Had a wonderful experience. They put us in the car we wanted at an amazing price salesmen are friendly we recommend going to chris carroll
We got an 08 Jeep. Sure, it's used. Things are going to be going wrong with it. But here's everything that was wrong with this vehicle as it sat on their... lot. Engine oil was a quart low, transmission fluid was burnt, needed new brake pads and calipers, rotors were worn, needed new upper and lower ball joints, passenger wiper was not working, passenger door lock actuator stuck, freon leak from the recharge port, and the radio randomly shuts off. They knocked a little off the price and gave us a little to fix the problems but not all these problems were found prior to our purchase. We did all the work ourself and that is the only way we fixed it for even close to the amount they gave us to do it with. If we paid someone to do it all, we would be $3,000 in the hole. Just want you to know they DO NOT know anything about what they are selling and they don't care to. You must know what you're buying.
Transmission went out after 31 days. Salesman was argumentative. Owner did not respond to me and has not responded to multiple contact attempts by the... Better Business Bureau. Stay away from these people.
It is the position of Chris Carroll Auto to satisfy all customer complaint's when possible.In this case we sent it to our transmission repair service ...and they found nothing wrong so we called our customer to let them know and they asked if we could send it to there mechanic of there choice and they found nothing wrong and while it was in my position I spent several hundred dollars on the exhaust system out of concern of our customers needs that wasn't in our agreement.And yes you are correct on it being hard to get ahold of me at the time of your calls I was in the hospital with my beautiful baby boy that was born a few months early in NICU for weeks.Im learning sometimes that you cant make everybody happy and after 8years in the business I only a few unhappy customers.