Freeland Chrysler Dodge Jeep Ram Hours
Freeland Chrysler Dodge Jeep Ram is excited to serve the Nashville and middle Tennessee market with the hottest Jeep pro
ducts and service.
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My purchasing from them was very good so I took a car, still under warranty, in for a check engine light issue on a Thursday. They didn't mention a loaner... or a long wait time, only that it wouldn't get looked at today. I called two full work days later (Mon evening) because I had no call from them and was told it hadn't been assigned to a tech yet but was about to be and they had planned to call me. I called another 24 hours later, now late Tuesday, and was told again it had not been assigned to anyone and would be the end of the week before it was looked at. I could not believe three full work days later it had not even been given to someone to look at. Im now into a fourth work day and anticipating it to take 7 for a diagnosis, let alone any repairs. I have left a message for the Manager to see if I can get some positive response but will NEVER take anything back there for service again.
Spotted a 2018 new Jeep Renegade on line for $15,900.00. Went to purchase it and price was suddenly $19,190. When we asked about it the answer was my... credit was to good to get rebates. Long story short they do not discount but rather increase interest rates to make the new car price. They were not honest nor upfront about the price. They tried to pressure is into buying but we did not.
Sales associate Caleb was incredible. From first opening the door till I drove off in my new Jeep the experience was hands down the best I have ever had... a dealership.
My husband and I went to look at a Jeep Renegade listed at $15,900. We drove over 2 hours after my husband spoke with a sales rep on the phone the day... before to confirm the price and that the vehicle was still available. Upon arrival for our scheduled test drive, the sales rep he spoke with was MIA and we were assigned to someone else. Long story short, there were issues with the car (dead battery, dirty), the sales rep made low key racist remarks to my husband (“Go have some lunch and talk it over. Get you some fried chicken.”), addressed him as “dawg”, “brotha”, etc. till after the credit check at which point he suddenly became “Mr. Smith”, and then when he slid the paperwork over the price had inexplicably jumped from $15,900 to $18,999 DESPITE the fact that we had confirmed the price over the phone the day before and had been at the lot for HOURS at this point. When my husband finally spoke up for himself and called this guy out for his racist behavior he was shouted at by the sales manager for “insulting” his salesman. We were treated despicably by this dealership and will absolutely never do business with them under any circumstance.
I was visiting from out of town when the water pump on my Ram 1500 began leaking and having a lot of play in the fan. Called several places and they all... told me that it would be a week or so before I could get seen. Tried Freeland and talked to Mike, he told me to bring it in and he would do his best to get me taken care of. (Had no choice but to trust him off the bat) I showed up and Mike was on the problem right away, he got my truck straight back and he told me that it might be the following day before it’s fixed, then another service manager informed me that they had the parts in stock and I would be fixed and out the door before closing, not to mention he told me would be no charge because I still had a remanant of a power train warranty left. Got to the dealership around 3:15 and was out the door by 6. They were great, kept me informed and were very respectful. 5 stars great job guys. If I need something while up that way, y’all will be my first choice!!
I cannot say enough about how easy and seamless the purchase of my Jeep Grand Cherokee was with Joseph. It seriously was the best car buying experience... I have EVER had and I've bought quite a few cars in my lifetime. If you are looking for a vehicle, go see Joseph!!
Joseph Newsom was the fist person to greet us before we even made it to the door. He was not pushy, listened to our needs and budget requirements, then... looked for the vehicle to match. The whole time he was going over vehicle details, Joseph engaged and took great care of the whole family. Unfortunately, they did not have the "right" vehicle for this purchase. I was so impressed from the experience that I came back a couple months later after needing to replace my truck. Once again, I stated my needs and Joseph took great care of me. I walked out of there with exactly what I was looking for at a great price. I am very impressed that Joseph spent some hours with us the first time and I didn't buy a vehicle, then when I cam back he was willing to put in whatever time necessary without hesitation. All the other employees were great as well. In a time where good customer service is not very common, Joseph hit a home run! Thank you!
Working with Caleb throughout the van search and purchasing process was one of the most pleasant car buying experiences I have ever had. He was attentive... to our needs without pressuring us to make a decision too fast. His care for his customers as real people was evident in all interactions and truly made all the difference. We were specifically looking for a Ram Promaster for a very niche purpose, to convert it into a recreational vehicle for traveling. Throughout the process, not many salesmen paid much attention to those specific needs let alone understood what we were looking for, but Caleb did. He also didn't stop being helpful even after the sale was secured. Overall, Caleb sent us home with a great vehicle at a great price, and I wouldn't hesitate to recommend him to my family and friends. He truly helped make our Promaster traveling dreams a reality! We can't thank him enough.
Best experience ever buying a car, straight to the point. Caleb was very helpful finding the right car for the wife and I. I'll be back again in the future!...
Got a call from caleb on a vehicle i was looking at came in told caleb what i was trying to accomplish and he understood no pressure at all to buy.was... going to look at other dealership before i made a decision,some salesman just got what it take and caleb is one of those people great person and one of the best salesman i have ever work with and i have seem them all.if you need a vehicle give caleb a opportunity to see if he can make your dream come true .thanks a lot caleb great working with you Author and Bril