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Reviews

Average Ratings

4.9
1998 lifetime reviews. Includes reviews of Ford Lincoln Fairfield from DealerRater.com
  • Best Vehicle Buying Experience in my 66 Years !!

    I have to tell you. I am 66 years old and I have purchased many many vehicles in my life and I have never enjoyed to process as much as I did with...

    Dealer Response

    What an enjoyable review to read, Jeffrey. It is reassuring to know LaVonne provided you with a hassle-free and great shopping experience. Ford F...


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    I have to tell you. I am 66 years old and I have purchased many many vehicles in my life and I have never enjoyed to process as much as I did with this purchase. LaVonne Gillette was my sales person and there are no words I can say that would do justice to how she treated me and with her knowledge, thoughtfulness, undivided attention she gave me and my daughter who also got a vehicle from her at your dealership!!! I would without hesitation return to her for another purchase and would strongly recommend and do anything in my power to persuade friends to visit your showroom and seek LaVonne to help them!!! You should commend her and have all you employees take her example in their dealings with their customers!!! Do not loose her!!! Thank you, Jeff Mathews proud new owner of a 2017 Platinum Explorer! P.S. I also want to let you know that her manager Matt was also one hell of a guy!! Congratulations to you to have the privilege of having these folks in you employ!!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    What an enjoyable review to read, Jeffrey. It is reassuring to know LaVonne provided you with a hassle-free and great shopping experience. Ford Fairfield 's primary concern is delivering flawless customer service; that means giving each of our guests the time and attention they deserve. I'm happy to hear you left our dealership feeling confident about your purchase. Be sure to take advantage of the complimentary, 119-point annual inspection that we offer as part of our "10-Point Value Guarantee." Regards, Bill Benak | General Manager | 1-707-421-3398 | billbenak@fordfairfield.com


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  • Benny sale person

    No pressure sale. Easily the best car buying experience I have every had. I will be a return customer. Thanks again.

    Dealer Response

    Thank you for the excellent review, Katherine. It is great to know that our team was able to provide you with a pressure-free shopping experience....


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    No pressure sale. Easily the best car buying experience I have every had. I will be a return customer. Thanks again.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you for the excellent review, Katherine. It is great to know that our team was able to provide you with a pressure-free shopping experience. Thank you for choosing us, and we look forward to your next visit. Also, don't forget that we offer a complimentary 119-point inspection once a year to all our customers as part of our "10-Point Value Guarantee." Sincerely, Nick Price | GM | nickp@fordfairfield.com | 707-716-2153


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  • Great service

    Sharon was the best! Very respectful, answered most questions before they were asked. I had a bad experience 3 years ago and vowed to never return...

    Dealer Response

    Thank you, Eileen. I am thrilled to hear that you gave us a second chance and Sharon made it a positive experience. Shopping for a car should alwa...


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    Sharon was the best! Very respectful, answered most questions before they were asked. I had a bad experience 3 years ago and vowed to never return. Sharon is the reason I bought the car at your location. I also liked the online application process and the set price process.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you, Eileen. I am thrilled to hear that you gave us a second chance and Sharon made it a positive experience. Shopping for a car should always be a fun and exciting experience and I am glad we were able to help. Oh, and don't forget to take advantage of our complimentary, 119-point inspection we offer as part of our "10-Point Value Guarantee." Sincerely, Nick Price | GM | nickp@fordfairfield.com | 707-716-2153


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  • Remarkable Experience!

    Bryan Rice was fantastic to work with. This was by far the best car buying experience of my lifetime! As long as Bryan is around, I'll be back in ...

    Dealer Response

    Thank you for your kind comments, Lester. I will be sure to let our Bryan know how much of an impact he made on your experience. Feel free to reac...


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    Bryan Rice was fantastic to work with. This was by far the best car buying experience of my lifetime! As long as Bryan is around, I'll be back in the future!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you for your kind comments, Lester. I will be sure to let our Bryan know how much of an impact he made on your experience. Feel free to reach out to us with any questions or future auto needs as we are always here to help. Also, don't forget to take us up on the complimentary, 119-point annual inspection that came with your vehicle purchase as part of our "10-Point Value Guarantee." Sincerely, Nick Price | GM | nickp@fordfairfield.com | 707-716-2153


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  • A1 dealership

    Convience, great service and trust worthy dealership. When you find a place as dedicated you keep coming back. I would recommend to all.

