Worst used cars ever!
Lubbers of Cheney/Hutchinson. They sold me a Chevy Blazer that had been driven by the dealers wife she added 60,000 extra miles after the previous owner. So they sold me a Blazer that also had a bad transmission when I took it in to get fixed they claimed they fixed it, still had problems with it. Sent it back for them to fix they just replaced the gas cap, and returned it to me. 4 months to go on my payments the transmission goes completely out. So I returned the blazer they wanted to restart a whole other loan for a car they picked out that I didnt even want. Worst used cars in Kansas!
We're sorry, but we don't have enough information from your feedback to help us review further. Would you contact our Chevy Service Department at (316) 540-0011 at your earliest convenience, so we can review previous service history? We value your feedback and look forward to assisting you.
On 11/6 I called to make a car payment. I was told that the device they have placed on my vehicle was sending them alerts and they need to check it out. I was also asked if I was having trouble with my car. The only concern I mentioned was that sometimes when I push on the gas pedal it almost seems like it doesn’t want to go. Female on the line said no, we are looking for electrical problems, such as lights or anything along that line. I then responded by saying nothing like that has happened at this point. She said when I get a chance to take off please bring the car in for them to check it out. No cost to me. The next day I went to roll down my window to order food and my window would not roll back up. This led me to believe this was the issue she was referring to as well as they were aware of an issue on my car. Monday I took my car in only to have to pay $107.50 due to a switch wasn’t working and that’s why my window would not roll up. I’m upset because I feel they were already aware of this issue otherwise why would she ask if I was having problems with my vehicle. Also I have only had this car 3mos on the dot when I spoke to her about the car.
We apologize for any miscommunication, but we will contact you to clarify and provide assistance. Thank you for your review, and for your business!
Improved Customer Service
After my last post the service manager called an we discussed the issue. He offered to take another look at my car and was very polite about the entire situation. Lubbers has always serviced our vehicles and done a great job. Maybe the other guy was having a bad day or stressed whatever it was they were very quick to reach out and try to fix the entire situation and I truly appreciate that.
Non-support after the sale
The staff does not seem like they want to support you after the sale , seems like they want to avoid answering your questions by passing the buck to somebody else they don't seem to return your calls are your emails. I don't know why they can't just call you back and give you an answer one way or another. curtesy goes a long ways at least with me.
Great service from Ken Schmidt
Everything was smooth and exciting. I was anxious and worried how it would work out but Ken made it easy and not stressful at all.
Very easy laid back experience. Never felt pressured at all, always fast communication via email. Very happy with my new truck purchase. Definitely the friendly way to buy
Best experience I have ever had at an Auto Dealer
Ken and the Lubber family were great to deal with. I drove to Cheney from Andover twice driving passed several dealerships with the same Brand of trucks because of their customer service.
I want everyone to know if your looking for a vehicle please go to lubbers. And if it’s a Chevrolet please ask for Derek tanner he is one amazing salesman. I highly recommend them.
I recently bought a used car from lubbers and had a very tight budget they are very friendly and worked very hard to get me where I needed to be and got me a very good deal, one of the best car buying experiences I've ever had. Will definitely be a lubbers customer if I'm ever in the market for a car again.
Had to find a new car quickly after someone rear ended me and totaled my car. Working with Rick, at Lubbers, took the stress out of buying a car. The car was priced competitively, financing was a breeze and the car was exactly what I was looking for!