Mercedes-Benz of Rochester

4.7
(192 reviews)
Visit Mercedes-Benz of Rochester
Sales hours:
Service hours:
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Sales Service
Monday 9:00am–7:00pm 7:00am–6:00pm
Tuesday 9:00am–7:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–7:00pm 7:00am–6:00pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday 9:00am–5:00pm 8:00am–1:00pm
Sunday Closed Closed

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New (585) 670-6238 (585) 670-6238
Used (585) 670-6248 (585) 670-6248
Service (585) 670-6247 (585) 670-6247

Inventory

See all 178 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since October 2010.
We are proud to serve the Rochester community! We are the Mercedes-Benz dealer of choice for Rochester. We offer new and used vehicles plus financing and leasing options. We understand that you're looking for a pressure-free buying experience and we strive to give you that with everything we do. Visit us in Henrietta and see what we're about!
Your Rochester NY Mercedes-Benz dealer!

Service center

Phone number (585) 670-6247

Service hours

Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
8:00am–1:00pm
Sunday
Closed

Reviews

4.7
(192 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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5.0

As has been the case several times over the years, you

As has been the case several times over the years, you are treated extremely well. This is a first class dealership, and I would recommend it highly. Service manager Cory is an absolute gentleman, even under tense situations. The two service coordinator’s (Marsha, and Christina),are friendly, knowledgeable, and supportive. Top shelf operation !

5.0

As has been the case several times over the years, you

As has been the case several times over the years, you are treated extremely well. This is a first class dealership, and I would recommend it highly. Service manager Cory is an absolute gentleman, even under tense situations. The two service coordinator’s (Marsha, and Christina),are friendly, knowledgeable, and supportive. Top shelf operation !

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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5.0

We just purchased a new Mercedes from the West Herr

We just purchased a new Mercedes from the West Herr organization. We were very impressed with the friendliness and professionalism of the staff, as well as the cleanliness and overall appearance of the dealership itself. The process was handled promptly and conveniently.

5.0

We just purchased a new Mercedes from the West Herr

We just purchased a new Mercedes from the West Herr organization. We were very impressed with the friendliness and professionalism of the staff, as well as the cleanliness and overall appearance of the dealership itself. The process was handled promptly and conveniently.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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5.0

Mike my service advisor does a great job detailing things

Mike my service advisor does a great job detailing things and addressing my concerns and questions

5.0

Mike my service advisor does a great job detailing things

Mike my service advisor does a great job detailing things and addressing my concerns and questions

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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5.0

Great job from the service department.

Great job from the service department. Prompt, friendly and always helpful. Would recommend them to anyone

5.0

Great job from the service department.

Great job from the service department. Prompt, friendly and always helpful. Would recommend them to anyone

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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5.0

Our car was inoperative, with electronic problems.

Our car was inoperative, with electronic problems. Mercedes-Benz of Rochester scheduled an appointment right away. The mechanic began diagnosis the day the vehicle arrived by tow truck, and by the following day had identified the problem. As soon as the parts arrived from M-B, the mechanic made and tested the repair. Our service representative is knowledge and provides top service. He did a wonderful job. This is my first experience with Mercedes-Benz of Rochester. I will definitely bring any of our M-B's that need repair back to this dealer.

5.0

Our car was inoperative, with electronic problems.

Our car was inoperative, with electronic problems. Mercedes-Benz of Rochester scheduled an appointment right away. The mechanic began diagnosis the day the vehicle arrived by tow truck, and by the following day had identified the problem. As soon as the parts arrived from M-B, the mechanic made and tested the repair. Our service representative is knowledge and provides top service. He did a wonderful job. This is my first experience with Mercedes-Benz of Rochester. I will definitely bring any of our M-B's that need repair back to this dealer.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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5.0

Great service experience.

Great service experience. Mike Harris got the part and installed it on very short notice. Thanks for going above my expectations.

5.0

Great service experience.

Great service experience. Mike Harris got the part and installed it on very short notice. Thanks for going above my expectations.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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5.0

Great service.

Great service. Very professional and couteous. Very good communication.pricing stated was correct and they were on time.

5.0

Great service.

Great service. Very professional and couteous. Very good communication.pricing stated was correct and they were on time.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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5.0

Great job car was ready for delivery on time with

Great job car was ready for delivery on time with paperwork would definitely recommend this dealer

5.0

Great job car was ready for delivery on time with

Great job car was ready for delivery on time with paperwork would definitely recommend this dealer

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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5.0

Patrick, who coordinated my entire car annual service &

Patrick, who coordinated my entire car annual service & inspection from start to finish, was very professional & personable. Alex, who was the driver for both picking up & returning my car from my home & leaving a loaner in the interim, was also very personable & professional. I was impressed with their seamless process. I only gave it a 4 star because, regardless of any business, there’s always room for improvement. Great job Mercedes!

5.0

Patrick, who coordinated my entire car annual service &

Patrick, who coordinated my entire car annual service & inspection from start to finish, was very professional & personable. Alex, who was the driver for both picking up & returning my car from my home & leaving a loaner in the interim, was also very personable & professional. I was impressed with their seamless process. I only gave it a 4 star because, regardless of any business, there’s always room for improvement. Great job Mercedes!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Susan, We're so glad to hear this! Thank you for choosing West Herr!

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5.0

Jason and LeAnn St John weee amazing to work with.

Jason and LeAnn St John weee amazing to work with. Dealership is top notch. Love my new GLC 300 Coupe! Thanks so much!

5.0

Jason and LeAnn St John weee amazing to work with.

Jason and LeAnn St John weee amazing to work with. Dealership is top notch. Love my new GLC 300 Coupe! Thanks so much!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We're so glad to hear this! Thank you for choosing West Herr!

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