INFINITI of Lynnwood

Hi Jennifer, Thank you so much for your kind words and for being a valued customer! We’re thrilled to hear that every experience with INFINITI has been smooth and enjoyable. Our team truly appreciates your continued trust and loyalty — it means a lot to us. If you have any questions or concerns, please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Warm regards, Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

Thank you so much for sharing your experience! We’re thrilled to hear that you found the process straightforward and appreciated our clear communication. Providing a transparent and pressure-free experience is always our goal, and it’s wonderful to know we met your expectations. If you have any questions or concerns, please do not hesitate to reach out to me directly. We’re committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

Thank you so much for the 5-star review! We truly appreciate your loyalty and are thrilled to hear that you consistently choose us for both customer service and vehicle care. It means a lot to know you trust us with your INFINITI and that our team continues to meet your expectations. If you have any questions or concerns, please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

Thank you so much for your kind words! We're delighted to hear that you had a great experience with Joel and that he made you feel welcomed and well taken care of. It's great to know the appointment was efficient, and that Joel was able to assist with your warranty and getting you set up with INFINITI USA. We’re always here to help, and we look forward to seeing you again for your future warranty work and updates. If you have any questions or concerns, please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

Dear Harold, Thank you for your feedback. We understand your frustration and genuinely want to help resolve the concerns you’re experiencing. Please know that our management team has made several attempts to reach you, but we have not yet received a response. We’re still here and ready to assist however we can. Additionally, I’d like to kindly clarify that Erica Lin, who is mentioned in the review, is not based at INFINITI of Lynnwood and has never had any interaction with you. She is part of our Bellevue team and wasn’t involved in the sale or service of your vehicle. We’d appreciate the opportunity to speak with you directly and work toward a resolution. Please feel free to reach out at your earliest convenience. Sales Management Team INFINITI of Lynnwood (425) 409-6274

I left a message and look forward to resolving this, I appreciate the patience and interest in settling things

Thank you so much for the kind words and 5-star review! We're thrilled to hear that you had such a positive experience with Rodger. His friendly, attentive approach truly reflects the level of service we strive to provide every day. We’ll be sure to pass along your compliments to him — feedback like yours means a lot to our team! If you have any questions or need anything in the future, please don’t hesitate to reach out. Warm regards, Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

Thank you so much for the fantastic 5-star review Josh! We're thrilled to hear that our team was able to find the exact vehicle you were looking for and make the entire process smooth and efficient. It’s always our goal to provide a seamless and satisfying experience from start to finish, and we’re glad we delivered that for you. If you have any questions or concerns, please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Warm regards, Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

Thank you for sharing your experience and welcome to the Lynnwood area! We're glad to hear that Roger provided polite, professional service and was able to clearly answer your questions during your visit. We appreciate your trust in us to handle the immediate work and completely understand your plan to follow up with your service department in California. If you have any questions or concerns, please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Warm regards, Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

Thank you for your thoughtful review Chris! We're so glad to hear you had a great experience and appreciated the clean, professional environment at our dealership. That’s exactly the standard we strive to maintain every day. If you ever need anything or have questions down the road, please don’t hesitate to reach out. We’re always here to help and committed to providing the best possible service. Warm regards, Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

Thank you so much for your 5-star review! We truly appreciate you taking the time to share your experience. We're glad to hear that our team was able to provide courteous and prompt responses to all your questions and concerns. Your satisfaction is very important to us, and it's great to know we met your expectations. If you have any questions or concerns, please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Warm regards, Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com