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Reviews

Average Ratings

4.9
1341 lifetime reviews. Includes reviews of Mazda of Elk Grove from DealerRater.com
  • Now I know why Elk Grove Mazda is the #1 Dealer
    March 24, 2017

    I did a lot of research when I decided it was time to replace my 2002 Ford Ranger. I decided I would replace the Ranger with a compact hatchback....


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    I did a lot of research when I decided it was time to replace my 2002 Ford Ranger. I decided I would replace the Ranger with a compact hatchback. I wanted one that got good gas mileage, performed well, was reliable, looked good and not over priced. After researching for 3 months I finally decided on the Mazda3. The moment I drove it off the lot I knew I made the right decision. My experience at Elk Grove Mazda couldn't have been any better. I never felt pushed to get something I was not interested in. I felt everyone I talked to was out for my best interest. I worked with Matt H. I believe he went out of his way to make sure I was happy. I started the process in Feb. by going to KBB to have them give me an estimate on what a dealer may give me for my Ranger. I entered my name and contact information knowing it would be sent to dealers. In the comments section I was ok with a dealer knowing my information but I did not want to be called during work hours. I worked with Matt back in February all by email he sent me information on the Mazda I was interested in. I eventually told him I needed more time to decide. Matt emailed me back saying he understood that I wanted to wait a little longer and said when I am ready to contact him again then we'll talk. The morning of March 23 2017 is when I emailed Matt back and told him which Mazda3 I was ready to purchase. He replied back that morning very quick and we got the process of the paper work started that morning while I was still at work. By the time I got off work he contacted me and said my vehicle was ready to be picked up. I then met Matt and we hit it off right away. It felt like we had been friends for years and we were there catching up on old times. Elk Grove Mazda agreed to take my Ranger at a higher price then I expected. My entire experince at Elk Grove Mazda was the best I ever had and I have already recommended them to everyone that has admired my new 2017 Mazda 3 GT. Now I know why Elk Grove is the Number 1 Dealer.

    Does recommend this dealer

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  • Great experience
    March 23, 2017

    I bought a brand new 2017 Mazda 6 sport through Kurt Cooper and he was awesome! The best experience I've had at a dealership yet.

    Mazda of Elk Grove

    Thank you for sharing your positive experience working with Cooper. We appreciate your business. Enjoy your new Mazda6!


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    I bought a brand new 2017 Mazda 6 sport through Kurt Cooper and he was awesome! The best experience I've had at a dealership yet.

    Does recommend this dealer
    Mazda of Elk Grove

    Thank you for sharing your positive experience working with Cooper. We appreciate your business. Enjoy your new Mazda6!


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  • Outstanding Customer Service
    March 22, 2017

    I recently purchased a Mazda CX5 and absolutely love it. My sales expert was Eli Gonzalez, he knew everything about the vehicle and took the time ...


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    I recently purchased a Mazda CX5 and absolutely love it. My sales expert was Eli Gonzalez, he knew everything about the vehicle and took the time to go over all the features of the car. He has gone above and beyond to get me a great deal. I am so happy and have recommended him to my colleagues. Thank you!!!!!

    Does recommend this dealer

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  • Garret is Great!
    March 22, 2017

    Garret was so very helpful and nice and really made my scary experience of buying a brand new car for the first time exciting and painless! He too...


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    Garret was so very helpful and nice and really made my scary experience of buying a brand new car for the first time exciting and painless! He took the time to explain the entire process and all the features of my new baby!! He even hooked up my phone to the car before I drove off the lot!! I would highly recommend this dealer to my friends and family! What really sold me on buying from them was the 10 year 100,000 mile warranty they offer at no additional cost. Every cent counts when you are buying new!! He got me the lowest possible rate and did not try to push any extras on the car. Just went over my options and I chose whether or not I was interested with no big sales pitch to pressure me into choosing something I did not want. He made arrangements to get the car I was driving back to my house so I could drive my new car home in time to get to show my husband the new wheels and get to bed in time for work!!! Lifetime washes too!!! I am so very happy with my purchase and the experience Garrett gave me!!!!

    Does recommend this dealer

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  • Wonderful Experience
    March 22, 2017

    Jaik is a wonderful salesperson. Even though our purchase happened late Saturday night, Jaik waited patiently to explain to us all the new featur...


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    Jaik is a wonderful salesperson. Even though our purchase happened late Saturday night, Jaik waited patiently to explain to us all the new feature and technology that CX-5 has. He is courteous, patient, and enthusiastic throughout our shopping experience (a three month process). We would definitely recommend Jaik to anyone who is looking for a Mazda.

    Does recommend this dealer

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  • Great experience, they understand how this should work!
    March 20, 2017

    Unlike some buyers, I knew exactly what I wanted (2017 gray Miata MX-5 Club edition) and what amount I wanted for my trade-in. I spoke with Coope...

