Thank you. Your email has been sent to the dealer.

Reviews

Average Ratings

4.8
201 lifetime reviews.
  • Repair work

    I feel the work done was very pricey, but it was needed and they charged the amount I was quoted.


    Show Full Review

    I feel the work done was very pricey, but it was needed and they charged the amount I was quoted.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Unhappy Customer

    Our last visit they'd said the vehicle was ready and I'd dropped my husband off so he could drive it home. TWO HOURS LATER, he was still there wai...

    Dealer Response

    Thank you for bringing this unfortunate experience to our attention. We value our clients and your feedback so we would appreciate the opportunity...


    Show Full Review

    Our last visit they'd said the vehicle was ready and I'd dropped my husband off so he could drive it home. TWO HOURS LATER, he was still there waiting. They apologized and washed the truck for us, as part of their apology. We thought that was a fluke, and the guys are so nice, we made our next appointment with them, for an oil change and check engine light. Our appointment for our 2014 F150, was at 7:30am. When we didn't hear from them, WE called THEM at 4:30pm and they were just then checking the "check engine" light. They called us back a half an hour later saying they never found the cause of, telling us instead "light is off now, just let us know if it comes back on." Their service department was so good in the past, we go out of our way to go to them. What happened?! And my reviews (this is my third)are not being published, guess they're only publishing the good ones.

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for bringing this unfortunate experience to our attention. We value our clients and your feedback so we would appreciate the opportunity to discuss your situation to try and regain your confidence back in our dealership. Please give us a call at (410) 398-3600 and we will do our best to make this better. We hope to hear from you soon.


    Hide Full Review
  • Not impressed with service

    Our last visit was terrible but because we like the people there, we tried them again. Mistake! We bought a new 2014 F150. It was time for an oil ...

    Dealer Response

    Thank you for bringing this unfortunate experience to our attention. We value our clients and your feedback so we would appreciate the opportunity...


    Show Full Review

    Our last visit was terrible but because we like the people there, we tried them again. Mistake! We bought a new 2014 F150. It was time for an oil change and the check engine light had just come on so we made a 7:30am appointment. When WE called THEM at 4:30pm they were just then checking the "check engine" light. They called us back a half hour later and said they didn't find what the problem was, but the "light is off now, so just let us know if it comes back on." The fact they didn't even check the light until 4:30pm was the kicker. Our appointment was 7:30am & I'd told them we were waiting for the vehicle, so the least they could have done was call us.. But topping off them not calling us & them not looking at it until 4:30pm, is the fact they shrugged their shoulders and said they don't know why the light came on. It's a shame, they were a phenomenal service department a few years ago, what happened?!

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for bringing this unfortunate experience to our attention. We value our clients and your feedback so we would appreciate the opportunity to discuss your situation to try and regain your confidence back in our dealership. Please give us a call at (410) 398-3600 and we will do our best to make this better. We hope to hear from you soon.


    Hide Full Review
  • Easy purchase

    Accommodating and flexible in all ways. Made a quick deal for a very fair price.


    Show Full Review

    Accommodating and flexible in all ways. Made a quick deal for a very fair price.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Excellent service!

    I went to get my tires replaced and an alignment done. I bought my car from Elkton Ford and have always had it serviced there. I've never had a b...


    Show Full Review

    I went to get my tires replaced and an alignment done. I bought my car from Elkton Ford and have always had it serviced there. I've never had a bad experience. The customer service is excellent because the staff are very friendly and informative. I highly recommend anyone to Elkton Ford.

    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • jon Miller a great salesman

    I was in process of looking for a used F150 after being in a quite a few places I decided to go to Elkton Ford.Man what a great decision I made.I ...

    Dealer Response

    Michael, thank you for your kind words and congratulations on your new vehicle! We hope to be of service to you again! Take care!


    Show Full Review

    I was in process of looking for a used F150 after being in a quite a few places I decided to go to Elkton Ford.Man what a great decision I made.I pulled in and like most places salespeople want to jump in your face not at Elkton Ford. The salesman Jon Miller saw me looking at a few trucks well he decided to come over n talk to me and that's when I knew I was buying my F-150.There was a blueflame mmetallic truck sitting all by itself and he said oh that's for sale as well I thought it was already sold.Not. We went for a ride and he showed me all the goodies the F-150 XLT had, what a good guy he had me convinced and I bought it. Jon took me over to Robert in finance Dept and what a nice guy he his as well.Was in and out in about 2 hours.OH let me say it was closing time and Jon took the time and sold me the truck and I'm very happy. So if your looking for a new or used car or truck go to Elkton Ford they will find what your looking for. In my book 10 star. thank you again Mr. Jon Miller

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Michael, thank you for your kind words and congratulations on your new vehicle! We hope to be of service to you again! Take care!


    Hide Full Review
  • The service manager in solving my issue.

    I stopped in to have a new battery placed in my key. Service was prompt,, considering I just dropped by.

    Dealer Response

    Our Staff works hard to go the extra-mile for our valued guests, Mary! It is great to hear our Staff took such great care of you! We hope to see y...


    Show Full Review

    I stopped in to have a new battery placed in my key. Service was prompt,, considering I just dropped by.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Our Staff works hard to go the extra-mile for our valued guests, Mary! It is great to hear our Staff took such great care of you! We hope to see you here again!


    Hide Full Review
  • Elkton ford

    Great service and staff Owner marks awesome. I bought a roush stage 3 and they help me and take care of anything I need. Don't treat you like a c...


    Show Full Review

    Great service and staff Owner marks awesome. I bought a roush stage 3 and they help me and take care of anything I need. Don't treat you like a customer they treat you like a friend

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • New Truck

    I would like to tell Mrs Elaine thank you for all your help. She was very kind and professional and answer all my questions. I would recommend Elk...


    Show Full Review

    I would like to tell Mrs Elaine thank you for all your help. She was very kind and professional and answer all my questions. I would recommend Elkton Ford and Mrs. Elaine to friends and Family.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Very Satisfied Returning Customer!!

    This dealership was top notch! From the very first interaction with Elkton Ford, where Shawn went above and beyond to make me feel comfortable and...


    Show Full Review

    This dealership was top notch! From the very first interaction with Elkton Ford, where Shawn went above and beyond to make me feel comfortable and answered any question I threw his way. He gave me suggestions and his advice, but was in no way pushy what-so-ever. We purchased our first two vehicles at Ramsey Ford in Rising Sun Maryland. Being very satisfied with our experience in the past, we wanted to stay with the same owner, since he is very loyal to his customers. I would recommend J-J to anyone who is looking for a new or used vehicle vehicle. He was very informative, patient and extremely helpful, as I was very indecisive as to what kind of vehicle I was in search of. I finally decided on a used Explorer that they brought over from the Ramsey Ford in Rising Sun and the process was absolutely painless. This was several days after my first visit, but they were so quick and professional. I felt like family by the end of the whole process! Rob in finance was nothing short of amazing! He went out of his way to guarantee us the best interest rate, bank, and payment that fit our needs. Also an added bonus, he dealt with "attitude" with a witty joke to make sure that I was always smiling. Rob and the Elkton Ford family took care of every worry or question I had during the entire experience. We ended up with amazing coverage on our used vehicle, upgraded our floor mats, and recieved our "trophy" for being loyal customers (Elkton Ford Stuffed Animal). Over the few days that we were in and out of Elkton Ford everyone recognized our faces and greeted us as if we were part of the family. We will definitely, without a doubt be purchasing our next vehicle through them again. It feels so good to make a purchase from somewhere and actually truly feel valued. Thank you Elkton Ford! Mr. & Mrs. Thomas

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review