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Reviews

Average Ratings

3.9
30 lifetime reviews.
  • poor attitude in service department

    service department keeps changing, but the attitude stays poor


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    service department keeps changing, but the attitude stays poor

    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Terrible Experience

    We were encouraged by salesperson, Derrick Giese and managers Mike to surrender our leased 2014 Subaru Forester early and to lease a new 2017 Sub...


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    We were encouraged by salesperson, Derrick Giese and managers Mike to surrender our leased 2014 Subaru Forester early and to lease a new 2017 Subaru Forester at no cost to us. We trusted them because we had leased the 2014 from them. They promised they would purchase our vehicle. They did not do so and never informed us. We are senior citizens who are now in the process of negotiating with Subaru Chase Financial Services. We cannot recommend this dealership and would advise you to go elsewhere.

    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
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  • Worst Experience I've ever had at any dealership

    Visited Rye Ford Last Saturday. Was in town from Atlanta to help my mom pick out a new car as she lives here in Rye. The place was packed which I ...


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    Visited Rye Ford Last Saturday. Was in town from Atlanta to help my mom pick out a new car as she lives here in Rye. The place was packed which I took as a good sign. Spoke with a young guy who seemed very rushed and overwhelmed. Kept making my mother and I wait so we went out to the lot and was eventually approached by a bald guy who said he was a manager as were walking around the lot(think his name was Justin). Was VERY VERY rude and nasty to my mother who is older and doesn't know anything about cars and was annoyed by her questions. I wouldn't recommend this place unless you have a good knowledge of cars going in or enjoy being treated like c-r-a-p

    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
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  • Excellent Sales associate and easy financing

    I bought a two year old Ford Fusion Titanium that was a steal. The sales team seemed lackadaisical in part, but not entirely because I was calling...


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    I bought a two year old Ford Fusion Titanium that was a steal. The sales team seemed lackadaisical in part, but not entirely because I was calling toward closing time. I had to convince them I was serious about buying the car I saw online. When I was referred to Osman, I was very pleased. He stayed after hours to meet and show me the car. Osman was a pleasure to deal with as he was informative and let the car sell itself. I would give Osman 5 stars. The manager was very accommodating when we closed the deal. He would get 5 stars as well. The only reason the dealership is not 5 stars was because it took a few tries to get someone serious on the phone initially - and 5 stars should be reserved for the truly exceptional.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Smooth sailing & transparent

    My car buying experience at Rye Subaru was something I won't ever forget. My sales agent (Annie) gave me confidence that I was going to get the ca...


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    My car buying experience at Rye Subaru was something I won't ever forget. My sales agent (Annie) gave me confidence that I was going to get the car I desired with absolute certainty. She conveyed all the necessary info I needed to know and walked my through my first car buying experience like a caring mother would. Although halfway through the deal I feared I wouldn't get to drive home my brand new 2016 Subaru Crosstrek, due to limited credit history and insufficient funds upfront for the initial down payment, my sales person found good fortune when I was able to produce just a little more to meet the dealers bargain. Now I'm a very happy and proud Subaru owner, but it wouldn't be the case if Annie and her folks at Rye Subaru weren't tenacious enough to secure my loan approval through the bank at a reasonable interest rate. It's been nearly a week now and I'm still excited about owning such a quality piece of art. Picked up my car with a full tank and I'm still at 3/4 tank. I made the right choice from start to finish and I'm glad!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Excellent

    After visiting a few other dealerships, my husband and I went to Rye Ford to look at an explorer sport. We were quickly greeted, and worked with V...


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    After visiting a few other dealerships, my husband and I went to Rye Ford to look at an explorer sport. We were quickly greeted, and worked with Vin. He was prompt with emails and phone calls. After two days we decided on the explorer sport in magnetic. Vin went above and beyond to be sure all of our expectations were met. He was personable and a pleasure to work with. I recommend a young guy like Vin who is a true car guy to anyone looking to purchase a Ford.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Smoothest car buying experience I've ever had

    I was looking to buy a used vehicle for awhile and stumbled upon a vehicle that seemed perfect for me at this dealership. Living only a few towns ...


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    I was looking to buy a used vehicle for awhile and stumbled upon a vehicle that seemed perfect for me at this dealership. Living only a few towns over, I decided on a whim to drive over to the dealership on a late Friday afternoon and inquire about the vehicle. The salesman I spoke to was extremely knowledgable about the car, and after about a half hour to 45 minutes of checking out the car and speaking to the salesman, we were drawing up the paperwork at a very fair price and I was putting a deposit down. On Monday, the deal was done, and I was driving my new car home. I could not be happier with the entire process. I knew what car I wanted, they did not try to steer me to a more expensive vehicle or anything like that. They were straight up with me all the way, treated me with respect, and we were able to do business, no hoops to jump through, no hidden fees, nothing. I would definitely recommend them to a friend.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Susan Dunkin made my Day!!!

    Just bought a gem of a car at Rye Ford! Susan Dunkin was an absolute professional, who definitely breaks the mold of "typical car salesperson". Th...


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    Just bought a gem of a car at Rye Ford! Susan Dunkin was an absolute professional, who definitely breaks the mold of "typical car salesperson". The entire RyeFord team were friendly and personable! Will definitely buy future cars from Sue and Rye Ford!

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
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  • Complete Confidence I was getting a great deal.

    I found my Ford Explorer at the Rye Ford dealership just off 95 in downtown Rye. It easily stood out from the other offered vehicles on Cars.com. ...


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    I found my Ford Explorer at the Rye Ford dealership just off 95 in downtown Rye. It easily stood out from the other offered vehicles on Cars.com. The price of the car with options was well below comparable competitors in the area. Sales Manager Anthony Gualdino introduced me to Susan Dunkin. Susan patiently went over the items I need to know about the car. Every step of Susan’s guidance was relaxed and straightforward. A very enjoyable experience.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • So Painless

    I just leased my 3rd Subaru from Neil Downey and it was so easy! Having settled on a silver or white Forester this time, he had found one for me b...


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    I just leased my 3rd Subaru from Neil Downey and it was so easy! Having settled on a silver or white Forester this time, he had found one for me by the end of the day with delivery a week later just in time for us to leave for vacation. He spent some time going over the differences between the new car and my old Outback, assuring me that I could call him if I had any problems. In the past, turning in one leased car and getting another seemed to be a very complicated process. Neil made it totally stressless. Julia S.

    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
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