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Reviews

Average Ratings

4.0
9 lifetime reviews.
  • Honest, very relaxing experience

    This was by far the most relaxing and honest visit to a car dealership that I've had in a very long time. Alex at emotors west was honest and up f...


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    This was by far the most relaxing and honest visit to a car dealership that I've had in a very long time. Alex at emotors west was honest and up front with me from the very beginning. He prepared a personal youtube video for me regarding the car that I was interested in purchasing. I was very impressed how this dealer used technology (youtube, and listings online). I would definitely recommend this place to all my friends.

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • Wonderful Car Buying Experience

    Thank you all to the amazing crew at Lutes Kia. They went above and beyond to ensure my satisfaction. Especially Robert Danner! I highly recommend...


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    Thank you all to the amazing crew at Lutes Kia. They went above and beyond to ensure my satisfaction. Especially Robert Danner! I highly recommend this dealership! ¿¿¿

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Fun Miata

    Amazing service! Quality vehicles for a reasonable price. Education on car purchase and the process without the pressure. Lutes takes pride in the...


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    Amazing service! Quality vehicles for a reasonable price. Education on car purchase and the process without the pressure. Lutes takes pride in their customer service and I appreciate it. I highly recommend Lutes Mitsubishi. Thank you!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Very Nice Place

    What a difference. Thank goodness there is a car dealer that gets customer service. Quick transaction on a nice vehicle after making an appointmen...


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    What a difference. Thank goodness there is a car dealer that gets customer service. Quick transaction on a nice vehicle after making an appointment. Car was pulled up and ready and they had my Credit Union on some sort of credit union network. I didn't even have to go back to the credit union. One stop shopping with nice people. Thanks guys. Manager named Ron came out and thanked us. Nice touch. The classic 8 hour car deal seems to be a thing of the past at this store. We will be back and sending referrals.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Car salesman with an attitude!

    In late October of 2015 I went into Lutes to look at a Dodge diesel truck mega cab. Price was outrageous! I was told through multiple emails with ...

    Dealer Response

    As an owner involved in retail, I try very hard to make sure messages to customers are accurate. The car business seems to have plenty of people w...


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    In late October of 2015 I went into Lutes to look at a Dodge diesel truck mega cab. Price was outrageous! I was told through multiple emails with the salesman Carl that he could work something out with me. I drove 5 hours to Lutes to see the truck and was very pleasant in trying to negotiate a fair price. As soon as I sat down to negotiate or even inquire about the truck price, Carl would get an attitude and he also had the nerve to tell me that they had light bills to pay and couldn't afford to bring the price down!! I couldn't believe how he came off to me. I came prepared to buy the vehicle that day if a fair and solid deal was worked out. He also told me that I apparently came to buy today since I drove so far which was also false.. He thought that I was definitely going to purchase the vehicle today or else I wouldn't have driven that far.. man was he wrong!! He then proceeded to talk bad about me to the manager which also tried to tell me that I wasn't reasonable... That is when the deal didn't move forward. I cannot comment on anything further then the negotiating process.. If you have no problem with the price that is stated then it may be a great place to buy... If you expect to lower the stated price.. don't even waste your time!!!

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    As an owner involved in retail, I try very hard to make sure messages to customers are accurate. The car business seems to have plenty of people willing to mislead you...I try hard to make sure we do NOT have salespeople like that at this store. In response to your issue, if price is a concern, we will gladly make sure customers are comfortable with pricing before arriving...whether or not we have room to move on the vehicle. Our prices are very competitive, as you found when you saw ours online. Since it has been six month's since you shopped here, and now decided to write this review, we no longer have the details of your visit. We are sorry we couldn't meet your expectations and would gladly quote any final price BEFORE a customer drives to the store. Any reputable dealer should be happy to do that....we do it all the time...many times a week for out of area buyers.


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  • An absolute JEM in Rancho

    This dealer has an amazing inventory. I ended up buying a perfect 2010 Liberty at a much better price than I could find elsewhere. Showroom is fan...


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    This dealer has an amazing inventory. I ended up buying a perfect 2010 Liberty at a much better price than I could find elsewhere. Showroom is fantastic, salesmen were really helpful too. I'd recommend this dealer in a heartbeat.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 2 found this review helpful. Did you?

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  • Great people and worth the drive

    We dealt with Jerry for two weeks on two different vehicles. We were originally going to have them deliver the truck, but my wife wasn't comfortab...


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    We dealt with Jerry for two weeks on two different vehicles. We were originally going to have them deliver the truck, but my wife wasn't comfortable with that. Turned out that we could have had it delivered. It was in nicer condition that we had imagined. A very nice, super clean facility that I would definitely refer to others. Thanks again guys for a refreshing experience.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?

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  • Great car buying experience!

    My wife and just bought a Tacoma PU from Jerry. Great truck, great price,very nice salesman, easy financing. Usually nice car buying experience an...


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    My wife and just bought a Tacoma PU from Jerry. Great truck, great price,very nice salesman, easy financing. Usually nice car buying experience and it did not take all day!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?

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  • WASTE OF TIME

    TOOK MY DAUGHTER TO LOOK AT A 4 RUNNER. WE WENT TO TEST DRIVE IT AND AS SOON AS WE STARTED THE CAR WE SAW THE CHECK ENGINE LIGHT WAS ON. THEN AS W...

    Dealer Response

    Very upsetting to have someone quote something that is not accurate. What I said was that we had just received the vehicle and it was right off t...


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    TOOK MY DAUGHTER TO LOOK AT A 4 RUNNER. WE WENT TO TEST DRIVE IT AND AS SOON AS WE STARTED THE CAR WE SAW THE CHECK ENGINE LIGHT WAS ON. THEN AS WE DROVE DOWN THE STREET WE REALIZED THAT THE SPEEDOMETER DIDNT WORK. SO WE TURNED AROUND TO TAKE IT BACK. WHEN WE PULLED IN THE SALESMAN ASKED WHY WE WERE BACK SO SOON. AS WE WERE TELLING HIM WHAT WAS WRONG THE OWNER OF THE DEALERSHIP WALKED UP AND AND SAID IT WAS NO BIG DEAL AND SAID NOT TO WORRY BECAUSE THE ODOMETRER STILL WORKED. WAHT EVER THAT MEANT. SO BOTTOM LINE I WOULDENT WASTE MY TIME GOING THERE.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    6 people out of 8 found this review helpful. Did you?
    Dealer Response

    Very upsetting to have someone quote something that is not accurate. What I said was that we had just received the vehicle and it was right off the transport truck. I explained to the salesman that common on the 4Runner is that the cluster will go out...I told our salesman that the odometer still operates and that the cluster lighting is repaired during our inspection process if the lighting is out since this is a common thing to repair on 4Runners. Not a big deal was my comment regarding how easy it is to repair cluster lighting. The odometer still works when this breaks on a Toyota. We had not even touched the vehicle yet. Yes, it is our fault not to have explained that to the customer before they drove the vehicle. The smog and initial fluids were checked when receiving the vehicle, but they would not have been able to take the vehicle home until our inspection was completed. We pride ourselves on having Nicer Vehicles when delivered. Our Certified inspection had not been done. Our fault that the truck had just arrived and we did not explain that to him. However, the story above is not accurate.


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