I have to tell you. I am 66 years old and I have purchased many many vehicles in my life and I have never enjoyed to process as much as I did with thi
s purchase. LaVonne Gillette was my sales person and there are no words I can say that would do justice to how she treated me and with her knowledge, thoughtfulness, undivided attention she gave me and my daughter who also got a vehicle from her at your dealership!!! I would without hesitation return to her for another purchase and would strongly recommend and do anything in my power to persuade friends to visit your showroom and seek LaVonne to help them!!! You should commend her and have all you employees take her example in their dealings with their customers!!! Do not loose her!!! Thank you, Jeff Mathews proud new owner of a 2017 Platinum Explorer! P.S. I also want to let you know that her manager Matt was also one hell of a guy!! Congratulations to you to have the privilege of having these folks in you employ!!
What an enjoyable review to read, Jeffrey. It is reassuring to know LaVonne provided you with a hassle-free and great shopping experience. Ford Fairf
ield 's primary concern is delivering flawless customer service; that means giving each of our guests the time and attention they deserve. I'm happy to hear you left our dealership feeling confident about your purchase. Be sure to take advantage of the complimentary, 119-point annual inspection that we offer as part of our "10-Point Value Guarantee." Regards, Bill Benak | General Manager | 1-707-421-3398 | firstname.lastname@example.org
I bought my Escape over a year ago and every time I bring the car in for an oil change they treat me like a VIP. It is easy to come in using the Quick
Lane and Megan took care of me right away last week. She even remembered me from my last visit. It took very little time and I was back on the road. I didn't mind waiting because I enjoy looking at the cars in the showroom while my car is being serviced.
Thank you for this great review. I¿¿¿m very happy that Megan and our team were here to help you and treated you with the customer service we know you
deserve. If you need anything else for your vehicle, please let us know. Sincerely, Nick Price , GM , NickPrice@fordfairfield.com , 707-421-3317
We stopped in at our local Fairfield Ford Dealership thinking about trading in our Edge. When we walked in, we were immediately greeted by a friendly
sales manager, Bryan Rice. Bryan took his time showing us different models on the lot and listened to what we wanted and needed in a next vehicle. He answered all of our questions and made the buying process smooth and easy. No matter what question or scenario we threw at him, Bryan always had an option for us to consider. Having a selection of options made our final decision easy and clear. He is knowledgeable, trustworthy, and has a great sense of humor. He went above and beyond during our time at the dealership and we will always go back to Bryan Rice in the future.
Thank you for your kind comments, Sarah. I will be sure to let Bryan know how much of an impact he made on your experience. Feel free to reach out to
us with any questions or future auto needs as we are always here to help. Kind regards, Nick Price , GM , NickPrice@fordfairfield.com , 707-421-3317
extremely nice people. However, their fault or Ford Motors fault - one of the photos had an ill fitting trunk lid. Advertised as an American [U.S.]
built automobile. Same old, same old, UAW shoddy workmanship. No full size Ford for me.
Ed, We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comme
nts with our team and we encourage you to contact us if you would like to further discuss this in greater detail. Sincerely, Nick Price | GM | NickPrice@fordfairfield.com | 707-421-3317
Ford Fusion. completed work ahead of schedule and great customer service.
We appreciate your review, Danette. Thank you for choosing Ford Fairfield for your vehicles' service needs. Sincerely, Nick Price | GM | NickPrice@fo
rdfairfield.com | 707-421-3317
Awesome crew there, great sales lady Ann.. felt at home and best deal around.I looked within a 100 miles and this deal wad the best of them all.
Thank you for your kind comments, Ken. I will be sure to let Ann and the rest of our staff know how much of an impact they made on your experience. Fe
el free to reach out to us with any questions or future auto needs as we are always here to help. Oh, and don¿¿¿t forget to take advantage of our complimentary,119-point inspection we offer as part of our ¿¿¿10-Point Value Guarantee.¿¿¿ Sincerely, Nick Price , GM , NickPrice@fordfairfield.com , 707-421-3317
This was the best car experience my wife and I have ever had thanks to Brittney Fischer. She was professional, accommodating and efficient. She got us
the car we wanted in two days.
Thank you for recognizing your experience at our store, Benjamin. It is great to know that Brittney was able to provide you and your wife with a pleas
ant time purchasing your new car. If you ever have any automotive needs in the future, don't hesitate to contact us at any time. Oh, and don't forget to take advantage of our complimentary, 119-point inspection we offer as part of our "10-Point Value Guarantee." Sincerely, Nick Price | GM | NickPrice@fordfairfield.com | 707-421-3317
I received one of the best customer service in my entire life! I went to Fairfield Ford's Quick Lane on June 10, 2017. The Quick Lane Manager provid
ed me outstanding customer service! He is definitely a seasoned professional able to build trust and loyalty with his customers. He exemplifies teamwork, excellence and dedication! He is the best of the best!
Ricardo, Thank you for this great review. We can't tell you enough how much we appreciate our service team. They do a fantastic job and I'm very happy
that they were there to take care of you. Please take advantage of our complimentary scheduled shuttle service another fantastic benefit of our "10-Point Value Guarantee." Sincerely, Nick Price | GM | NickPrice@fordfairfield.com | 707-421-3317
Jake was awesome. I was surprised that I needed door locks to be replaced because of a recall and that it would take until the next day to be complet
ed. He got me a rental car and kept me up to date with phone calls. All was good.
Thank you for your awesome review, Elaine. I'm very happy to hear that Jake was of such great help to you. He takes pride in his customer service and
always makes sure our customers know everything that is going on. We strive to provide excellent customer service, and we're glad that this was the case for you. Please let us know if there's anything else we can do for you. Also, don't forget that we provide a complimentary, scheduled shuttle service as part of our "10-Point Value Guarantee" if you ever bring in your car for servicing. Sincerely, Nick Price | GM | NickPrice@fordfairfield.com | 707-421-3317
After an appointment snafu and talking with Tori and customer service for service on the Lincoln MKX all went well and I was happy with the work.
Thanks for giving us the opportunity to service your, Lincoln MKX, Sigurid. I am happy to hear that everything went well for you. I will pass your fee
dback along to Tori. Please take advantage of our complimentary scheduled shuttle service another fantastic benefit of our "10-Point Value Guarantee." Drive safely. Sincerely, Nick Price | GM | NickPrice@fordfairfield.com | 707-421-3317