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We were forced to quickly acclimate to the cold and now we look forward to the changing seasons. We love monster trucks, princess parties, all of the Disney movies and enjoying meals together.\r\n\r\nI started selling BMW's back in 2003 and moved into management in 2008. Even with almost 15 years in the automobile business, I still see and learn new things about this business every day. If there is anything I can do to help, please let me know.","emailTxt":"Aallsopp@wagnermotors.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":9,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/24682/employees/058f9ebfdd10.jpg","drDealerId":24682,"dealerEmpStartDtUtc":"1485907200","industryStartDtUtc":"1057017600","certifiedEmployee":false,"deptDscrp":"Management"},{"id":593504,"firstName":"Tonia","lastName":"Backstrom","titleText":"Sales and Business Manager","emailTxt":"Tbackstrom@wagnermotors.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":6,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":24682,"dealerEmpStartDtUtc":"1538352000","industryStartDtUtc":"965088000","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":461775,"personPtyId":34942342,"firstName":"Paul","lastName":"Brown","titleText":"Business Manager","emailTxt":"pbrown@wagnermotors.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":56,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/24682/employees/28ba12089cd7.jpg","drDealerId":24682,"certifiedEmployee":false,"deptDscrp":"Finance"},{"id":454307,"personPtyId":34270463,"firstName":"Tim","lastName":"Klingenberger","titleText":"Pre-Owned Sales Manager","emailTxt":"tklingenberger@wagnermotors.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":40,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/24682/employees/83082fe32332.jpg","drDealerId":24682,"certifiedEmployee":false,"deptDscrp":"Management"},{"id":454300,"personPtyId":34276443,"firstName":"Jamie","lastName":"Rodriguez","titleText":"Client Advisor","shortBioText":"10+ years experience in the business of helping family, friends and everyone else find the best vehicle for their needs","emailTxt":"jrodriguez@wagnermotors.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":16,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/24682/employees/9cd40e462d39.jpg","drDealerId":24682,"dealerEmpStartDtUtc":"1441065600","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":454303,"personPtyId":34246019,"firstName":"Tanya","lastName":"Mahoney","titleText":"Business Development Manager","emailTxt":"tmahoney@wagnermotors.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":10,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/24682/employees/bedb9d861b1f.jpg","drDealerId":24682,"dealerEmpStartDtUtc":"1435708800","industryStartDtUtc":"1249084800","certifiedEmployee":false,"deptDscrp":"Internet"},{"id":454316,"firstName":"Lance","lastName":"Mitchell","titleText":"Service Manager","emailTxt":"lmitchell@wagnermotors.com","combinedEmpAvgRatingNbr":4.6,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":6,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/24682/employees/c55fadfe73b4.jpg","drDealerId":24682,"certifiedEmployee":false,"deptDscrp":"Management"},{"id":451634,"personPtyId":34004436,"firstName":"Anjula","lastName":"Amarasinghe","titleText":"VIP Account Manager","emailTxt":"Aamarasinghe@wagnermotors.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":10,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/24682/employees/5d5842334a55.jpg","drDealerId":24682,"dealerEmpStartDtUtc":"1498867200","industryStartDtUtc":"912470400","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":454297,"personPtyId":34248635,"firstName":"Andrzej","lastName":"Nowakowski","titleText":"Client Advisor","emailTxt":"anowakowski@wagnermotors.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":7,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/24682/employees/f55b7720c8a3.jpg","drDealerId":24682,"dealerEmpStartDtUtc":"1333238400","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":454314,"firstName":"Dustin","lastName":"O'Brien","titleText":"Service Advisor","emailTxt":"dobrien@wagnermotors.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":5,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/24682/employees/3856541e8afd.jpg","drDealerId":24682,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":454301,"personPtyId":34246018,"firstName":"Mike","lastName":"Lemming","titleText":"Client Advisor","shortBioText":"Hi, I'm Mike Lemming, Sales Consultant here at Mercedes-Benz of Shrewsbury. I have been in the car business for about 5 years and love every minute of it! I was born and raised near Tampa, Florida and relocated to Massachusetts in 2012. Cars are a passion of mine and providing an exceptional car buying experience is my goal! Call me at any time! I am here to help..","emailTxt":"mlemming@wagnermotors.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":4,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/24682/employees/8548cb4d80c7.jpg","drDealerId":24682,"dealerEmpStartDtUtc":"1427846400","industryStartDtUtc":"1383264000","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":454315,"firstName":"Ryan","lastName":"McClay","titleText":"Service Advisor","emailTxt":"rcclay@wagnermotors.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":4,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/24682/employees/f4fc052384f8.jpg","drDealerId":24682,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":454298,"firstName":"Benjamin","lastName":"Boomer","titleText":"Client Advisor","emailTxt":"bboomer@wagnermotors.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":2,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/24682/employees/640201a730ef.jpg","drDealerId":24682,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":454318,"firstName":"Heather","lastName":"Oppedisano","titleText":"Service Advisor","emailTxt":"hoppedisano@wagnermotors.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":2,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/24682/employees/9f584d4c987f.jpg","drDealerId":24682,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":454328,"firstName":"Adam","lastName":"Arsenault","titleText":"Parts 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Mercedes-Benz of Shrewsbury

