Smithfield Family Automotive

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Reviews

Average Ratings

3.7
16 lifetime reviews.
  • Simply the Best Buying Experience .....PERIOD

    I rarely take the time to sit and write a review about my experiences when purchasing a vehicle but after the First Class treatment I received fro...


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    I rarely take the time to sit and write a review about my experiences when purchasing a vehicle but after the First Class treatment I received from this Used Car Dealership, I had to make the exception. I've have never been to a dealership where EVERYTHING is so transparent and up front. From how my wife and I were handled on the phone (extremely polite, knowledgeable, and accommodating) to his professional "down to earth" attitude upon our arrival, Mr. Lightfoot (the owner) could not have made our buying experience more pleasurable. Based on our work schedules, we could not come to the dealership until after the posted hours.......that was no problem for these folks. Without hesitation, Mr. Lightfoot ensured that he would keep the store open and would have the vehicle ready for our test drive. When we arrived, we were greeted with a smile and throughout the whole buying process with dignity and truthfulness.......something we've not found at car dealerships that's for sure. Smithfield Family Automotive even had local credit unions and Banks directly linked to them so we never had to run around and get our approval. Mr. Lightfoot even told us about their Nationwide vehicle locator service which enables them to find that "certain" vehicle that someone may be looking for. You can tell he really knows the car business. Another thing that we thought was great was how they have a service department that completely services all of their vehicles before they are ever put out on the lot. It was as though we were at some large scale franchise store but we didn't get treated like it. I could go on and on about our experience but to sum it all up...............We'll only buy our vehicles from Smithfield Family Automotive

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • The Best quality vehicles I ever seen

    I had a lot of people at my church and where I work rave about how this dealership was so honest and up front. Well let me just say they were t...


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    I had a lot of people at my church and where I work rave about how this dealership was so honest and up front. Well let me just say they were the most polite and helpful place I've ever dealt with. They had unbelievable conditioned used cars and trucks. You could tell they spend a lot of time finding the right vehicles for there lot instead of the junk you see at other lots. We bought a very nice SUV that was 6.years old but looked like it was 1 or 2 . Mr. Lightfoot could not have been more professional and easy going. We never felt pressured to by until we were ready. He returned our phone call promptly and thruout the whole time, made us feel like we were his only concern. Definitely worth the drive. Thanks for doing it the right way. We'll be back!!!!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • No one is home!

    Me and my wife tried for a month + to buy a car that was for sale there. We made the trip from Virginia Beach to Smithfield three times. If the ow...


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    Me and my wife tried for a month + to buy a car that was for sale there. We made the trip from Virginia Beach to Smithfield three times. If the owner answered the phone, he would always have something to do, but none of which was selling us a car. I am a family man as well, but I still must care for my work.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • Outstanding Dealer!!

    Outstanding auto dealer! Friendly, knowledgeable, and experienced people providing excellent service. Having served 33 years in the Navy, I have b...


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    Outstanding auto dealer! Friendly, knowledgeable, and experienced people providing excellent service. Having served 33 years in the Navy, I have been to a lot of cities and dealt with a lot of dealers. I watched trucks come and go on the Smithfield Family Automotive website for a couple of months. I saw a Ford F150 that I really liked. I talked to Tom, the owner, a couple of times. Finally one Friday late afternoon I decided to take the hour drive to the dealership and checkout the truck. When I arrived they were closed. Tom opened the door and stayed late with me until we made the deal. The following Monday when I arrived to pick up the truck, everything was already in place. The dealership is very clean and well kept. Plain and simple, I love the truck and I really like the dealership. It is a great place to buy your next automobile. Believe me. it is worth the drive, I will definitely buy all my future cars from Smithfield Family Automotive, no hesitation!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Nothing but problems

    From the time I drove the car off the lot, I had nothing but problems. About a week later I called and asked them about this. They agreed to assis...


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    From the time I drove the car off the lot, I had nothing but problems. About a week later I called and asked them about this. They agreed to assist, however after taking the car in, the problem was never fixed. When I called back asking if they had checked to see if my problem was fixed before returning the car the said yes. This was CLEARLY not the case. It is people like this that give used car salesmen the bad reputation.

    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Awesome People to Purchsase a vehicle from

    I had such an awesome experience purchasing my vehicle from this dealership. Tommy and Amber both were so nice and wonderful to work with. I knew ...

    Dealer Response

    We can't tell you how much we enjoyed serving you. It's folks like you and your Dad that really make owning our dealership worth while. Thanks a...


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    I had such an awesome experience purchasing my vehicle from this dealership. Tommy and Amber both were so nice and wonderful to work with. I knew that purchasing a car was going to be a hard deal for me. They were amazing in doing all they could do to get me a vehicle I could afford. I was not expecting to buy a car the same day I first looked at what they had on my lot. I would highly recommend this dealership to anyone looking for a good used car and not wanting to go to a big dealership. It was great to make a purchase from someone that made you feel like family from the time you walked into the door until I drove off the lot in my new vehicle. I am a firm believer in supporting local businesses and will be doing so from now on when ever I need a vehicle.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    We can't tell you how much we enjoyed serving you. It's folks like you and your Dad that really make owning our dealership worth while. Thanks again for allowing us to earn your business!!!


