Friendly , did what I asked . Thank you Lynn for your guidance in resolving my issues. This is why I return to west herr
Above and beyond
I’m a big believer in excellent customer service but west herr Mercedes is the best I have experienced. From Hannah greeting and walking me through the process to Merahya explaining everything, to the loaner being clean and disinfected prior to my sitting in it. I couldn’t be happier.
Mercedes Benz of Rochester has the finest level of service. Every experience has exceeded my expectations. From the communications, to the facility, to the quality of the work and especially the staff, it makes for a pleasurable experience. Having purchased the car at Mercedes of Rochester and subsequently moved out of the state, I still schedule service around visits to family and friends. The quality of service here makes the investment in a Mercedes worth it!
Joe Cimino is very personable and was extremely helpful spending time searching for the car we wanted. He even took the time to place my clubs in the trunk to be sure they would fit!
I couldn't have asked for a better team of people, Joe and Fred where amazing. They made sure I purchased a vehicle that I truly loved opposed to just putting me in anything.
New car purchase
Jason is the best. Our second g wagon purchase from him. We are super happy and will recommend you to our friends. Thanks again A
Mercedes of Rochester; Jason St John
Jason St James was the best. Friendly, knowledgeable, informative and service with a smile! Outstanding service. He made me feel very comfortable and welcome! I would recommend him to anyone I know looking for a Mercedes! Everyone at the dealership was so friendly and awesome!
Jason St. John and Mike Garrigan are awesome. They make the stress of car so much more pleasant. Thank you guys. You are the best.
Great Expectations Fulfilled
I had great interactions with Joe Cimino and Robert Corsetti who gave me excellent counsel in the process of buying my GLC 300 4MATIC. I drove out of the dealership a happier person. Well done Mercedes-Benz of Rochester.
Chief Operating Officer
They made the entire process so easy and professional! Always on time and courteous and extremely knowledgeable. Very focused on customer service with every step. Highly recommend.