4.9 out of 5 4.9

Reviews

4.9 out of 5 4.9
178 lifetime reviews. Includes reviews of Mercedes-Benz of Shrewsbury from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 5.0 out of 5
    April 16, 2020

    Prompt, courteous service. I was very pleased with the professionalism and quick communication. I'll have all my service done at MB Shrewsbury. Thank... you and keep up the good work.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Ryan McClay

    Service Advisor

    NOT RATED

  • 5.0 out of 5
    February 19, 2020

    Fast and easy to deal with, no pressure, very organized. Rocky was great at communication and very accommodating, dealership was a pleasure to walk into....

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Rocco Mastrodomenico

    Client Advisor

    (5.0) 11 reviews

  • 5.0 out of 5
    January 2, 2020

    Great customer service ... Arthur was very friendly and informative with our purchase of a Mercedes e300 . Everything was done so smoothly from searching... , testing drive , and financing..thank you guys for a awesome experience at your facilities...

    Not Applicable
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    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Arthur Gordon

    Fleet Account Manager, New/Used Sales

    (5.0) 75 reviews

    Paul Brown

    Business Manager

    (4.9) 56 reviews

  • 5.0 out of 5
    December 31, 2019

    Artur has a outstanding customer service, he dedicate time to demostrate the features of the car explaining warranty and service. He is friendly and respectfull... if i will buy in the future a car i will buy the car again with him

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    Friendliness
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    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Arthur Gordon

    Fleet Account Manager, New/Used Sales

    (5.0) 75 reviews

  • 5.0 out of 5
    December 31, 2019

    Very attentive and knowledgeable of the cars he sells. I've dealt with numerous dealers and some have basic knowledge of cars at best. Process was also... seamless which I appreciated greatly.

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    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Arthur Gordon

    Fleet Account Manager, New/Used Sales

    (5.0) 75 reviews

  • 1.0 out of 5
    December 23, 2019

    The Wagner Corporation needs to look at the way their customers, current and previous are handled. Employees not being honest with repair time frame to... inputting correct information into their system. I had to pay for a tire that I had a service contract on. Granted the money was refunded, but to go through the doubt that I had a contract bothered me. I have since traded my car and have been waiting for my refund on a warranty contract and Wagner has yet to cancel the agreement. This was back in September. I think the car was in the shop more than I drove it. The dealership didn't disclose upon the sale or even when I was looking at the car that it had 2 accident claims on it. I accept that I didn't do my research on a used car by reviewing the car fax, but they didn't bring it forward either. The overall experience for me was just not what I expected from a Mercedes dealer.

    1.0 out of 5
    Customer Service
    4.0 out of 5
    Quality of Repair
    4.0 out of 5
    Overall Facilities
    2.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Jackie, Thank you for taking the time to share your experience with us. From your review, it sounds like there were multiple issues and failures, ...and again—for that we apologize. Our goal is to give our clients a wonderful experience, and in your case, we definitely missed the mark. I cannot tell you why the repairs to your vehicle took so long, and I certainly don’t want to give you any excuses. Clearly, we over-promised and under-delivered when giving you a time expectation. For that we are sorry and going forward we will be better. One of our store policies is to always present a Carfax to clients. Since your review, we have reinforced this policy in our sales department, and are requiring clients to sign the Carfax so as to confirm it was disclosed and reviewed. Lastly, my finance department has confirmed that your refund check was sent out and received by you. I trust this issue was resolved. I completely understand your frustrations, that you’re fully justified to feel. I hope that there isn’t anything outstanding that still needs to be addressed—if there is, please let me know. We value your business and hope that if you need something in the future, you’ll consider giving us another chance. Best, Aaron General Sales Manager aallsopp@wagnermotors.com 508-581-5654

