New 877-576-0233 Dealer Website
Used 866-973-5687 Email Dealer
Service 877-650-1016

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Reviews

Average Ratings

4.8
Average based on 17 reviews
  • Owner

    Very satisfied I called at 9am they set me a1pm appointment installed battery on warenty and took care of 2 recalls I was not aware of


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    Very satisfied I called at 9am they set me a1pm appointment installed battery on warenty and took care of 2 recalls I was not aware of

    Came in for service or repair
    Does recommend this dealer
    Did not make a purchase
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  • Great Service & Wonderful Salesman

    My husband & I recently took my parents car shopping at Walter's GM Automall. After a car accident that totaled their Kia Sorento, they weren't su...


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    My husband & I recently took my parents car shopping at Walter's GM Automall. After a car accident that totaled their Kia Sorento, they weren't sure exactly what kind of vehicle they wanted to purchase. Kevin Sturgill introduced himself on the lot that day and was very helpful, patient & knowledgeable. He proceeded to ask my parents numerous questions in order to determine what vehicle would be best suited for them. We looked around for awhile, compared prices and features, and finally my parents decided that they loved a 2016 Chevrolet Trax! Kevin let us test drive the vehicle for as long as we wanted and when we returned to the lot, he helped us through the purchasing process. My parents were very pleased with their vehicle of choice and even more pleased with the reasonable price. We were so glad we went to Walters GM Automall- they really made the whole process simple and stress free! Kevin has also continued to go above and beyond by keeping in touch with us, making sure we received a second set of keys from factory, & double checking to make sure that my parents are satisfied with their Chevrolet Trax! We would definitley recommend this dealership to others & know exactly where we will be going for any future vehicle purchases!!

    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
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  • Walters GM Automakl

    James Mullins provided exceptional sakes service. He made this truck purchase as easy as could be possible.

    Dealer Response

    Thank You Macs for your business here at Walters GM. James is one of our best experienced Salesman and we thank you for shopping with us. Welcom...


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    James Mullins provided exceptional sakes service. He made this truck purchase as easy as could be possible.

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
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    Dealer Response

    Thank You Macs for your business here at Walters GM. James is one of our best experienced Salesman and we thank you for shopping with us. Welcome to the Walters GM Family and we look forward to hearing from you in the near future.


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  • Good place to buy a vehicle!

    Friendly staff! Lots of great vehicles to choose from! Will be back to purchase another vehicle from them in the future!

    Dealer Response

    Thank you so much Anita for this excellent compliment. We really try to stock a variety of Vehicles to give our customers the best selection and ...


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    Friendly staff! Lots of great vehicles to choose from! Will be back to purchase another vehicle from them in the future!

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much Anita for this excellent compliment. We really try to stock a variety of Vehicles to give our customers the best selection and experience. Thank you Anita and we look forward to building on our relationship together and serving you not just for Sales but for all your Servicing needs as well. It was a pleasure assisting you Anita and we will see you soon!


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  • Debbra Kendrick

    I got s 15 dollar coupon and then they said u could not use for oil change

    Dealer Response

    I'm sorry Debbra that this coupon wasn't valid, but I promise you that we will do all we can to make it right for you. We always try to find all ...


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    I got s 15 dollar coupon and then they said u could not use for oil change

    Came in for service or repair
    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    I'm sorry Debbra that this coupon wasn't valid, but I promise you that we will do all we can to make it right for you. We always try to find all coupons and discounts for our customers for all your cost saving needs. We will be in touch with you shortly.


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  • Camaro

    All staff has been exceptional to work with. Highly recommend dealership.

    Dealer Response

    Thank You Tommy for traveling from Louisa to do business with us here in Pikeville, KY. We really appreciate this exceptional compliment and will...


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    All staff has been exceptional to work with. Highly recommend dealership.

    Shopped for a used car
    Came in for service or repair
    Does recommend this dealer
    Did make a purchase
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    Dealer Response

    Thank You Tommy for traveling from Louisa to do business with us here in Pikeville, KY. We really appreciate this exceptional compliment and will try even harder to make sure your next visit is that much more special. We are always here if you have any questions or concerns and we look forward to seeing you on your next visit.


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  • Vechicle

    Satisfied with service provided to my vehicle. I miss Mike Hunt.

    Dealer Response

    Thank you Gia for servicing your vehicle here with us, we really appreciate it. Michael Hunt is such a great person and we miss him as well. He ...


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    Satisfied with service provided to my vehicle. I miss Mike Hunt.

    Came in for service or repair
    Does recommend this dealer
    Did make a purchase
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    Dealer Response

    Thank you Gia for servicing your vehicle here with us, we really appreciate it. Michael Hunt is such a great person and we miss him as well. He still comes in for a visit every once in a while and next time I'll be sure to tell him you said hello. If there is anything that we can do in the meantime, please do not hesitate to let us know. Thank you very everything and we look forward to speaking with you soon.


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  • Great dealership !

    Great people to work with ! Go see them for a good deal !!

    Dealer Response

    Thanks Austin for this great review and I hope that you are still in love with that sharp 2016 Chevrolet Silverado that you purchased. We really ...


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    Great people to work with ! Go see them for a good deal !!

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
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    Dealer Response

    Thanks Austin for this great review and I hope that you are still in love with that sharp 2016 Chevrolet Silverado that you purchased. We really enjoyed working with you to get you that perfect truck. If you have any questions or concerns please know that we are always here to help. Thanks again Austin and we look forward to speaking with you in the near future.


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  • Easiest purchase I have ever made at a car lot.

    Truly the easiest purchase I have ever made at a dealership, last purchase I made I paid cash and this purchase still went smoother. Thanks for ...

    Dealer Response

    Thank you Eddie, but you were the reason it went so smooth. Customers like you are one of the main reasons that we look forward to our job everyd...


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    Truly the easiest purchase I have ever made at a dealership, last purchase I made I paid cash and this purchase still went smoother. Thanks for a friendly sales staff at the GM Auto-mall.

    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
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    Dealer Response

    Thank you Eddie, but you were the reason it went so smooth. Customers like you are one of the main reasons that we look forward to our job everyday. Josh Williamson spoke very highly of you and is also very thankful. It was our pleasure and we look forward to serving you again with your next purchase. Hope your Silverado is doing well, and we are here if you need anything at all.


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  • Oil change for Ruth Moore

    Every time I have an appointment for service to my Traverse I can depend on that exact time. I'm not sitting there waiting all day. The represen...

    Dealer Response

    Thank you Ruth for this miraculous compliment and we are very thankful that you allow us to serve your vehicle needs. We always strive to make su...


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    Every time I have an appointment for service to my Traverse I can depend on that exact time. I'm not sitting there waiting all day. The representative that waits on me is courteous, polite and very efficient. Couldn't ask for better or more efficient service.

    Came in for service or repair
    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you Ruth for this miraculous compliment and we are very thankful that you allow us to serve your vehicle needs. We always strive to make sure everything is on time and efficient and we still work hard on that everyday. If there is anything you need please do not hesitate to give us a call or a quick visit. We always look forward to seeing you and it just brightens up our day to see you walk through the door. Thanks again Ruth and hopefully see you soon.


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