Prime Ford Auburn

3.9 out of 5 3.9

Reviews

3.9 out of 5 3.9
31 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    September 29, 2020

    I have bought/leased my last 5 or 6 vehicles from Prime Motor Group. This time I bought a Ford F150 From Prime Ford, my first experience with this specific... dealership. The experience was great and consistent with all other Prime dealerships -- great service and the best price out there, which even included shipping it to Illinois for me.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you for being part of the Prime Motor Group family! We are truly grateful for your repeat business and are happy to hear that your first experie...nce working with our Prime Ford team was five-star worthy. It's also wonderful that you got the best deal around on your Ford F-150. Congratulations and safe driving!

  • 5.0 out of 5
    September 14, 2020

    Excellent buying experience . Prime was completley honest in are dealings. Price was right, I felt that they were trying to give me a great deal. Very... satisfied. Thanks Shawn and Shamus.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Hi Steve, we are proud to have your business at Prime Ford Auburn and we thank you for leaving this review. It is great to hear that Shawn and Shamus ...helped you find the best option as customer satisfaction is our goal. Congrats on the new vehicle and drive safely!

  • 5.0 out of 5
    September 1, 2020

    Gene did a great job helping get what I needed and was easy to deal with! Got the car at the price I needed to be at

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Francis, thank you for the review! Gene is an excellent member of our team at Prime Ford Auburn, and we will certainly let him know that you appreciat...e his help. Enjoy your newly purchased vehicle!

  • 1.0 out of 5
    August 27, 2020

    I brought my car in for an oil change using dealer issued coupons for a "free oil change." The next day my check engine light was on. I brought it to O'Reilly... for a free diagnostic, they said the code could simply be a hose not being plugged in or something more serious with exhaust and engine ventilation.I called Prime wondering if maybe the tech doing the oil change forgot to reattach a hose or filter? The woman in service said I would need to book an appointment. Unfortunately they were booking a week plus out. My car still had the 80,000/8yr warranty so I brought it to GMC dealership in case it was actually something wrong it would be covered. Well it turns out, my "free oil change " at Prime cost me 150 dollars at the GMC dealership for them to tell me that a hose was left unplugged, most likely after my recent oil change. While I am grateful it was nothing serious, I am disappointed in Primes service department AND their customer service. I left three messages for David Foy and got no response and I spoke with an online chat and gave my email and phone again...still no response.

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    Does not recommend this dealer
    Came in for service or repair
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    Prime Ford ??? Auburn

    We strive to provide thorough service to ensure guests are confident in our work so it was concerning to see your feedback. I sincerely apologize for ...your frustrations. I understand that you have been trying to reach us to discuss your experience and I'd be happy to speak with you, however, I won't be able to find your contact information without a full name. Would you please give me a call at your convenience? Thank you, Michael Nicoletti - General Manager - 774-450-1541.

  • 5.0 out of 5
    July 7, 2020

    I left a not so nice review of Prime Ford.They called me right back and Pete Mathieu couldn't have been more helpful.He wasnt aware of the issues I was... having because it was all cosmetic.He told me to bring the car back at my earliest convienence and they would solve the issues with my car.So instead of 2 stars I will give them 5 stars.Thank you Pete for being so professional .Prime Ford Auburn now has my thumbs up!!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Catherine, thank you for giving us the opportunity to make this right. We are glad Pete took good care of you here at Prime Ford Auburn. We will certa...inly let him know that you appreciate his help!

  • 5.0 out of 5
    June 18, 2020

    I contacted this dealer among others and they were extremely responsive. I was in the business myself so i I did the numbers i wanted and they were willing... to make the deal . I was given all the numbers down to the penny assuming all was well with my trade. I arrived at the dealer and everything was ready and the numbers were exactly as promised . I live in NY and drove out there because of the way i was treated and given the past and current pandemic, i would say they did an awesome job of facilitating the sale . I would recommend giving them a shot if you are on the market for a ford.

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    Does recommend this dealer
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    Prime Ford ??? Auburn

    Thank you for choosing to shop at Prime Ford Auburn. Our team is grateful to have earned your support and it makes us happy to hear that your drive to... us was worthwhile! We wish you safe travels and if you ever find yourself in the area, please come pay us a visit. Enjoy your vehicle!

  • 5.0 out of 5
    June 18, 2020

    My new truck buying experience with Prime Ford of Auburn was good. I did the research beforehand and knew what I was looking for. I found an F150 with... the options I wanted at Prime Ford. I called Prime Ford on a Saturday and couldn’t get a hold of a salesperson, just left my number. Andrew (Andy), salesmen at Prime contacted me with in hour. I made an appointment to take the truck for a spin. ... After the test drive I sat down with Andy and talked. He told what he wanted he wanted for the truck. I told Andy what I was offering. This didn’t take long. We made a deal which was good (for me). The finance guy then came to talk to me. He gave me in the range I asked for. So a long story short. Andy and Prime Ford were good to me. When I picked up the truck it was super clean, super shiny with a full tank of gas. (I guess that’s what expected, but it is still nice see) Good here is good for 5 stars. PAP

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you for taking the time to review Prime Ford Auburn. We're so glad to hear that Andy worked hard to get you into the perfect Ford F-150. It's be...en a pleasure to do business with you and we hope you are enjoying your truck!

  • 5.0 out of 5
    June 9, 2020

    The Ford 150 service was good and Safe during this time of health concerns.Thanks for the friendly service and taking the time/ care keeping costumers... at ease !

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Hi Richard - We are very glad to hear that you felt comfortable during your recent service visit. Thank you for trusting us with your Ford F-150!

  • 1.0 out of 5
    April 29, 2020

    We have tried to use Prime Ford service department on multiple occasions with our company fleet and they are by far the worst company I have ever dealt... with. They are not responsive at all! When I talked to the shop, they have no clue whats going on. I gave multiple service clerks information yet the information never makes it to the correct person. If I call and leave a message, I never get called back. I updated the contact information more than once with a clerk and it was never updated in the system. The only way we knew the vehicle was complete was when they called the number in the system who was retired. I have given guidelines to our entire work group to never take another fleet vehicle there ever again.

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    It's difficult to receive this feedback as we take pride in our customer service. I'm so sorry for the issues you've experienced, but I can assure you... that I will address them with my team. If there is anything that I can do to earn back your business, please consider giving me a call. Thank you, Chris Aliberti - General Manager - 774-450-1542

  • 1.0 out of 5
    April 20, 2020

    Michelle does not answer questions, hang up on you and has attitude every time you call her. I have had several bad interactions with her. last year I... called and got her but asked for parts. She put me on hold for 45 minutes. Came back on the line and didn't even remember what i wanted. I think its time the service department invested in finding someone who cares and has a memory.

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    Does not recommend this dealer
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    Prime Ford ??? Auburn

    Hi Phil, it's hard to see this feedback and I'm very sorry for any frustrating experiences you have had with us. We will be sure to address this feedb...ack and if you would like to discuss any additional concerns, please don't hesitate to call me. Thank you, Chris Aliberti - General Manager - 774-450-1542

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