Naples Chrysler Dodge Jeep Ram and Naples Mazda

New 866-535-3245 Dealer Website
Used 888-232-3963 Email Dealer
Service 877-690-2782

Thank you. Your email has been sent to the dealer.

Reviews

Average Ratings

3.9
Average based on 137 reviews.
  • Unusually pleasant experience !

    I purchased pre owned truck today (2-24-2016), my sales manager was Mr. Castano, my sales associate was Steve and the finance person was Patricia....


    Show Full Review

    I purchased pre owned truck today (2-24-2016), my sales manager was Mr. Castano, my sales associate was Steve and the finance person was Patricia. I live 3 hours away and was intending to trade my current truck and was able to facilitate a fair deal before driving the 3 hours to their dealership. When I arrived the truck was ready to go, I was greeted promptly and professionally. As I had sent them pictures and a description of my trade no further negotiations were made. Patricia had even found me a better interest rate than the one I had obtained myself through a pre qualification at my own bank. As I had been shopping around for a while, my feeling had been that I would rather go the dentist than a dealership, today was not the case. The paperwork was already prepared and my transaction was completed in less than an hour. Kudos to Steve, Mr.Castano and Patricia ! My thanks, Eric in Jupiter

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?

    Hide Full Review
  • The worst

    The worst dealership ever!!! And I lease a new car every 3 years!

    Dealer Response

    It is upsetting to hear we were not able to meet your needs and expectations when visiting with us. We want to provide the best customer service a...


    Show Full Review

    The worst dealership ever!!! And I lease a new car every 3 years!

    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    It is upsetting to hear we were not able to meet your needs and expectations when visiting with us. We want to provide the best customer service and experience at our dealership. Please give me a call at 239-449-0614 so we can discuss your experience in greater detail, and come to a resolution together. We are always working to make our customer's experience better. Thanks, John Atashian, Service Director


    Hide Full Review
  • The absolute WORST!

    This is by far the absolute worst dealership I have ever had to deal with in my entire life! I lease a new car every 3 years so I have many dealer...

    Dealer Response

    It is unfortunate to hear you felt we did not meet your expectations. We strive to provide great customer service to every customer. Please give m...


    Show Full Review

    This is by far the absolute worst dealership I have ever had to deal with in my entire life! I lease a new car every 3 years so I have many dealerships to compare this to! I will drive 40 minutes to Ft. Myers from now on just to avoid this place!

    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    It is unfortunate to hear you felt we did not meet your expectations. We strive to provide great customer service to every customer. Please give me a call at 239-449-0614 to discuss your visit to our dealership in greater detail. We want to work with you to come to a resolution together. Thanks, John Atashian, Service Director


    Hide Full Review
  • Horrified Stay Away!

    Please heed this warning. I am a professional Firefighter/Paramedic and Lieutenant with a well know local Fire Department. This is absolutely the ...

    Dealer Response

    Thank you again Richard for leaving this feedback. We strive to make sure every customer receives the best service we can, and that includes being...


    Show Full Review

    Please heed this warning. I am a professional Firefighter/Paramedic and Lieutenant with a well know local Fire Department. This is absolutely the worst service department I have ever dealt with. I brought my Jeep commander in for service on an appointment last Friday at 1:15pm. My Jeep sat the entire weekend and wasn't first evaluated until Monday at 12pm. When I called to check the status of my vehicle my phone calls were ignored. I was assured by a Raven and Brittney separately on 4 occasions that a service tech "Mark" or manager "Ruth Flores" would return my calls as soon as possible. This never happen and my wife had to stop in on her way home from work to demand an update on the vehicles status. She was told "the Chyrsler mechanics could not figure out what the issue was with the vehicle". Mind you this is Naples Chrysler Doge Jeep you would hope since they sell these vehicles they would be best suited to diagnose and repair any issues rapidly. I could go on with a laundry list of follies, unprofessional and reprehensible actions by this Dealerships service department, but I won't. I will summarize Tuesday at 10am I was called by service tech " Ryan" stating "Good news the vehicle is fixed and ready" Spark plugs were changed charges flor this totaled a staggering $325. I picked the vehicle up and it stalled in the parking lot! I brought it back spoke to Mrs. Flores who assured me the vehicle would be fixed at no charge. I received a phone call today Thursday at 2pm from service tech "Ryan" stating they still didn't know what was wrong! At there best guess it was this or that and the next thing they'd try would cost $800. I decided to cut my losses and now am left at square one. PLEASE STAY AWAY!!!! I don't know how these people sleep at night

