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Wow, all we can say is WOW! From the first encounter, to the finalizing of the deal, Elkton Ford was awesome. See Lisa Gilman, as she is very knowledgeable,... and will not pressure you in any way. Todd and Linda in financing made the whole deal easy and seamless We got the exact car we were seeking for months to find, and they were honest, and did not pressure us at all. A first in or car buying experiences. Plus, they are personable, and seek to reduce any stress at all levels. And, they went beyond our expectations in making sure the car was perfect in every detail, and best our bank's interest rate! You cannot go wrong with dealing with Elkton Ford, and if they don't have the car of or dreams, they will find it!!!
I have been here years ago and liked the service, not anymore! I made an appointment early in the morning to have my vehicle looked at. After 6 hours of... not hearing anything I call and the receptionist says no one is available to talk so she took my info to have someone call. No one called. After the 7th hour passes I call back, same thing. I finally get a call back 30 minutes before closing only to find out they never even looked at the car. I had to take off work for this. I scheduled an appointment first thing in the morning, so they knew I was coming and they never looked at it? The worst part was the service tech who called me, his name is Bill, didn't care. Not even an apology. Whats the point of making an appointment if there is a possibility they wont look at the car anyway? Needless to say I will not be going back.
My son and I have each bought cars from Elkton Ford within the year. Both times the staff went above and beyond to ensure we were taken care of, and took... time to explain our options, at every step of the purchase. Each of us found just what we wanted on the first visit! We weren't pressured, but rather encouraged to check out both practical and fun cars. I found an amazing truck with the kind help of (fun) Jack Dempsey, Sales Consultant. Rob Saunders, (fantastic) Business Manager, was very professional and so helpful with financing - I can't gush enough about this friendly, thorough team! My daughter plans to shop for a car, next - guess where she wants to go? Thank you, Elkton Ford, for making my day!
I am 54 years old and have bought over 25 cars, trucks, vans and SUV's in my life. I have to say that Elkton Ford is by far the best dealership I have... ever dealt with. I was thrilled with the price I got for my truck and my wife's SUV that we bought on the same day in January. I have never been treated with so much respect and professionalism before and the team at Elkton Ford appreciated the value of my time and got us in and out quickly. However it did not stop there...when service was needed I cannot give enough accolades to the team there. We were in and out, if we needed a loaner it was provided in a timely manner and the repairs done on time and done right. The dealership including service is a first rate facility. Clean, comfortable and classy is how I would describe it. The GM Mark Hyman has put together a great dealership that I would urge anyone to stop in and give them a chance to earn your business. !00,000 miles later you will want to go back for your next purchase. On a scale of 1-10 I would give them an 11. Thanks Mark and the team at Elkton Ford!
Mike, thank you for writing this fantastic review and giving our dealership such a high star rating! We truly appreciate your business with us, and we...'re looking forward to your next visit. Thanks again!
Had ford explorer in for routine oil change and check up. Lug nuts weren't tightened first bad experience husband had to leave work to finish their job... and tighten them in a parking lot. Second experience changed oil didn't get a routine return sticker or report card . Then radiation system leaking had to be replaced asked specifically if everything was gone over was assumed twice mitt was. Surprise husband double checked and this time fan not plugged in. Three strikes love ford product s but there customer service and checking work is unacceptable. Salesman was wonderful then downhill.
Customer service is one of our top priorities so we are disappointed to hear we failed to provide you with the quality experience you deserve. We woul...d like the opportunity to try and regain your trust in our business and resolve this matter for you, if we still can. Please give us a call at (410) 398-3600 at your earliest convenience so we can work with you to make this better. We look forward to speaking with you soon. Take care.
Service made the time for me late one evening. 20 minutes to closing they checked codes and kept the vehicle, put me in a loaner and sent me on my way.... Next day had the truck back in time for State Tournament. Still don't know why the truck flashed the codes however truck is running great. By the way RSLL Senior Softball team is winning the tournament. One more game left to go. Thanks guys! Praising Jesus for all of you who helped get us on the road.
Tricia, your positive review means a lot to us and we?re happy we could help you! We hope to be of service to you again! Take care!
Great place to do business at . Friendly people and clean complex..
Rob, your positive review means a lot to us and we?re happy we could help you! Thanks again for your business! Take care!
Service is always the best at Elkton Ford. From the service writers to the technicians, you will not find any better folks to deal with.
Always have had excellent service experience at Elton Ford. We have delt with this location (with 3 name changes) for over 20 years! Thank you!
A always, an excellent job!! Your customer services are always very good. I will keep coming back to you for all of my auto servicing needs. Thanks.