Gerald Kia of North Aurora

Reviews

4.9 out of 5 4.9
1078 lifetime reviews. Includes reviews of Gerald Kia of North Aurora from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    October 12, 2018

    Like always... I liked everything... EVERYONE is so kind and professional. You NEVER have to wait when you pull into the service area.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Renee, we appreciate your kind words. Thank you for continually choosing Gerald Kia of North Aurora for your vehicle needs. Sincerely, John Kainz - S...ervice Manager - Jkainz@geraldauto.com

  • 5.0 out of 5
    October 10, 2018

    Great service today had a problem and the staff took care of it. What a great group of folks!!!!!!!!!!!!!!!!!!! I will be back to buy our need car. Thanks

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    James, thank you for the feedback. I am extremely pleased that our team was able to fix the problem in an efficient and professional manner. We look f...orward to your continued business! Sincerely, John Kainz - Service Manager - Jkainz@geraldauto.com

  • March 20, 2017

    The salesman was knowledgeable, personable, and pleasant. He took the time to help me understand the features on the car I bought. Very helpful.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    It was a pleasure to read about your car buying experience with us, Jane. Congratulations on your purchase! It's delightful to know that our staff was... helpful during your purchase. We look forward to seeing you again in the future! Sincerely, Matt Gerald - mgerald@geraldauto.com

  • 5.0 out of 5
    October 9, 2018

    My service representative was very professional, clearly explained the reason why repairs were necessary and ensured that I was updated throughout the... day.

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    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Tom, thanks for your awesome review. We take pride in our customer service and always make sure our customers know everything that is going on! Please... let us know if there's anything else we can do for you. Sincerely, John Kainz - Service Manager - Jkainz@geraldauto.com

  • 5.0 out of 5
    October 5, 2018

    Very friendly team and great service. Would definitely recommend to friends and family. They go above and beyond to keep customers happy

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    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Jose, thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don&apo...s;t hesitate to contact me or visit us if you need anything else. Sincerely, John Kainz - Service Manager - Jkainz@geraldauto.com

  • 5.0 out of 5
    October 3, 2018

    Always friendly service, plus every 5th oil change is free. The waiting area is always clean and comfortable, plus it's well stocked with drinks and... snacks.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Kaye, we are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those effor...ts and for leaving such an awesome review! Sincerely, John Kainz - Service Manager - Jkainz@geraldauto.com

  • 5.0 out of 5
    October 1, 2018

    I began my search for a vehicle about 3 months before my purchase. Once I landed on the Niro, I contacted several dealerships through a 3rd party website... and (as you could imagine) received several calls from dealerships in my area. Ben was the only one that left a very personable message detailing what he loves about the car and invited me in for a visit. I did all my bidding via email and phone but nothing came close to the service, personality and price I received from Ben and Gerald Kia. Not only was Ben able to get me In the car I wanted, they stepped it up further by getting me a 2019 when I was asking for a 2018. From the moment I walked in to the moment I left, I felt Comfortable and appreciated; these guys are pros through and through. They are focused on your happiness and not necessarily the bottom line. If your looking for a Car of any kind, I highly recommend Ben at Gerald!

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  • 5.0 out of 5
    October 1, 2018

    Fast, honest, polite - lounge was great and let me work as if I was at home while I waited

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    Came in for service or repair
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    Dealer Response

    Terry, thank you for leaving the kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their... visit at our dealership. Sincerely, John Kainz - Service Manager - Jkainz@geraldauto.com

  • 5.0 out of 5
    September 29, 2018

    Friendly and personable customer service, everything done in a timely manner, facility is clean, always make sure that there customers are taken care of... no matter what the situation is. There member service is number one

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Chad, thank you for your wonderful feedback. At Gerald Kia of North Aurora, we always strive to meet the needs of our customers no matter the situatio...n. Feel free to let us know if you have any concerns about your vehicle. Sincerely, John Kainz - Service Manager - Jkainz@geraldauto.com

  • 5.0 out of 5
    September 28, 2018

    Quick and professional as always. Very informative and caring about the costumer. I always enjoy my time there. Coffee, water, and snacks are a plus

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    Came in for service or repair
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    Dealer Response

    Hi Michael and thanks for the positive feedback. We are driven to offer great customer care and we strive to provide the best service experience. Than...k you again and we hope to see you again soon! Sincerely, John Kainz - Service Manager - Jkainz@geraldauto.com

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