  • 1.0 out of 5
    December 23, 2019

    This has been such a bad experience with Wagner Motors. From the auto body shop to the overall service of the car dealership. From The Body Shop not being... honest with what needed to be done and the time frame that the car would be ready. To the dealership not disclosing that the car had 2 accident claims on it. I have since traded in the car and I have been waiting seven weeks for a refund of my extended warranty and when I contacted the warranty company myself, the contract was still active. . The car was lovely except it needed to be babied and I had asked that question prior to purchasing and was told no. It just seems that customer service was a really bad issue for me with this dealership and for being a Mercedes dealer it was not worth the time and money to have the experience of owning a Mercedes.

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    Pricing
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Jackie,Thank you for taking the time to share your experience with us. From your review, it sounds like there were multiple issues and failures, and ...again¿¿¿for that we apologize. Our goal is to give our clients a wonderful experience, and in your case, we definitely missed the mark. I cannot tell you why the repairs to your vehicle took so long, and I certainly don¿¿¿t want to give you any excuses. Clearly, we over-promised and under-delivered when giving you a time expectation. For that we are sorry and going forward we will be better. One of our store policies is to always present a Carfax to clients. Since your review, we have reinforced this policy in our sales department, and are requiring clients to sign the Carfax so as to confirm it was disclosed and reviewed.Lastly, my finance department has confirmed that your refund check was sent out and received by you. I trust this issue was resolved.I completely understand your frustrations, that you¿¿¿re fully justified to feel. I hope that there isn¿¿¿t anything outstanding that still needs to be addressed¿¿¿if there is, please let us know. We value your business and hope that if you need something in the future, you¿¿¿ll consider giving us another chance.


    Worked with:
    Paul Brown

    Business Manager

    (4.9) 56 reviews

    Tim Klingenberger

    Pre-Owned Sales Manager

    (4.9) 40 reviews

    Jamie Rodriguez

    Client Advisor

    (4.9) 16 reviews

    Lance Mitchell

    Service Manager

    (4.6) 6 reviews

  • 5.0 out of 5
    November 25, 2019

    I did Get a new 2020 GLE 350 in within an hour with a very good deal and at the same time the price range I am comfort with, Every one I met in my visit... was so nice and kind from the moment I entered the dealership, even my wife and my kids were very happy. They did their best to make us happy and comfort regardless of the car we want to get. and after I got the car I went to ask about some customization option in the car, the took care of every simple and big question I had. Thank you Darya, David and Jon for all of this and also Thank you Mercedes-Benz of Shrewsbury

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Jon King

    Delivery Specialist

    (5.0) 18 reviews

    David Shobeiri

    Sales Professional

    NOT RATED

  • 5.0 out of 5
    November 23, 2019

    Very pleased buying a car from Arthur, he's very professional,knowledgeable and there to assist in any need .I would highly recommend seeing Arthur on... you next purchase.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Arthur Gordon

    Fleet Account Manager, New/Used Sales

    (5.0) 75 reviews

    Tonia Backstrom

    Sales and Business Manager

    (5.0) 6 reviews

    Paul Brown

    Business Manager

    (4.9) 56 reviews

    Tanya Mahoney

    Business Development Manager

    (4.9) 10 reviews

  • 5.0 out of 5
    November 19, 2019

    I was very impressed how easy and how much fun it was purchasing a car through this MB dealership!!! Everyone who in which I dealt with were professional,... knowledgeable, caring and informative.. My car buying experience was perfect with this dealership . I would highly recommend them for anyone buying a new or used car in any price range..

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    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Arthur Gordon

    Fleet Account Manager, New/Used Sales

    (5.0) 75 reviews

    Tonia Backstrom

    Sales and Business Manager

    (5.0) 6 reviews

    Paul Brown

    Business Manager

    (4.9) 56 reviews

    Tim Klingenberger

    Pre-Owned Sales Manager

    (4.9) 40 reviews

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