South County Lexus at Mission Viejo

Reviews

Average Ratings

4.9
1732 lifetime reviews. Includes reviews of South County Lexus at Mission Viejo from DealerRater.com
  • Owner

    Daven was a pleasure to work with and I now feel Loyal to only work him. I will be in the market soon to buy a new Lexus and will sure purchase a...


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    Daven was a pleasure to work with and I now feel Loyal to only work him. I will be in the market soon to buy a new Lexus and will sure purchase at this dealership due to his customer service. Thank you Daven!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • tire repair - nail removed, patch placed.

    Efficient, effective, professional service. Ronnie Crowe, service representative, was particularly helpful. Car was cleaned, without request, fo...


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    Efficient, effective, professional service. Ronnie Crowe, service representative, was particularly helpful. Car was cleaned, without request, following tire repair. Took the opportunity to browse the show room and checked out the 2017 Lexus Hybrid RX 450 (2018 model is a potential replacement in 10 months when my current 2015 Lexus GS 350 lease expires).

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Loving service at South County Lexus!

    I've purchased and have had cars serviced at South County Lexus since 2005. I give particularly high marks to the service department, as they alw...

    Dealer Response

    Kristin, thank you for sharing your experience with us! Our team was glad to help you out!


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    I've purchased and have had cars serviced at South County Lexus since 2005. I give particularly high marks to the service department, as they always accommodate my schedule and are very fair with their pricing. They always have a clean loaner ready for me so I can go on with my day while the repairs are being made. My car is cpristine and repairs are perfect so I can trust that I'm safe on the road. Daniel Garza, Daven Anthony and the entire service team are always friendly, accommodating and respectful of me and my time. Dare I say, I'm treated like royalty. I've not had this experience at other Lexus dealerships....it's been actually quite the contrary. I now travel from Marin County to have Daniel and his team take care of me...it's worth it. I've not found a dealer in Northern California I can trust....beyond bad experiences. It puts me at ease to know I don't have to worry about my safety...or that I'm getting a bad deal. Trust is everything, and I trust South County Lexus service!

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Kristin, thank you for sharing your experience with us! Our team was glad to help you out!


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  • Mike McCann was so professional polite and very helpful!!
    September 18, 2017

    It's always nerve wrecking as a woman going to get my car serviced and this is my first Lexus I've owned. But it was really easy working with Mi...

    South County Lexus

    We truly appreciate the positive feedback on your experience with us. We hope you¿¿¿ll share your experience with others, and we look forward to y...


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    It's always nerve wrecking as a woman going to get my car serviced and this is my first Lexus I've owned. But it was really easy working with Mike and the Lexus dealership in South County is always professional from the service guys out front to the Service Technician. I also want to thank Daniel Garza, the last time I had a loaner car, I left my briefcase in the car and Daniel called me and met me off the 15 freeway on a Saturday and made sure I got my bag back. Thank you so much Mike and Daniel.

    Does recommend this dealer
    Came in for service or repair
    South County Lexus

    We truly appreciate the positive feedback on your experience with us. We hope you¿¿¿ll share your experience with others, and we look forward to your next visit!


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  • Great as always
    September 17, 2017

    Everyone did a fantastic job and Mike porter goes above and beyond to help every step of the way This is my seventh car purchased from your deal...

    South County Lexus

    We¿¿¿re happy to hear about your good experiences with our service department, and we look forward to helping you out in the future!


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    Everyone did a fantastic job and Mike porter goes above and beyond to help every step of the way This is my seventh car purchased from your dealership since 1991

    Does recommend this dealer
    South County Lexus

    We¿¿¿re happy to hear about your good experiences with our service department, and we look forward to helping you out in the future!


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  • Thank you Mike McCann and Michael Robles!!
    September 17, 2017

    Mike McCann always provides exemplary service. He understands my requests and then makes things happen seamlessly and with outstanding results! M...

    South County Lexus

    Thank you so much for your fantastic review! We are so happy to hear that you had such a wonderful experience working with our service department....


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    Mike McCann always provides exemplary service. He understands my requests and then makes things happen seamlessly and with outstanding results! Michael Robles serviced my LIL LFA and keeps her running in top condition! And Steve the fabulous body guy got rid of 2 scratches and someone whose name I don't know did a magic trick on my scratched rim. It looks like it was never there! Amazing! And Gus is the best valet ever and always helps with whatever I need. I love MV Lexus! Thank you! And another service tech names Q found a leaky something when he fixed my recall a while ago and got the part to fix the leak that same day. And I think Mike McCann had something to do with that, too! Please give them a raise and a commendation! You don't want to lose any member of this team!

    Does recommend this dealer
    Came in for service or repair
    South County Lexus

    Thank you so much for your fantastic review! We are so happy to hear that you had such a wonderful experience working with our service department. We have some pretty outstanding team members and we are so happy that you noticed that! We really appreciate your business and we hope to work with you again in the future!


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  • Excellent Service
    September 14, 2017

    Got my 9-year-old Rx serviced. It still drives like a new car. Thank you RGD and Pete for maintaining it in such pristine condition. RGD picked ...

    South County Lexus

    Thank you so much for your fantastic review! We are so happy to hear that you had such a wonderful experience working with our service department!...


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    Got my 9-year-old Rx serviced. It still drives like a new car. Thank you RGD and Pete for maintaining it in such pristine condition. RGD picked up and delivered my car, which saved me time. Thank you RGD for excellent customer service.

    Does recommend this dealer
    Came in for service or repair
    South County Lexus

    Thank you so much for your fantastic review! We are so happy to hear that you had such a wonderful experience working with our service department! We really appreciate your business and we look forward to working with you again in the future!


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  • Service

    Outstanding service. Highly recommend the service center at South County Lexus

    Dealer Response

    Thank you for your great review! We are so happy to hear that you had a great visit to our service department. We really appreciate your business!...


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    Outstanding service. Highly recommend the service center at South County Lexus

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank you for your great review! We are so happy to hear that you had a great visit to our service department. We really appreciate your business! Come back and see us again!


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  • What title? My name? IS below

    I had my car in foir service, Ronnie Crow Did a good job making sure my car was serviced well

    Dealer Response

    Thank you for your five star review, Marian! We are so happy that you had a great experience working with Ronnie! Come back and see us again!


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    I had my car in foir service, Ronnie Crow Did a good job making sure my car was serviced well

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you for your five star review, Marian! We are so happy that you had a great experience working with Ronnie! Come back and see us again!


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  • South County Lexus at Mission Viejo Service Review

    This is the second time I've scheduled a service appointment with South County Lexus. Both times, they have graciously accommodated my scheduling ...

    Dealer Response

    Thank you so much for your fantastic review! We are so happy that you have had such wonderful experiences with our dealership! We really appreciat...


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    This is the second time I've scheduled a service appointment with South County Lexus. Both times, they have graciously accommodated my scheduling needs, made available transportation, and are attentive, timely, articulate and thorough with communication and follow up. I've been extremely impressed by the attention to detail, and respectfulness for my time/schedule. Follow up calls have been timely; they provide an estimate of when I will be contacted and each time have met that timeline. Service managers have been very friendly and knowledgeable. I am extremely impressed. Honestly, I purchased my vehicle in Arizona last year, however I would recommend this dealership to anyone looking for a good service experience. I can only imagine that the dealership sets high values and expectations for all departments.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you so much for your fantastic review! We are so happy that you have had such wonderful experiences with our dealership! We really appreciate your continued business and we look forward to working with you again in the future!


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