Fitzgerald Chrysler Jeep Dodge RAM Lexington Park

4.5
(491 reviews)
Visit Fitzgerald Chrysler Jeep Dodge RAM Lexington Park
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm 8:00am–3:00pm
Sunday Closed Closed

Contact seller

Select a Salesperson (optional)

Contact seller

By clicking here, you authorize Cars.com and its sellers/partners to contact you by text/calls which may include marketing and be by autodialer. Calls may be prerecorded. You also agree to our Privacy Notice. Consent is not required to purchase goods/services.

We value your privacy. Cars.com Privacy Notice

New (301) 880-4837 (301) 880-4837
Used (301) 880-4467 (301) 880-4467
Service (301) 880-4867 (301) 880-4867

Inventory

See all 158 vehicles from this dealership.

Special offers

See all special offers

About our dealership

This seller has been on Cars.com since October 2010.
The FitzWay is a term developed by Fitzgerald Auto Mall that defines our
business philosophy and acts as a guideline for the way we treat our
customers. It's a part of our unique way of doing business that has helped
differentiate us from other auto dealers. We created the FitzWay philosophy
by listening to our customer's comments over the years both good and bad.
Customers have told us is it's important to treat them with honesty and
respect and to deal in good faith.
The FitzWay there's just no better way to go!

Service center

Phone number (301) 880-4867

Service hours

Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
8:00am–3:00pm
Sunday
Closed

Meet our employees

View all 9 employees View less employees

Reviews

4.5
(491 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Fitzgerald Chrysler Jeep Dodge RAM Lexington Park from DealerRater.

Want to share your experience with this dealership?

Write a review
1.0

Took 2 weeks to get appt.

Took 2 weeks to get appt. For work not urgent okay with that but when had other work done always at least 2 week wait for appt. Had what we thought was differential leak but was front axle needed replacing, no chance of loaner car. Appropriate work done. Within 2 weeks several warning lights came on (ABS, BRAKE LIGHTS, and few others). Dealership notified, told 2 weeks before it could be looked at. Who would want to drive a car like that. No chance of being seen any sooner. Jeep taken to another facility where it was found a cable had not been replaced correctly causing all the issues. Lot of inconvenience had to get another car to drive while being serviced. Called in November spoke with R Batista service manger and was told wanted refund not service credit and told he would have to look into it and would “take some time”. Never contacted us, gave him benefit of the doubt and called him January 5. He was waiting for us to call. Told again wanted refund not service credit. He admitted to negligence on part of technician would reimburse. Gave him name and number of the mechanic who fixed the issue. Sent an email with reimbursement amount then 1 hour later send another email with an amount significantly less. Yes he was responsive when I reached out but heard “I apologize for that” so many times it sounded insincere and the inconsistencies make the dealership untrustworthy. Mr Batista said he wished he would have known at the time of the problem he could have addressed this much sooner. No one ever offered to speak to a service manager when we couldn’t get an appointment for 2 weeks or the issues occurring right after work by their technician. Would NOT recommend this dealership. Cathy C

1.0

Took 2 weeks to get appt.

Took 2 weeks to get appt. For work not urgent okay with that but when had other work done always at least 2 week wait for appt. Had what we thought was differential leak but was front axle needed replacing, no chance of loaner car. Appropriate work done. Within 2 weeks several warning lights came on (ABS, BRAKE LIGHTS, and few others). Dealership notified, told 2 weeks before it could be looked at. Who would want to drive a car like that. No chance of being seen any sooner. Jeep taken to another facility where it was found a cable had not been replaced correctly causing all the issues. Lot of inconvenience had to get another car to drive while being serviced. Called in November spoke with R Batista service manger and was told wanted refund not service credit and told he would have to look into it and would “take some time”. Never contacted us, gave him benefit of the doubt and called him January 5. He was waiting for us to call. Told again wanted refund not service credit. He admitted to negligence on part of technician would reimburse. Gave him name and number of the mechanic who fixed the issue. Sent an email with reimbursement amount then 1 hour later send another email with an amount significantly less. Yes he was responsive when I reached out but heard “I apologize for that” so many times it sounded insincere and the inconsistencies make the dealership untrustworthy. Mr Batista said he wished he would have known at the time of the problem he could have addressed this much sooner. No one ever offered to speak to a service manager when we couldn’t get an appointment for 2 weeks or the issues occurring right after work by their technician. Would NOT recommend this dealership. Cathy C

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Show full review
5.0

This dealership was a 2 hour drive for us, but I would

This dealership was a 2 hour drive for us, but I would absolutely make the trip again. Great dealer no pressure, very knowledgeable and helpful

5.0

This dealership was a 2 hour drive for us, but I would

This dealership was a 2 hour drive for us, but I would absolutely make the trip again. Great dealer no pressure, very knowledgeable and helpful

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Show full review
5.0

Amii Ridgell is a pleasure to work with and an asset to

Amii Ridgell is a pleasure to work with and an asset to the FitzWay family. She is knowledgeable, attentive, courteous and goes the extra mile for her customer.

