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We just found our “go to” dealership..
The customer service, knowledge, and honesty is remarkable!! Everyone at the dealership works as a team to ensure the best experience. Extra kudos to Herb Hardy who practically sold us our new vehicle before we even saw it due to his fantastic customer service!! I highly recommend this dealership to everyone and will definitely be a returning customer!!
Great customer service
Excellent customer service. Painless process trading in my vehicle! The entire process was finished in one afternoon and there really was no haggling. See Alex, he was very helpful.
Horrible service after the sale
Bought 2020 cherokee in july 2020 had to bring to dealership because of a horrible mold smell. They ozone bombed it cleaned the hvac system then said it was good. The smell almost made me gag it was so bad service tech said thats bad. Then called us back said it had to goto a water specialist now they want money from us to fix a defect
We are sorry to hear that you are dissatisfied with service at the moment. The Service Director, Mike Masters, is working to resolve this matter and assist you in any way he can.
Bought a new Jeep!
I bought a brand new Jeep today from this location! I chose this location over 4 different deletes, glad I did! Alex was our sales rep and did an amazing job of answering all of our questions and provided me with multiple options to chose from. The sales and finance managers were very informative as well! I highly recommend this location to anyone out there in need of a new vehicle!
Sales person was decent, all done over the phone (covid). Day of delivery was atrocious. Sales contract done poorly and wrong. Over charged 5k. still dealing with ramifications of trying to void the original contract and creating a new one for correct price. . Credit was pulled twice within 3 weeks of each other (hard inquiry stays on report fro 2 years) They are doing nothing to remedy the disaster. Stay away from this place. Better served elsewhere.
car dealership review
overall great experience, very patient and helpful when searching for a specific make and model. also provides numerous information on the car fax and mileages.
My wife and I bought a car today from Fitz in Lexington Park. Great vehicle at a great price, UNDER blue book. Roy C. was our salesman and he was great!! No pressure to buy, the dealership was clean and the entire process took less than two hours! DEFINITELY recommend Fitz Chrysler Jeep in Lexinton Park!!!
We are glad to hear that you and your wife are happy with your new purchase as well as your experience! We appreciate your kind review.
Buying car was easy
Keyvan really made the entire process of buying a car very easy and transparent. He was never pushy and he was very thorough in making sure that we got the car we liked.
We are happy to hear that Keyvan made sure you got the car you wanted while going through an easy car-buying process.
The Lifetime oile change is not worth the money
Purchased the Life time oil change when I purchased a new jeep in 2016. Problem is they take forever for a simple oil change (they told me it would take 3 hours). What good is a lifetime oil change if they take so long to do one? Very glad I did not purchase a complete maintenance package! btw very happy with the jeep overall.
Mr. Adams, we're sorry to read about your experience and would like to speak to you about it. We're concerned because our video show's you arriving at 4:09 pm and you paying your bill at 4:45 pm We called you last Wednesday and left you a message but haven't heard back yet. We look forward to hearing back from you to discuss. Please contact Kenny Cresswell at 443-928-117
stay away from service department
Buying a car is ok from here. Good advice and all and good prices. Stay away from service department. Came for an inspection and they said an hour and half if I came in. Three and a half hours later and I'm still waiting. Can't imagine what would happen for a bigger repair
Thank you for sharing this with us. I'm sorry for your long wait. We realize that your time is valuable. We would love to speak to you about this further. Our Service Director will be in touch with you soon.