    Dealer Response

    Thank you for leaving us this great review, Kelly. We are driven to offer great customer care and we strive to provide the best service experienc...


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    Convience, great service and trust worthy dealership. When you find a place as dedicated you keep coming back. I would recommend to all.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for leaving us this great review, Kelly. We are driven to offer great customer care and we strive to provide the best service experience. If there is anything else that we can do to help you with regard to your vehicle, please feel free to let us know. Also, don't forget that we offer a complimentary, scheduled shuttle service to all of our service customers as part of our "10-Point Value Guarantee." Sincerely, Nick Price | GM | nickp@fordfairfield.com | 707-716-2153


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  • great facilities

    the agent is good,he explain everything and give choices,whenever we have a question he answers patiently,he's really good, nothing more i can say

    Dealer Response

    Thank you so much for taking the time to provide such great feedback, Vilma. Our primary focus is to provide each and every customer with exceptio...


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    the agent is good,he explain everything and give choices,whenever we have a question he answers patiently,he's really good, nothing more i can say

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much for taking the time to provide such great feedback, Vilma. Our primary focus is to provide each and every customer with exceptional service. We also strive to answer every question and address every concern and it's encouraging to know our staff was able to show you dedicated and personalized service. Don't hesitate to reach out if you have any further questions or needs. Also, please don't forget to take advantage of the complimentary, 119-point annual inspection that we provide as part of our "10-Point Value Guarantee." Sincerely, Nick Price | GM | nickp@fordfairfield.com | 707-716-2153


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  • Prompt service

    The service we needed was done in a prompt manner while we waited in a comfortable waiting area. The person we worked with was helpful and efficie...

    Dealer Response

    Paul, Thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfor...


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    The service we needed was done in a prompt manner while we waited in a comfortable waiting area. The person we worked with was helpful and efficient.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Paul, Thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their stay at our dealership. Don't forget to take advantage of our complimentary scheduled shuttle service that we provide as part of our "10-Point Value Guarantee." Sincerely, Nick Price | GM | nickp@fordfairfield.com | 707-716-2153


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  • Service

    Employees very friendly. And they addressed all of my questions.Employees friendly and addressed my questions about my truck.,you shouldn't have a...

    Dealer Response

    Thank you for your wonderful comments, Tom. Those inspiring words will surely inspire our team. Please take advantage of our complimentary schedul...


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    Employees very friendly. And they addressed all of my questions.Employees friendly and addressed my questions about my truck.,you shouldn't have a minimum word requirement

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your wonderful comments, Tom. Those inspiring words will surely inspire our team. Please take advantage of our complimentary scheduled shuttle service another fantastic benefit of our "10-Point Value Guarantee." Sincerely, Nick Price | GM | nickp@fordfairfield.com | 707-716-2153


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  • Third Vehicle From FLF

    Great people, Great Product (Now), Great Dealership. Getting Better All the Time. Don't know who is doing Process Improvement Pgm, but Kudos. I s...

    Dealer Response

    Thank you for your kind review, Mary. We truly appreciate your kind words. It's definitely a boost for us every time we hear positive reviews such...


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    Great people, Great Product (Now), Great Dealership. Getting Better All the Time. Don't know who is doing Process Improvement Pgm, but Kudos. I spent 25 years creating, improving Orgs; it is a labor of love!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you for your kind review, Mary. We truly appreciate your kind words. It's definitely a boost for us every time we hear positive reviews such as this. Oh, and don't forget to take advantage of our complimentary, 119-point inspection we offer as part of our "10-Point Value Guarantee." Sincerely, Nick Price | GM | nickp@fordfairfield.com | 707-716-2153


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  • Smooth

    Meghan was awesome. She originally told me an hour and a half, but was done in about 45 minutes. She then gave me a great report on when and what ...

    Dealer Response

    Hi Mark and thank you for this great review. We're excited to hear that Meghan took care of you. She is a great asset and we appreciate all she do...


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    Meghan was awesome. She originally told me an hour and a half, but was done in about 45 minutes. She then gave me a great report on when and what needs to be done on my next visit

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Mark and thank you for this great review. We're excited to hear that Meghan took care of you. She is a great asset and we appreciate all she does. Also, don't forget that we offer a complimentary, scheduled shuttle service to all of our service customers as part of our "10-Point Value Guarantee." Sincerely, Nick Price | GM | nickp@fordfairfield.com | 707-716-2153


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