5.0

Amii Ridgell is a pleasure to work with and an asset to

Amii Ridgell is a pleasure to work with and an asset to the FitzWay family. She is knowledgeable, attentive, courteous and goes the extra mile for her customer.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Show full review
1.0

Known defect yet still sold.

We purchased a 2023 Grand Jeep Cherokee, from out of state. After putting a deposit down the vehicle stayed listed for sale with a price drop. Subsequently I learned from sales their was an issue with the vehicle and engine light was on. Although I was advised it would be taken care of it was delivered to me with engine light on as well as tire pressure sensors inop, all of them. In addition, no vehicle manuals with the car, later I was advised to read it off the stereo? I take this vehicle the next day to their sister location in Florida, after 5 days I learn it needs a new catalytic converter, a 2023 Jeep with 10k miles on it??! In addition, we don't know when the part comes in saying it will be 48 to 72 hours before they know when the part is even available. In conclusion, we were sold a 59k 2023 vehicle with known issues. We have not even driven this vehicle yet except to the shop! I would NOT recommend this dealership and will make it a point to advise on every social platform I can.

1.0

Known defect yet still sold.

We purchased a 2023 Grand Jeep Cherokee, from out of state. After putting a deposit down the vehicle stayed listed for sale with a price drop. Subsequently I learned from sales their was an issue with the vehicle and engine light was on. Although I was advised it would be taken care of it was delivered to me with engine light on as well as tire pressure sensors inop, all of them. In addition, no vehicle manuals with the car, later I was advised to read it off the stereo? I take this vehicle the next day to their sister location in Florida, after 5 days I learn it needs a new catalytic converter, a 2023 Jeep with 10k miles on it??! In addition, we don't know when the part comes in saying it will be 48 to 72 hours before they know when the part is even available. In conclusion, we were sold a 59k 2023 vehicle with known issues. We have not even driven this vehicle yet except to the shop! I would NOT recommend this dealership and will make it a point to advise on every social platform I can.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 2.0
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Show full review
5.0

Trustworthy, Professional, & Polite Salesperson.

Trustworthy, Professional, & Polite Salesperson. The entire experience was a pleasure. Absolutely LOVE the car! Recommended!!

5.0

Trustworthy, Professional, & Polite Salesperson.

Trustworthy, Professional, & Polite Salesperson. The entire experience was a pleasure. Absolutely LOVE the car! Recommended!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Show full review
5.0

Have bought our last 3 or 4 vehicles through Donna.

Have bought our last 3 or 4 vehicles through Donna. No other one for us!

5.0

Have bought our last 3 or 4 vehicles through Donna.

Have bought our last 3 or 4 vehicles through Donna. No other one for us!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Show full review
5.0

Very smooth and easy process.

Very smooth and easy process. Showed up close to closing time, but still got me in the Chrysler 300 I wanted. Overall great experience.

5.0

Very smooth and easy process.

Very smooth and easy process. Showed up close to closing time, but still got me in the Chrysler 300 I wanted. Overall great experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Show full review
5.0

Everyone was very nice and helpful, especially Caroline.

Everyone was very nice and helpful, especially Caroline. She went the extra mile to make certain we got to see exactly what was needed. We would work with her again in the future.

5.0

Everyone was very nice and helpful, especially Caroline.

Everyone was very nice and helpful, especially Caroline. She went the extra mile to make certain we got to see exactly what was needed. We would work with her again in the future.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Show full review
5.0

Fitzgerald has been our go-to dealership for years now,

Fitzgerald has been our go-to dealership for years now, and our last experience is exactly why we keep coming back! I was in need of more space in my Ram 3500 and called on Amii Ridgell at the dealership for some buying advice. From initial truck configuration to dealer delivery, she helped and kept me in the loop at every step! Amii, the dealership and community are lucky to have you around!

5.0

Fitzgerald has been our go-to dealership for years now,

Fitzgerald has been our go-to dealership for years now, and our last experience is exactly why we keep coming back! I was in need of more space in my Ram 3500 and called on Amii Ridgell at the dealership for some buying advice. From initial truck configuration to dealer delivery, she helped and kept me in the loop at every step! Amii, the dealership and community are lucky to have you around!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Show full review
5.0

Excellent teamwork every step of the way.

Excellent teamwork every step of the way. True professionals from sales to service to finance, general manager and personal delivery by Donna! Highly recommend...~!

5.0

Excellent teamwork every step of the way.

Excellent teamwork every step of the way. True professionals from sales to service to finance, general manager and personal delivery by Donna! Highly recommend...~!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Show full review
See all 491 reviews