Gettel Mitsubishi of Charlotte County

Reviews

2.7 out of 5 2.7
3 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 1.0 out of 5
    August 23, 2018

    Purchased a brand new 2018 Outlander Sport SE. Because the buying process took so long and my wife who was working as a nurse at the time had a shift... she had to make, we finally got all the paperwork signed and drove off in the car. The next day we discovered a small dent in the ROOFLINE on the drivers side. Called the dealer and spoke to Santino, he "promised" to have their "dent guy" fix it, but this "dent guy" did not work every day, so he would have to get back to me to set-up a date/time. Never heard back from Santino, and when I called he said he had spoke with all of his staff and no one remembered seeing this small dent. It is almost impossible to see unless the light hits it just right, but IT IS THERE, and we did not cause the dent. Gettel Mitsubishi has refused to own up to this ridiculously small issue and I'm sure they just hope we will "go away". I would strongly recommend that potential buyers of any vehicle stay away from the Gettel family of dealerships. If they refuse to honor and fix something this minute, just imagine the lack of service you will get if you have a major issue!

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    Customer Service
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    Quality of Repair
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    Overall Facilities
    2.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Kevin, We thank you for your business and taking the time to review us. Your comments will be shared with our executive management team.

  • 5.0 out of 5
    November 16, 2017

    Honored their guarantee for my car. Replaced the front brakes with premium rotors and pads for free. Made sure they completed the job in about 1 hour.

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    Customer Service
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    Quality of Repair
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    Overall Facilities
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    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Andy, thank you for your business and taking the time to review us. We appreciate your kind words regarding your experience.

  • 2.0 out of 5
    April 12, 2017

    High pressure and very rude sales mgr and not enough given on trade in vehicle but the salesman was decent

    1.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    3.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Thank you for the opportunity to do business together. We are disappointed to hear about your experience. We will share your comments with our manag...ement team as a training tool.