Donovan Auto & Truck Center

New 877-467-9754 Dealer Website
Used 888-248-0868 Email Dealer
Service 888-689-3657

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Reviews

Average Ratings

4.9
38 lifetime reviews.
  • Great Dealer

    Mike Caster provided outstanding customer service once AGAIN! I highly recommend Donovan Truck & Auto Center in all aspects of vehicle needs, inc...


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    Mike Caster provided outstanding customer service once AGAIN! I highly recommend Donovan Truck & Auto Center in all aspects of vehicle needs, including sales, mechanical service, parts, accessories, and damage repair!

    Does recommend this dealer
    Shopped for a new car
    Came in for service or repair
    Did make a purchase
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  • Trustworthy- not your average dealership

    I told them exactly what my budget was, what kind of car I was looking for, and what features were important to me. When the first car I inquired ...


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    I told them exactly what my budget was, what kind of car I was looking for, and what features were important to me. When the first car I inquired about fell outside of my price range--- rather than try to hard sell me on something I wasn't planning on doing they showed me another vehicle that had the same amount of miles, MORE stylish, and lacked none of the features I wanted. I was sooo happy they found me the perfect vehicle. They really let me walk away feeling really really good about my purchase. Love love love my new vehicle. Their doc fees are also way cheaper than all the other dealerships In town. Honest people and honest prices. I'm so happy with them. Clifton--- you were outstanding. Thanks to you and your manager for taking care of everything.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Great Experience!

    Loved getting to know all the employees whom were committed to making our experience of buying a GMC a great one!! Very knowledgeable and friendl...


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    Loved getting to know all the employees whom were committed to making our experience of buying a GMC a great one!! Very knowledgeable and friendly. Thank you!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Best dealership

    By far the best dealership I have purchased a vehicle from and also great service.


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    By far the best dealership I have purchased a vehicle from and also great service.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Great Service Department

    This is a great family owned dealership that has been in business for many years. You don't stay in business by tipping people off and using press...


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    This is a great family owned dealership that has been in business for many years. You don't stay in business by tipping people off and using pressure sales. Very friendly atmosphere and building, waiting area, & vehicles are always clean and well maintained. Their service department is second to none.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Great dealership. I will use them again.

    I had great service from the time I walked through the door until I left the parking lot with my new car. My salesman was Jim Pierce and he was f...


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    I had great service from the time I walked through the door until I left the parking lot with my new car. My salesman was Jim Pierce and he was fantastic. Bruce was also very friendly and helpful throughout the process. These are two very personable people and you should be proud to have them as your employees. Audrey made the loan process painless and she was also very friendly. What would normally be a very tense process was seamless and stress free.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Great Service

    I have always had a great relationship with Donovan's. Leon Lewis; our Service Manageer always makes sure everything is done right. They always pi...


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    I have always had a great relationship with Donovan's. Leon Lewis; our Service Manageer always makes sure everything is done right. They always pinpoint the problem; then tell me about it and what it is going to cost. They have never sold me something I didn't need. They also suggest other things that should be done; but have always given me the choice whether to do it or not. Best dealership in Kansas.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Small things help get five stars

    I have really appreciated your dealership and the service offered since I purchased my Buick. My only reason for not rating the service with a 5 s...


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    I have really appreciated your dealership and the service offered since I purchased my Buick. My only reason for not rating the service with a 5 star was due to the wait I incurred this time, without being told why it was taking so long. Thankfully the employee in the payment office inquired for me. It might be helpful in the future, if a customer is going to have over a two hour wait, for the service tech to approach the customer and let them know. Also, I have been spoiled in the past with having my car washed when I take it in for service but this time that did not happen. Are you changing your policy? Your dealership and Associates are top rated professionals, always very helpful & courteous.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Outstanding Service. They know their stuff

    In Oct 2015 I bought a 2007 CTS Cadillac from a Ford dealer here in Wichita. Very pleased with it. May 21, 2016 the Service Engine Light came on s...


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    In Oct 2015 I bought a 2007 CTS Cadillac from a Ford dealer here in Wichita. Very pleased with it. May 21, 2016 the Service Engine Light came on steady. On May 23 took it to Ford dealer from whence I had purchased it. They said the Timing Chain was stretched and I needed a new one for $3,700. Had no choice but to leave car because if chain broke, repair bill could be double. They gave me a Ford Focus to use during repair as they said could take a week. The next morning, May 24, I drove the loaner Ford to Donovan. Wanted to check repair Est. as I felt $3,700 was excessive. Saw Service writer Leon Lewis. He said would be around $3,500, but asked for VIN number. He checked and said there was a service Issue on Timing Chain for that Cad and he could replace FREE. I raced the Ford Focus to Ford, picked up my Cad, and got it to Donovan. They gave me a Buick (New) FREE to drive during repair. Picked up my Cad afternoon of May 27, 2016, and had to pay NOTHING. They also washed the car & changed the oil for FREE. I will never go elsewhere. I'm a Donovan customer for life. While waiting for loaner Buick, walked around Show Room. Nice chat with Sales guys, FREE coffee, big T,V., clean everywhere.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Great Buying experience

    We were very please with our experience at Donovan's. This is one of many purchases from Donovan and we have been happy each and every time. We al...


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    We were very please with our experience at Donovan's. This is one of many purchases from Donovan and we have been happy each and every time. We always get good service from the salesman and the service department.

    Does recommend this dealer
    Shopped for a new car
    Came in for service or repair
    Did make a purchase
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