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  • Great Buying Experence

    I was in the market for a good used pickup truck. I contacted the dealership to sell my car and to locate a late model truck. Tom & Bobby were gre...


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    I was in the market for a good used pickup truck. I contacted the dealership to sell my car and to locate a late model truck. Tom & Bobby were great to work with and went the extra mile to find what I was looking for. I am very pleased with the truck they sold me and with the way the business operates. This dealership is a role model on how to treat customers and being honest.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Very Happy Military Man

    I've lived all around the United States serving my country. So I've had a lot of chances to interact with MANY dealerships both large and small. I...


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    I've lived all around the United States serving my country. So I've had a lot of chances to interact with MANY dealerships both large and small. I had some good friends tell me about Smithfield Family Automotive and how great the treatment was there. And even though they hadn't bought from there, they had visited the dealership and were very impressed with the professionalism and honesty that they received. I was in the market for a truck or Jeep and decided to check them out on the internet first. Let me tell you, they have one heck of a website. I enjoyed reading about their buying philosophy and their different way of selling their automobiles. My wife loved their television commercials they have on their site as well. Very cute!! Once I was impressed with the website, I decided to pay them a visit. Let me tell you right up front. I really expected to play the same old game of "you guess the price". Those things didn't happen. Mr. Lightfoot greeted me as I made my way around their inventory and from the time he shook my hand, I could tell this was a great atmosphere to be around. He is prior Air Force and has been in the car business for a long time (he told me how long I just don't remember). In any event, what a cool way of displaying their vehicles. All the prices are hanging right up front and they put these yellow cards in the side windows that even show you what the NADA value was on each vehicle, the miles and everything you want to know about it. After talking a while, he told me that they have a service dept that checks every vehicle out and they have them all certified to go onto their lot. I found a jeep that I liked and the first thing Mr. Lightfoot did was show me the Carfax and the repair bill on the Jeep. I had never had that done in all my years of buying cars. He was very patient with me and really made me feel relax. Every car on the lot was shiny and very well kept. Well, I ended up buying that Jeep and can't tell you how happy I am. They even do all your DMV work right there and they processed my loan at one of their Credit Unions that they use. I never had to leave and go anywhere. It was one stop shop and very open and honest. Changed my attitude on buying vehicles (at least at this dealership).

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Jeep Liberty

    Tom was easy to work with... good advice without the pressure. When I did have a problem (radiator) within a couple days of taking the vehicle off...


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    Tom was easy to work with... good advice without the pressure. When I did have a problem (radiator) within a couple days of taking the vehicle off the lot, he immediately made good on it... no quibbling or talk of what the warranty did and didn't cover. He was quick to take care of the issue. Friendly, responsive and honest - what more could you want?

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • The absolute BEST car buying experience EVER

    I'm an Active Duty Military man. In all the years that I've been buying automobiles, my wife has refused to be a part of the purchase. That's due ...


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    I'm an Active Duty Military man. In all the years that I've been buying automobiles, my wife has refused to be a part of the purchase. That's due in large part to ALL the games that are played at the large dealerships the moment you call or stop in. From being "jumped" by 3-4 salesmen before you get out of the car to the "whisper" games that go on once you're in the door. Until now, it's just been a necessary EVIL. That's until we met the owners of Smithfield Family Automotive in Smithfield, Va. My wife called to inquire about a vehicle that we saw on Cars.com. Mr. Lightfoot, the owner, answered the phone and could not have been more polite, knowledgeable, and accommodating. When she told him we'd like to come look at the vehicle but couldn't get there within their hours of operation (we lived 57 miles away), he told her "no matter what the time, I'll keep the dealership open until you get here". NEVER has any dealer told us that. We came, we saw, we loved!!! Their inventory was beautifully maintained, great selection, and he even had the vehicle we were interested in pulled up front and running when we arrived. They have ALL of their prices displayed on the vehicles so there wasn't any back and forth delays. They have a service department that checks every vehicle out and makes whatever repairs are needed(we've visited 4 used car lots and none of them could say that) and it really made us feel better knowing that they run a Carfax on every vehicle. From the looks of the vehicles I saw, they really go out of their way to shine them up as well. They even had a finance office that did all of our DMV processing so we didn't have to take more time off of work (that's worth it's weight in gold alone). I normally don't take this much time to tell others about my buying experiences, but these guys really were exceptional in every way. They had children's books to GIVE to our kids teaching them good manners, playing well with others etc. What a concept.......making it about the customer instead of them!!!!! I can tell you one thing, we will definitely drive past all the other dealers to see them again.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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