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6 lifetime reviews.

  • 1.0 out of 5
    FRAUDULENT BUSINESS PRACTICES, DAMAGED VEHICLES
    May 14, 2014

    This dealership is small, dirty, and uninviting in every way. The vehicle I purchased from them on 3/19 came with a BAD CRANK SHAFT, among MANY other ...issues. The dealership was rude, hostile and argumentative when I came for repairs under my warranty. They had my vehicle THIRTY-TWO DAYS, more than a month. In that time, if I called for a status update I was yelled at and belittled, hung up on 7 times in the course of a month. I was told by the owner that "I do not deserve any favors". After more than a month I finally received my vehicle again, complete with a padded bill for work that the dealership was not authorized to do, that the contract did not cover, that I DEMANDED not be done. They tried to charge me $550 for a job that they had no right to do. When I got my vehicle back I realized that the dealership never released the title - I paid IN FULL, IN CASH and the dealership will not give me the title to my car because the registration expired in OCTOBER of 2013 - 5 months before I purchased it. They cannot afford the fees to update the registration to the date of sale, so they've decided to stop answering my calls. Kevin, the head of this shoestring operation, outright lied to me, refused proper title and paperwork and just stopped responding. I am now filing suit against the dealership. It is 5/14, almost two full months since I purchased this vehicle and I am still unable to drive it. I have missed 2 months of work, appointments, and life in general, and suffered the constant degradation of the dealership - Kevin is mouthy, abusive and rude. He ONLY cares about online reviews. He demanded I changed my reviews, I told him to change his service or accept that he will be reported for the service provided. He hung up on me and refuses any contact now. IF YOU HAVE HAD A BAD EXPERIENCE WITH THIS DEALERSHIP, MAKE SURE TO FILE YOUR COMPLAINT WITH THE BETTER BUSINESS BUREAU. THEY HAVE AN F RATING BECAUSE OF THEIR ILLEGAL AND FRAUDULENT BUSINESS PRACTICES AND THEY NEED TO BE RECOGNIZED FOR THEIR ABUSE OF CUSTOMERS!

    1.0 out of 5
    Customer Service
    1.0 out of 5
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    1.0 out of 5
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    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?

  • 2.0 out of 5
    Don't respond to emails
    August 25, 2013

    Sent an email inquiring about a car and dealer never responded. That's a sign of a poor dealership if you ask me.

    1.0 out of 5
    Customer Service
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    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

  • 4.0 out of 5
    Great prices and service!
    June 21, 2012

    This dealership had the best deals around town and worked with my credit. I would certainly recommend them for price and quality to my family. I had a... bad experience with other dealers who reject me for my credit,nice ,kind,accurate,truthful at certified auto.

    4.0 out of 5
    Customer Service
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    3.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    3 people out of 7 found this review helpful. Did you?

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Certified Auto
11626 Beach Blvd Stanton, CA 90680
Used (714) 248-9035
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