Fitzgerald Chrysler Jeep Dodge RAM Lexington Park

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4.6
(450 reviews)
Visit Fitzgerald Chrysler Jeep Dodge RAM Lexington Park
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Service Sales
Monday 7:00am–6:00pm 9:00am–8:00pm
Tuesday 7:00am–6:00pm 9:00am–8:00pm
Wednesday 7:00am–6:00pm 9:00am–8:00pm
Thursday 7:00am–6:00pm 9:00am–8:00pm
Friday 7:00am–6:00pm 9:00am–8:00pm
Saturday 8:00am–3:00pm 9:00am–6:00pm
Sunday Closed Closed
New (301) 880-4837 (301) 880-4837
Used (301) 880-4467 (301) 880-4467
Service (301) 880-4867 (301) 880-4867

Inventory

See all 128 vehicles from this dealership.

Special offers

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About our dealership

This seller has been on Cars.com since October 2010.
The FitzWay is a term developed by Fitzgerald Auto Mall that defines our
business philosophy and acts as a guideline for the way we treat our
customers. It's a part of our unique way of doing business that has helped
differentiate us from other auto dealers. We created the FitzWay philosophy
by listening to our customer's comments over the years both good and bad.
Customers have told us is it's important to treat them with honesty and
respect and to deal in good faith.
The FitzWay there's just no better way to go!

Service center

Phone number (301) 880-4867

Service hours

Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
8:00am–3:00pm
Sunday
Closed

Reviews

4.6
(450 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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1.0

No suprise here.

No suprise here. Been a loyal customer since 2007, service department still sucks. But thats the Fitz way.

5.0

Amazing customer service and great employees like

Amazing customer service and great employees like Brittany G, definitely coming back because of her, letting me know the work is done and always explaining what everything was done to my car, I’m no car person and she made it easy for me!

1.0

No one bothered to respond to my requests for more

No one bothered to respond to my requests for more information in any way for any vehicles I requested more info about.

Dealer response

Hello Sir, My name is Bill Blumenfeld, GM here at Fitzgerald Auto Mall of Lexington Park. I apologize for no response...I don't see where any request for info was made to us. Please shoot me an email or give me a call so I can get you the requested info. My email is BillB@Fitzmall.com and my direct phone number is 301-880-3863. Sincerely, Bill

5.0

Excellent work at Fitzgerald's Dodge

Big Shout Out to Scotty Franks and his staff! This group of individuals at Fitzgerald’s Dodge in Lexington Park, MD are the absolute best. Mr. Franks is very up front about the vehicles issues that need to be addressed and will give you an approximate time of how long it should take to fix the issue. All the maintenance on my vehicle has resolved in a timely manner, and I was always aware of the status of my vehicle, whether an oil change or a total brake job. I am on my own, so I decided to wait for my vehicle when I needed the brakes done. Mr. Franks explained the approximate length of time the job would take, a couple of hours, I was okay with that. They offered me the shuttle services at any time I might need them. They were all exceedingly kind and attentive, it made me feel appreciated and that they cared about my time and comfort. Mr. Franks made it a point to make sure I was aware of what stage my vehicle was in every hour, on the hour. I know, I was not his only customer, but he made me feel that way. Every time I take my car in for maintenance no matter minor, they always make sure they return the car to me looking like it just came off the show room floor. Heck, it looked better than the day I bought it. They made the wheels shine! It made me smile.

5.0

Big Shout Out to Scotty Franks and his staff!

Big Shout Out to Scotty Franks and his staff! This group of individuals at Fitzgerald’s Dodge in Lexington Park, MD are the absolute best. Mr. Franks is very up front about the vehicles issues that need to be addressed and will give you an approximate time of how long it should take to fix the issue. All the maintenance on my vehicle has resolved in a timely manner, and I was always aware of the status of my vehicle, whether an oil change or a total brake job. I am on my own, so I decided to wait for my vehicle when I needed the brakes done. Mr. Franks explained the approximate length of time the job would take, a couple of hours, I was okay with that. They offered me the shuttle services at any time I might need them. They were all exceedingly kind and attentive, it made me feel appreciated and that they cared about my time and comfort. Mr. Franks made it a point to make sure I was aware of what stage my vehicle was in every hour, on the hour. I know, I was not his only customer, but he made me feel that way. Every time I take my car in for maintenance no matter minor, they always make sure they return the car to me looking like it just came off the show room floor. Heck, it looked better than the day I bought it. They made the wheels shine! It made me smile.

5.0

Amii did a fantastic job finding just the right truck for...

Amii did a fantastic job finding just the right truck for me and making the trade-in process very easy! I'd definitely go to her again and recommend her!

1.0

I searched and searched to find the right car. I found it...

I searched and searched to find the right car. I found it here. I went through the process of discussing down payment, what my monthly payments would be. I scheduled an appointment to come pick it up in 2 days but instead they sold it out from under me. When I told the internet Sales Manager, his response was simply “yea, sorry about that”. This shows the lack of customer service and that the sale is more important. It makes me wonder how you are treated if you return with a problem.

Dealer response

We apologize for you missing out on the car that you wanted. With today's online marketing, combined with the lighter inventories, vehicles are selling faster than ever. We do our best to inform our customers in a timely manner when the vehicle they were considering sells, so they can make alternate plans. In your case, you asked about a car on 10/18, in the early evening. By the morning of 10/19 we had already notified you that the vehicle sold. Sincerely, The Management Team at Fitzgerald Auto Mall of Lexington Park

5.0

Highly recommend DeAudre Travers and the team @...

Highly recommend DeAudre Travers and the team @ Fitzgerald! DeAudre was honest, trustworthy, efficient, responsive, knowledgeable and friendly. If I could give this guy 10 stars I would!! He went above and beyond to help us find the perfect SUV to fit our needs and worked hard to help get a car driven down for a test drive. We can’t thank him enough for helping make the process so smooth. Many thanks— we’ll be back & certainly recommend you to everyone we know!

5.0

We just found our “go to” dealership..

The customer service, knowledge, and honesty is remarkable!! Everyone at the dealership works as a team to ensure the best experience. Extra kudos to Herb Hardy who practically sold us our new vehicle before we even saw it due to his fantastic customer service!! I highly recommend this dealership to everyone and will definitely be a returning customer!!

5.0

The whole process was easy and fast and so simple....

The whole process was easy and fast and so simple. Travers was polite and honest with his answers. He arrived on time and was pleasant to work with.

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