New 866-651-5816 Dealer Website
Used 866-715-7587 Email Dealer
Service 877-364-4454

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Reviews

Average Ratings

4.7
Average based on 66 reviews
  • A very positive experience with the sales team

    After the debacle I had with Boch Toyota, Prime Toyota's sales and financial staff is a breath of fresh air. Our saleswoman Ashley didn't waste ou...

    Dealer Response

    Hi, Thank you for your online review and for your kind words about Ahshley! We appreciate your business. Sincerely, Tim Veiga General Sales Mana...


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    After the debacle I had with Boch Toyota, Prime Toyota's sales and financial staff is a breath of fresh air. Our saleswoman Ashley didn't waste our time with games and unnecessary waiting. The price was right (better than Boch by $40 surprisingly), the sales staff is professional, and the paperwork was done in a quick and presentable manner. These people aren't arrogant lying snakes like Boch sales and finance team. We couldn't have asked for a better experience and will switch all of our business + recommendations to Prime motor group. On the other hand, I will do everything I can to steer potential customers away from any Boch dealers especially the Toyota one in Norwood. Shoppers for a Toyota in the greater Boston, do yourself a favor and get an e-quote from Prime Toyota and save yourself hours of headache. These folks are the real deal.

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Hi, Thank you for your online review and for your kind words about Ahshley! We appreciate your business. Sincerely, Tim Veiga General Sales Manager Prime Toyota Scion Boston 617-469-1068 tveiga@primemotorgroup.com


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  • Service

    Grant Gonzales is always exceptional . He deserves 10 Stars out of 10

    Dealer Response

    Thank you so much for your review, Lutina! We're glad you are happy with your service! We look forward to helping you again next time!


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    Grant Gonzales is always exceptional . He deserves 10 Stars out of 10

    Came in for service or repair
    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much for your review, Lutina! We're glad you are happy with your service! We look forward to helping you again next time!


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  • Very happy with the experience

    I just bought a Prius, and I am very satisfied with the whole purchase process. Prime Toyota makes buying a car easy, convenient and agreeable. Th...


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    I just bought a Prius, and I am very satisfied with the whole purchase process. Prime Toyota makes buying a car easy, convenient and agreeable. The building is clean and beautiful, the staff friendly and welcoming. Rafael was my sales rep and he was not only professional in attitude and knowledge, he was also very kind, helpful and patient with my questions. Great experience!

    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • Not all sales men are great salesmen.

    The car buying process is extremely bias,they have sales men like "Hernandez" and "Patriick Chakwan"(his boss) or whatever their names are who sho...


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    The car buying process is extremely bias,they have sales men like "Hernandez" and "Patriick Chakwan"(his boss) or whatever their names are who show outrigth contempt for you based on your appearance.I ended up buying my car outrigth from another dealer.The customer is not king here.DO NOT BUY FROM THIS DEALER.

    Shopped for a new car
    Does not recommend this dealer
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Great experience buying our car

    We bought our Toyota Highlander at Prime Toyota. We had a great experience. My wife and I love the car ! Tom was very helpful and gave us all the ...


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    We bought our Toyota Highlander at Prime Toyota. We had a great experience. My wife and I love the car ! Tom was very helpful and gave us all the information about the car that we asked for, he was very patient with us and not pushy, and they kept their word on the quote they gave us and delivered the car when they told us. They were also very helpful with financing We are very happy with our experience and we think the next Toyota we buy will be from Prime Toyota.

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • lousy at best

    they had a truck that I wanted set up a appointment to see the truck get there and the truck was dirty it looked like it wasn't cleaned since it r...


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    they had a truck that I wanted set up a appointment to see the truck get there and the truck was dirty it looked like it wasn't cleaned since it rolled of the Assembly line scratches everywhere it had 3 bald tire and the spare tire on it along with the interior smelling like sewage treatment plant the check engine light was on and then I took it for the test drive it was very obvious that it needed major suspension work I wasted a whole week trying to buy this thing one day it was getting detailed another day it was getting repaired....

    Shopped for a used car
    Does not recommend this dealer
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Very Good Service from Kenneth Cooper

    I got very good service from Kenneth Cooper, He was very patient and professional with me and helped me find a good car within my budget.


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    I got very good service from Kenneth Cooper, He was very patient and professional with me and helped me find a good car within my budget.

    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Very unprofessional

    This was my worst dealer experience ever. I chose one of the used cars from their inventory and asked for availability. They said it will be avail...


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    This was my worst dealer experience ever. I chose one of the used cars from their inventory and asked for availability. They said it will be available to show the following day. I told them that I would be there at 9 am. Me and my husband took time off from work and drove almost 20 miles to see the car and when we went there they said the car is not available because it is in the repair shop. (This car was advertised to be a toyota certified car) I lost a lot of time and energy for nothing. I am very disappointed with the unprofessional service by this dealer.

    Shopped for a used car
    Does not recommend this dealer
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Good Service

    The process of buying a car can be stressfull. I had an idea of what I wanted but was deciding on two different vehicles. I had done a lot of rese...


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    The process of buying a car can be stressfull. I had an idea of what I wanted but was deciding on two different vehicles. I had done a lot of research on both vehicles and needed a car relatively fast. I had been out last winter to Prime and saw vehicles with Kenneth Cooper but held on to my old car as long as I could. When I needed a car in September, I asked for Kenneth Cooper. He was friendly and didn't pressure like other sales people might in other dealerships. It was time, and I bought my new vehicle just this past September. I have practical plans and even camping trips on the horizon with this utility vehicle. Kenneth Cooper in Sales helped me with my purchase process and I found the vehice I wanted.

    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Got more than I asked for !

    1st I would like to thank Ms.Taylor Gilmore who went out or her way to help and get the exact vehical we were looking for, Right down to the color...


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    1st I would like to thank Ms.Taylor Gilmore who went out or her way to help and get the exact vehical we were looking for, Right down to the color ! I have bought Lexus and camry, corrolla and tundra from a very well known dealership and went to Prime this year, My wife drove the carrolla for 6 years and decided to purchase a corrolla S car, I really did not want to trade in the 05 corrolla because I know the maintenance that went into it and was going to keep it for my youngest daughter but couldn't refuse the trade in offer, We got the carrollaS car from prime and will use Prime in the future now that I done business at Prime.

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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