INFINITI of Lynnwood

Congratulations to you! Thank you so much for your kind words and wonderful feedback! We are thrilled to hear that you had an amazing experience purchasing your first QX60! Buckle up, with INFINITI, the road ahead is not just endless, it's infinitely luxurious! Enjoy your new vehicle, and we look forward to seeing you on your next visit! If you have any questions or concerns please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

Thank you for your feedback. We appreciate you taking the time to share your experience with us. We understand your concerns about the tires and the condition of the vehicle upon delivery. We take all customer feedback seriously and will use it to improve our processes. Regarding the tires, it is important to note that tire wear is influenced by various factors, including driving habits, road conditions, and tire pressure. While tire age can be a factor, it is usually not the determinant of tire safety. The tread depth of the rear tires at the time of sale was 6/32, which is generally considered acceptable. We also understand your disappointment with the condition of the vehicle upon delivery. We strive to ensure that all of our vehicles are delivered in a clean and presentable condition. We will investigate this matter further and take steps to prevent similar issues from occurring in the future. We would also like to have the opportunity to discuss this further and gather more details, our management team will be getting in touch with you to learn more about your experience. Thank you again for taking the time to leave us this honest feedback, we will use it to grow and improve. If you have any questions or concerns please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

Thank you so much for taking the time to give us this wonderful, 5-star review! We're absolutely thrilled that Joel and the team were able to make your service visit so quick and efficient. Thank you again for your kind words, and for choosing us! We look forward to welcoming you back on your next visit. If you have any questions or concerns please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

Thank you so much for your kind words Steven and Corinne! We're thrilled to hear that Joel and our team provided you with such an excellent service. We value your feedback and will continue to strive for the best possible customer experience! We look forward to seeing you on your next visit. If you have any questions or concerns please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

Thank you so much for taking the time to leave us this feedback and 5-star review! We are so pleased to hear that Rey was able to assist with your concerns and that you found the customer service to be good. We value you, your business, and look very forward to seeing you on your next visit! If you have any questions or concerns please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

Thank you so much for your kind words and 5-star review! We're delighted to hear that you had an amazing experience working with Javier. We appreciate you taking the time to highlight his efficiency, respectful demeanor, and the overall positive experience. We value you, your business, and look very forward to welcoming you back on your next visit! If you have any questions or concerns please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

We are truly sorry to hear about the issues you encountered with your recent purchase. We take customer satisfaction seriously and we thank you for bringing this to our attention. If you haven't already, please reach out to us at your earliest convenience so we can discuss this further and find a resolution, please reach out to our sales management team at (425) 409-6274. We look forward to chatting soon. If you have any questions or concerns please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

Hi Manuela, thank you so much for your wonderful review! We're thrilled to hear that you had a positive experience with Joel. He's a valued member of our team and we're glad his assistance was so helpful to you. We value you, your business and look forward to seeing you on your next visit! If you have any questions or concerns please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

We appreciate you taking the time to share your experience. We apologize for any inconvenience caused by the complimentary multi-point inspection. We do this as a courtesy on every vehicle for safety purposes, to identify any potential leaks or unusual findings, as well as capturing any maintenance items that need servicing. We understand that this was unexpected, and we want to assure you we take customer consent very seriously. We'll investigate the matter further and take steps to prevent similar issues in the future. At your convenience, please feel free to contact the service manager to discuss this further. I will put his contact information below. If you have any questions or concerns please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com Travis Nakagaki Parts and Service Manager Infiniti of Lynnwood 425-563-6600

We're delighted to hear that Marlaina and the service team went above and beyond for you Shelley! We're so happy to know we were able to help make accommodations for a Lyft so you could do some shopping while your car was being serviced. We're especially happy to hear that your car is running like a dream now! We value you, and your business and look very forward to welcoming you back on your next service. If you have any questions or concerns please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com