Gerald Kia of North Aurora

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Reviews

Average Ratings

4.9
602 lifetime reviews. Includes reviews of Gerald Kia of North Aurora from DealerRater.com
  • Buying a car from Gerald KIA

    The salesman was knowledgeable, personable, and pleasant. He took the time to help me understand the features on the car I bought. Very helpful.

    Dealer Response

    It was a pleasure to read about your car buying experience with us, Jane. Congratulations on your purchase! It's delightful to know that our staff...


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    The salesman was knowledgeable, personable, and pleasant. He took the time to help me understand the features on the car I bought. Very helpful.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    It was a pleasure to read about your car buying experience with us, Jane. Congratulations on your purchase! It's delightful to know that our staff was helpful during your purchase. We look forward to seeing you again in the future! Sincerely, Matt Gerald - mgerald@geraldauto.com


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  • First time KIA satisfied customer

    For the most part, not a lot of pressure. Our salesman, Ben Jenkins was vary thorough it going over the benefits and features of the various cars...


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    For the most part, not a lot of pressure. Our salesman, Ben Jenkins was vary thorough it going over the benefits and features of the various cars that we test drove. Initially, we are impressed with the KIA product and are confident that our ownership will leave us very satisfied.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Great buying experience at Gerald Kia

    The Salesman, Ben Jenkins, knew the product well and did a great job of showing all the features of the Vehicle. Everyone we dealt with, Managers ...


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    The Salesman, Ben Jenkins, knew the product well and did a great job of showing all the features of the Vehicle. Everyone we dealt with, Managers , Finance Reps were courteous and earnest about making a deal happen that was to everyone's satisfaction.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Quick process

    Fabian was upfront about everything and throughout the entire process and was very professional. The facility was very clean and the whole process...


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    Fabian was upfront about everything and throughout the entire process and was very professional. The facility was very clean and the whole process was quicker than expected

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Thanks Dan!

    Dan was amazing. The opposite of the negative car salesman stereo type. He was honest and straightforward. Any time I had even the most minor q...


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    Dan was amazing. The opposite of the negative car salesman stereo type. He was honest and straightforward. Any time I had even the most minor question/concern he immediately walked me to the car so we could get the accurate and specific answer. He insisted on washing the car again for me since it just rained. He drove the car back for me (1 hour trip). Really above and beyond.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Excellent customer service

    I always receive friendly and efficient customer service every time I have an appointment. They make you feel recognized, welcomed and valued on...

    Dealer Response

    Jeffrey, thank you for sharing your experience with us! We are happy to help and are very pleased that you receive great customer service for ever...


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    I always receive friendly and efficient customer service every time I have an appointment. They make you feel recognized, welcomed and valued on every visit.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Jeffrey, thank you for sharing your experience with us! We are happy to help and are very pleased that you receive great customer service for every visit. We look forward to helping you again. Sincerely, John Kainz Service Manager Jkainz@geraldauto.com


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  • Great buying experience

    The atmosphere, the selection of cars, the price, and the sales approach. All made the experience quite simple and enjoyable.

    Dealer Response

    Hello David and thank you for the kind words! We couldn't be happier that you enjoyed your experience here at our dealership and that we were able...


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    The atmosphere, the selection of cars, the price, and the sales approach. All made the experience quite simple and enjoyable.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello David and thank you for the kind words! We couldn't be happier that you enjoyed your experience here at our dealership and that we were able to provide you with such exceptional service! Thank you again and congratulations on your purchase. Sincerely, Matt Gerald - mgerald@geraldauto.com


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  • Service Appointment

    Scheduled appointment, received email confirmation, and the appointment went as planned without any surprises. Very clean lounge with complimentar...

    Dealer Response

    Thanks for giving us the opportunity to service your vehicle, Garrett. I am happy to hear that everything went well for you. Please feel free to c...


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    Scheduled appointment, received email confirmation, and the appointment went as planned without any surprises. Very clean lounge with complimentary Starbucks coffee.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thanks for giving us the opportunity to service your vehicle, Garrett. I am happy to hear that everything went well for you. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, John Kainz Service Manager Jkainz@geraldauto.com


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  • Retired

    The best car shopping experience I ever had.. If I had more money I would have bought a second car. I highly recommend this dealer.

    Dealer Response

    Congratulations on your new car! It's quite an accomplishment to hear that we provided you with the best car buying experience ever! Thank you so ...


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    The best car shopping experience I ever had.. If I had more money I would have bought a second car. I highly recommend this dealer.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Congratulations on your new car! It's quite an accomplishment to hear that we provided you with the best car buying experience ever! Thank you so much. If you have any further needs, do not hesitate to come back to see us. Sincerely, Matt Gerald - mgerald@geraldauto.com


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  • Needed a new car

    Had a good experience with Gerald Kia. Did not receive a lot of pressure ,as a matter of fact I was under a time constraint pressure of my own an...

    Dealer Response

    Reyn, thanks for this great review and congratulations on your new Kia! We can't tell you enough how much we appreciate Ben and Ed. They do a fant...


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    Had a good experience with Gerald Kia. Did not receive a lot of pressure ,as a matter of fact I was under a time constraint pressure of my own and Ben and Ed really helped me by expediting the buying experience. Love my Kia even tho It is much smaller than my Pacifica was.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Reyn, thanks for this great review and congratulations on your new Kia! We can't tell you enough how much we appreciate Ben and Ed. They do a fantastic job and I'm very happy that they were there to take care of you! Thank you again and we always look forward to working with you again in the future! Sincerely, Matt Gerald - mgerald@geraldauto.com


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