Gerald Kia of North Aurora

Reviews

4.9 out of 5 4.9
1121 lifetime reviews. Includes reviews of Gerald Kia of North Aurora from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    December 9, 2018

    They we're extremely helpful in working with me to get the numbers were I felt comfortable and they explained everything in a way I understood.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    December 9, 2018

    Friendly and helpful. Work on vehicle was to take longer than expected. Service immediately offered courtesy car. Vehicle records were readily retrievable....

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    Came in for service or repair
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  • March 20, 2017

    The salesman was knowledgeable, personable, and pleasant. He took the time to help me understand the features on the car I bought. Very helpful.

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    Shopped for a used car
    Did make a purchase
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    Dealer Response

    It was a pleasure to read about your car buying experience with us, Jane. Congratulations on your purchase! It's delightful to know that our staff was... helpful during your purchase. We look forward to seeing you again in the future! Sincerely, Matt Gerald - mgerald@geraldauto.com

  • 5.0 out of 5
    December 8, 2018

    Did not have an appointment I was suppose to come in next week but found myself in the area with time to kill Took me in and was out quickly anyway Also... found I needed brakes during their usual systems analysis Good people, great service, and this time with a discount coupon

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    Came in for service or repair
    Did not make a purchase
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  • 5.0 out of 5
    December 6, 2018

    Timely service and info provided by service reps. Also provided was great assistance purchasing accessories for our 2018 Stinger GT.

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    Came in for service or repair
    Did not make a purchase
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  • 5.0 out of 5
    December 5, 2018

    There was a miscommunication with my appointment and they were able to perform service on my car at a reasonable time anyway.

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    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you for the feedback, Robert! Our top priority is exceptional customer care and we are proud that this was offered to you during your recent vis...it. Sincerely, Anthony Triner, General Manager, atriner@geraldauto.com, 630-456-0505

  • 5.0 out of 5
    December 2, 2018

    Just purchased a 2019 KIA Sportage from Matt Gerald’s team - our second KIA in a row. Forever loyal due to integrity, exceptional customer experience... and service. There are several KIA dealers that are closer within minutes but I choose to drive over an hour to be treated like a friend for purchase and service. Thank you Matt, Ed, Jim, John, and Christine!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Your compliments and kind words mean so much to us and our team, Marc! We love hearing from satisfied customers, as we work incredibly hard each and e...very day to ensure that they're given the fantastic customer service we know they deserve. Thank you for your business and for coming into see us. We hope that we can have the opportunity to work with you again soon. Sincerely, Matt Gerald - mgerald@geraldauto.com

  • 5.0 out of 5
    December 1, 2018

    Everyone did exceptionally good job, James Vanacora, really great guy. Everyone answers all questions, cheerfully and seems to enjoy working at Gerald... Kia. Jim on his own initiative had my old car cleaned so I had a nice clean car to sell the next day. Service aboe and beyond thank you. Jay my initial contact is also an enthusiastic employee.

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    Shopped for a new car
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    Dealer Response

    Thank you so much for this lovely review! We feel so grateful that you chose to come to our dealership. It's wonderful to hear James and our team... were helpful during your visit and that you love your new car. If you have any questions, please don't hesitate to reach out to us again. Sincerely, Matt Gerald - mgerald@geraldauto.com

  • 5.0 out of 5
    December 1, 2018

    Met my needs quickly and efficiently, with a smile on their face. I came in without an appointment and my car was fixed within mere hours

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    We can't thank you enough for writing this awesome review for our dealership! It was a pleasure to help you, and we look forward to doing so agai...n. Sincerely, John Kainz - Service Manager - Jkainz@geraldauto.com

  • 5.0 out of 5
    November 28, 2018

    Good customer service They gave me a chocolate kiss as a christmas present lol Although their Niro inventory was limited I left with the car i wanted!

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    Came in for service or repair
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    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our... goals. Let us know if we can assist you again! Sincerely, Matt Gerald - mgerald@geraldauto.com

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Gerald Kia of North Aurora

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