    Mazda of Elk Grove

    Victoria, Thank you for giving us the opportunity to earn your business. It's so great to hear Cooper and our Mazda team made the experience sea...


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    Unlike some buyers, I knew exactly what I wanted (2017 gray Miata MX-5 Club edition) and what amount I wanted for my trade-in. I spoke with Cooper on the phone and explained that I lived in SF and that if they would give me what I wanted on my trade-in (which was reasonable blue book value) then I would come and buy the Miata that same day, but I wanted a guaranteed value because I wasn't going to drive 2 hrs from SF just to haggle. Cooper understood where I was coming from and had me email him photos of my trade-in and registration, and an hour later called me back to say that they would give me what I wanted. I hopped in my car, drove to Elk Grove, and drove home with my Miata that same day. It was a great, relaxed and laid back experience. They knew what I wanted, didn't try to up-sell me or give me a runaround on my trade-in. I had been to two other Mazda dealers (Redwood City - who ignored me and Concord - who tried to tell me that the 2017 Miatas only came in RF version and that they had to see my car to give me a trade in value, which is ridiculous) and both experiences were lousy. Mazda of Elk Grove made it super easy and it was the best car-buying experience I've ever had. I would recommend them to any of my friends or family.

    Does recommend this dealer
    Mazda of Elk Grove

    Victoria, Thank you for giving us the opportunity to earn your business. It's so great to hear Cooper and our Mazda team made the experience seamless. We appreciate the time you took to drive from San Francisco to see us. Enjoy your new Miata MX-5! Zoom-zoom


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  • Great Customer Service!
    March 20, 2017

    I really appreciate that Garrett contacted us quickly an he gave us response that work for us. Within 24 hours of our first contact, we contacted...

    Mazda of Elk Grove

    Thank you for the 5-star review. It's so great to hear Garrett and Matt exceeded all expectations and helped you find your daughter her perfect ca...


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    I really appreciate that Garrett contacted us quickly an he gave us response that work for us. Within 24 hours of our first contact, we contacted him, came into the dealership and waled away with a perfect car for our daughter. Matt was great in helping Garret close the deal and he was super informative and very helpful. Garett had another client scheduled, so Matt finished the deal with Garrett. Thank you!

    Does recommend this dealer
    Mazda of Elk Grove

    Thank you for the 5-star review. It's so great to hear Garrett and Matt exceeded all expectations and helped you find your daughter her perfect car. We appreciate your business!


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  • Excellence Personified!!
    March 19, 2017

    Billy was exceptional as usual. Not only did he get my car serviced on time, but it was done earlier than he promised. From the moment I walked i...

    Mazda of Elk Grove

    Thank you so much for sharing your positive experience on your recent service visit. It's amazing to hear Billy continues to go above and beyond a...


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    Billy was exceptional as usual. Not only did he get my car serviced on time, but it was done earlier than he promised. From the moment I walked in he remembered who I was and treated me as a person rather than just another car owner. He was friendly and courteous throughout the process. Just to show my experience is what he delivers to each customer, while waiting for my ride, I watched him deliver that same level of concierge customer service to another customer. You guys have a gem in Billy, treat him right. He is a major reason I get my service done at Mazda of Elk Grove.

    Does recommend this dealer
    Came in for service or repair
    Mazda of Elk Grove

    Thank you so much for sharing your positive experience on your recent service visit. It's amazing to hear Billy continues to go above and beyond all expectations during your time with us. We appreciate your continued patronage. Zoom-zoom


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  • Excellence personified

    Billy was exceptional as usual. Not only did he get my car serviced on time, but it was done earlier than he promised. From the moment I walked i...


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    Billy was exceptional as usual. Not only did he get my car serviced on time, but it was done earlier than he promised. From the moment I walked in he remembered who I was and treated me as a person rather than just another car owner. He was friendly and courteous throughout the process. Just to show my experience is what he delivers to each customer, while waiting for my ride, I watched him deliver that same level of concierge customer service to another customer. You guys have a gem in Billy, treat him right. He is a major reason I get my service done at Mazda of Elk Grove.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • New mazda 3 2016!
    March 19, 2017

    Garrett was a great help to my husband and I when we had some tough choices to make at lease end. He was able to find us a great solution in our b...

    Mazda of Elk Grove

    Alexander, We appreciate you taking the time to share your experience with Garrett. Thank you for your business and enjoy your new Mazda3!


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    Garrett was a great help to my husband and I when we had some tough choices to make at lease end. He was able to find us a great solution in our budget and was fair and equitable. Thank you!

    Does recommend this dealer
    Mazda of Elk Grove

    Alexander, We appreciate you taking the time to share your experience with Garrett. Thank you for your business and enjoy your new Mazda3!


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