Hertrich of New Castle

2.3 out of 5 (2.3) 28 reviews

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2.3 out of 5 2.3
28 lifetime reviews.
  • 2.0 out of 5
    Hertrich Acura
    October 27, 2017

    Overcharges on Acura Services and parts are marked up very high.

    2.0 out of 5
    Customer Service
    2.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

  • 1.0 out of 5
    Poor Service
    July 19, 2017

    I was not happy with my last service and after taking my car here for 5 years ever since I bought my car I will take it some where else. The Hyundai ...service department is horrible. The service writer was so rude. Accusing me of have my car tire plugged some where else when I have never taken it anywhere else since I bought the car. He just kept accusing me because he said that they didn't use those plugs. To be honest he was new so how would he know. I told him to look at my records and he would see of course he never did. The bottom line is that I have been having nothing but problems with these new set of tires. Tire light keeps coming on and no one has an answer. They keep telling me the same thing. They can not find anything leaking. I said well the tire light has to be coming on for a reason. It is very frustrating that no one has an answer for me. It saddens me that I have to discontinue bringing my car here and taking my business elsewhere. It saddens me there the turnover rate for the service writers is high. It doesn't surprise me after this visit. There is no customer service in the service department anymore since Sean left. I will not be taking my car here or buying any of my cars here any longer. How can anyone accuse a paying customer of having their vechile serviced somewhere else. That is not customer service. I finally had to ask for the Service Manager. He still was like we couldn't have plugged it here because we don't carry that type of plug. No offense to him but really you are new so how would you know what they used in the past. He never even asked anyone at the parts department. Of course if he did they probably were new too considering there are always new people every time I bring my car here. The only good thing that he did was make sure I got out there by the time I needed to leave to get my dad to a doctor's appointment. In the past they would have offered me a rental car but I was told I would have to pay for one. WHAT? I thought that was one of the perks of buying here is that I could get a rental car for free. The service writer told me I could get one but would have to pay for one then the service manager comes over and states we don't have one to give you because of the recalls. HMMM! Being told different things and not believing any of them. I really hope you get your service department together. It is a shame you have to lose a good paying customer and I am sure I will not be the last. Such a shame this service department has really gone down hill. I have spend plenty of money here and to receive this kind of treatment is hurtful and not customer service. If you want people to keep getting service here you shouldn't treat them this way and call them liars. I am so appalled about how I was treated. This is not how you should treat your long time customers. I know this will probably not get addressed but it needs to you are losing valuable customers.

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    4.0 out of 5
    Overall Facilities
    2.0 out of 5
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 1 found this review helpful. Did you?

  • 1.0 out of 5
    Service
    December 30, 2016

    Bought a used SUV . Service changed my oil but didn't tighten the oil plug . Leaked oil all over my driveway that I cleaned myself. When I had an iss...ue and had to get my SUV towed for repairs, asked for a rental or loaner car was given a nasty attitude by a service member & he hung up on me. Had my SUV towed there by my car insurance because service gave me the wrong warranty info been waiting 2days to find out what wrong and no service member will answer the phone or call back to tell me the status of my SUV or give me a rental or loaner car!!! Worst customer service I have ever witnessed in all my life

    4.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    4.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?

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Hertrich of New Castle
120 S Dupont Hwy New Castle, DE 19720
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