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you again Richard for leaving this feedback. We strive to make sure every customer receives the best service we can, and that includes being honest with them about what is going on with their vehicle. Please give me a call at 239-449-0614 to discuss this matter in more detail and come to a resolution together. Thanks, John Atashian, Service Director


    Hide Full Review
  • Over Price, bad costumer service

    Over Price, bad costumer service I never go again to that dealer Over Price, bad costumer service Over Price, bad costumer service

    Dealer Response

    It is unfortunate to hear you feel our pricing is unfair and that your customer service experience did not meet your expectations. We strive to pr...


    Show Full Review

    Over Price, bad costumer service I never go again to that dealer Over Price, bad costumer service Over Price, bad costumer service

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    It is unfortunate to hear you feel our pricing is unfair and that your customer service experience did not meet your expectations. We strive to provide the best service to every customer every time they come to the store. Please give me a call at 239-449-0614 to discuss this matter in more detail and come to a resolution together. Thanks, John Atashian, Service Director


    Hide Full Review
  • Great Service Department and New Sales Process

    I have always received excellent service there. I took my Sebring convertible there for 10 years for service even though I bought it up north. Whe...


    Show Full Review

    I have always received excellent service there. I took my Sebring convertible there for 10 years for service even though I bought it up north. When the time came I leased my new Jeep there and it is a great car. I am always treated like a 1st class customer for any service required. The service is efficient and the people are outstanding. They are a first class organization focused on the customer.

    Does recommend this dealer
    Shopped for a new car
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Great Car Buying Experience

    We just made our first car purchase in 10 years with the purchase of a 2015 Ford Escape. Our salesperson, Andrew, was incredible to work with. He ...


    Show Full Review

    We just made our first car purchase in 10 years with the purchase of a 2015 Ford Escape. Our salesperson, Andrew, was incredible to work with. He answered all of our questions and concerns and gave us all the tools we needed to make an informed decision in an atmosphere of absolutely no pressure. Both Andrew and the dealership manager did everything possible to put together a deal that would work for us. Our past experiences with car shopping have always been stressful and something that we dreaded. Our experience at Naples Chrysler, Dodge, Jeep, Mazda has changed our opinion of car salesmen and car dealerships. I would highly recommend this dealership for anyone needing a positive car-buying experience.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Used Vehicle purchase

    Called Naples Dodge on 10/3/15 and spoke to Dan Gullick about a 2013 Ram Laramie that was listed on their web site. Dan assured me the vehicle was...


    Show Full Review

    Called Naples Dodge on 10/3/15 and spoke to Dan Gullick about a 2013 Ram Laramie that was listed on their web site. Dan assured me the vehicle was still available and put it aside for me so I could come in and inspect it. He gave me a brief overview of the condition and I arrived that afternoon to check out the truck. As I was assured, the vehicle had been put aside, washed and checked out for my viewing. Dan was an excellent sales consultant. No high pressure, no hard sell but was very informative, knowledgeable, professional and personable. We checked out the truck, took it for a test drive and sealed the deal within minutes of returning to the dealership. Dan was very up front and honest during the whole transaction and nothing was left hidden or up to chance. I got a great truck at a Great price with No hassle and no stress from obviously an honorable dealership. Their finance department was also a pleasure to deal with as Audrey handled the transaction very smooth and professionally. Great Job!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Great Job Quick and easy best fasted start to end

    Bill eskridge was fast and very easy to deal with. very fair with my trade and a nice easy quick deal. NO games at all. Thank you for making this ...


    Show Full Review

    Bill eskridge was fast and very easy to deal with. very fair with my trade and a nice easy quick deal. NO games at all. Thank you for making this so easy Bill. I will contact next time I am in the market again..

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • 2008 Town& Country Air Conditioning

    On our way to FL, our air conditioning failed. My first contact was Steve Alvarez who was very professional in working with me to determine the so...


    Show Full Review

    On our way to FL, our air conditioning failed. My first contact was Steve Alvarez who was very professional in working with me to determine the source on the problem and having the repairs completed in a timely manner. My second contact was with Mildred who made sure I was satisfied with the service I received and completed the paperwork for the repairs through the extended warranty. I have now returned to Virginia with positive thoughts of Naples Chrysler Dodge and the people who work there.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review