feel this could have been done by Saturday morning at the latest as an initial diagnosis should take no more than 45 minutes to perform.
Hello, I am concerned about what may have happened here. Please call me to discuss at your earliest convenience; my number is 626-848-2847. Sincerely, Joe Piane, General Manager
Jhonatan and Chuck were committed to helping me get a good deal on my purchase. They were very friendly and made this deal possible. Thank you guys!
Henry, the service manager was courteous and helpful in getting my recall repaired. He made it convenient for me to get home with their shuttle service and also to get a ride back to pick up my car.
Great service. Friendly
Chuck Stone was super nice and insightful. He made the whole process fun and as stress-free as car buying can be.