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(284 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Gabriel/Jordan Buick GMC from DealerRater.

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not happy

I have never had a problem before, but this time I was not satisfied at all. when I bought my vehicle, mike my salesman told me when I brought it back, it would be detailed because it was dirty inside and out when I bought it and took it home. I ask for an oil change, tire rotation and for the vehicle to be detailed. all was completed except the detail. it didn't even get a good wash job on the outside and the inside had hardly been touched. so, haley ask johnny to clean it up a little better and he did touch it up some, but still not clean at all. I have been trading with Gabriel serveral years now and this is the first problem I have ever had. I would still recommend the service center because all but this time everything has been top notch but I am still not satisfied. it should have been cleaned up well the way I was promised it would be.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Nancy, Haley will be in touch with shortly. We certainly regret your experience and appreciate your candor. I job is always to ensure a phenomenal visit. We will learn from this and become a better dealer. Thanks for your continued support and business. Kind Regards and Happy New Years, Tim Capps Dealer

Car buying experience

Everyone together made my car buying experience go as smoothly as possible! I will definitely recommend this dealership to friends and family. Chuck Pinson will take care of you from the start!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

SD, thanks for everthing! We surely appreciate you and your lovely family! ~ Tim C

Continued Outstanding Service

Dropped my vehicle off an hour late for my appointment. Staff were still prepared to accommodate. Offered me a ride back to my office and, when I picked up later that afternoon, had washed the truck and vacuumed the inside along with the requested oil change/tire rotation. This service team continues to perform above and beyond.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

As always, thanks Al! Merry Christmas! ~ Tim C

Very courteous

Paula was very nice and did not hesitate to apply discount coupon to help with cost. Only complaint would be inside door handles were left dirty from service tech. In the future would appreciate cleaning the black oil/grease off door handles grip.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Martemar, thank you for your kind words and please run your vehicle back by so we can clean your door handles. Our sincere apologies! ~ Tim C

Great Dealership!!!!!

I called Paula to make a appointment for the first service on my new truck. She told me to bring it on in. When I dropped it off I told Her that I needed it by 4:00. I received a call before noon that my truck was ready. When I picked it up everything was finished to my satisfaction and I also received a bonus car wash!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We truly appreciate you and your kind words! Merry Christmas! ~ Tim C

Perfect car buying experience

Very respectful of my time, which is the most valuable thing to me. Thank you. We will reach out to this dealership for any future vehicle needs.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much! We do our best to accommodate your schedule. We know your time is important! Thanks for choosing Gabriel/Jordan and Chuck Pinson! Merry Christmas! ~ Tim C

Superior service!!

Dealt with Chris when I dropped off my vehicle He is always nice and extremely knowledgeable about my vehicle. I received an oil change, vacuum and wash all in just 30 minutes!!! Their awesome!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the kind words! ~ Tim C

Great service!

Dropped my Tahoe off for an oil change and tire rotation. It was quickly serviced and delivered clean. Great, friendly service each and every time! Thanks!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you so much! We are proud to be your dealer! Merry Christmas! ~ Tim C

Vehicle service

I made an appointment with Chris to service my wife's vehicle. The job was done in a timely manner and to our satisfaction. Good people in the service department.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We are glad all went well! Thank you for the kind words. ~ Tim C

Great People

Easiest and best experience I have had buying a vehicle in a long time. Got the truck I wanted at a good price in a few hours time.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thanks for the wonderful story! We are super stoked about your experience! Enjoy your truck and have a Merry Christmas! ~ TC