Mercedes-Benz of Rochester

I have been very satisfied with the work at Mercedes Benz of Rochester. Have worked with service agent, Stephen Murphy who is very professional. Work done on time when promised

Great service and people. Highly recommend. They really take care of their customers. Service is always on time.

Great service in a timely manner.The service advisor,Max,was great and very nice.

I called at 3 pm and said I had a flat tire. They said if I could get my car there, they would have the tire changed and done by 5 pm. The promise was kept. Outstanding service! I have always enjoyed working with Stephen.

Glen makes service easy. He is knowledgeable professional and pleasant! I would recommend him without hesitation!

Great communication, i knew where my car was all though the process .price as also communicated

Great customer service !!!! My Service Advisor Glen is awesome . He kept me updated when it came too my 2020 GLE 350 4Matic . I highly recommend everyone too come too come too Mercedes-Benz of Rochester

Excellent service and work as always! Everyone is always friendly and helpful. I have such reassurance when I take my Mercedes here. I have taken it to other import shops in the past and they simply do not put in the dedication and thorough work that the Mercedes dealership does. I now just only take my Mercedes here to get any work or service done. The communication is nothing but the best and I’m so thankful for my relationship I have built up with Stephen At Mercedes. The vehicles sell themselves, but it’s the service that brings me back for any future vehicle.

Very professional and knowledgeable. Answered all my questions/concerns promptly. Did exactly what they said they would and did it promptly. I would not hesitate to use or recommend James and the rest of the team in the future. Thank You.

Service was a 12 out of 10 from Stephen Murphy and his team. I'm always impressed with how well customers are treated. This is my 3rd MB and service from them has always been superb over the years. Quality and relationships count. Great job!