INFINITI of Lynnwood

When you come in for a simple oil change, they make you wait around for an hour and half which is pathetic when you’re the only customer there. Don’t... get your car serviced here because you will waste your whole day! Good luck!

BEWARE! They list very cheap price online to attract people coming in, then add a lot of MANDATORY additional fees: $2000 of "accessories" - insurance... for the windshield, glasses..... $1500 of "etCh" in case the car got stolen. After all these additions (that I have never seen at other dealer shops), then added the sales tax, licensing fee and other admin fees. This is a very shady and dishonest advertising strategy. Be careful if you decide to go there, check the details of the total price they give you.

PHENOMENAL service. I called to get a service, since it was the closest dealership to me. Lucas helped me, and was BEYOND 5 star!! He got me in a loaner,... helped me transfer everything, made sure I knew how to use the vehicle, emailed me frequently with updates and didn't pressure me in to services I didn't want. He was beyond personable, friendly and professional. He knew I was in a hurry, when I was coming to pick my car up. He had the payment processed, paperwork waiting, and my car was out being warmed up. He helped me transfer everything over, sent me on my way, and even sent me an encouraging follow-up email. When I discovered I had left my garage and gate openers on the visor, he mailed them to me, promptly. They go ABOVE and beyond. I will be taking my JX35 there, for the rest of my ownership. I also spoke with their sales manager. Low-pressure, super nice, and fun to deal with. Over-all, great experience.

Everyone was very friendly and made the whole process easy. I bought a 6k car at a dealership that sells 60k cars and dont think I was treated any less... valuable as a customer.

No answers to my inquires about a car. Went to see vehicle and was told it was not there anymore and that I could not drive it. Bought a car somewhere... else.

I reached out to the Internet sales department through 3 different ways over a week. I inquired about a used vehicle that was advertised and never received... any response after REPEATED attempts using several methods. The dealership is completely and utterly unresponsive. How can a person deal with them when they respond

The car we went to see was sold months ago. The lot had all the cars packed in so tight it was hard to walk between them to see the prices. Several had... scratches on them from most likely that reason. It also took us a while to find someone to ask a question about the car.

Great experience. Talked with the salesman earlier to make sure the car was still available. When I got there the car was available for a test drive. He... was knowledgeable about the car. Best buy of my life.

I'm a new Infiniti owner and when they say you're a part of the club, they mean it. I've been in twice; once for a routine check-up and once for a CV boot... problem. They were quick to acknowledge and repair and problems and had open availability to suit my needs. The courtesy vehicle was top notch and not a problem or complaint to be found. They even gave me a coupon for 10% off and I didn't even have to ask! Whatta team. I look forward to future visits for continued A+ service.

Due to my past experience with car dealerships, I am a very reluctant customer to any of them. My trip to Kuni in Lynnwood, Seattle, changed my views.... These guys had a car that had everything that I wanted, a 2011 BMW Z4, the welcome was totally outstanding the whole time I was there I was treated like there's no one else but me!....my Z4 had a small problem, they took my car away and gave me a demo right away no question besides the usual insurance form to fill. Since I was going out of the country on my vacation, they offered me a ride to and from the SeaTac airport....now you can't beat that, can you? I truly thank Shane the sales manager and his counter part Diana, for looking after my needs during the busiest time of the year Xmas 2014...my sales person was totally awesome, he explained how my ride works, I mean almost everything, I just enjoyed listening to him talk and explain! Once again, thanks to you all for making my buying experience a fun one!......your coffee too was good! keep up the good job!!