Rod Baker Ford

4.8
(1,087 reviews)
Visit Rod Baker Ford
Sales hours: 9:00am to 9:00pm
Service hours: 7:30am to 6:00pm
View all hours
Service Sales
Monday 7:30am–6:00pm 9:00am–9:00pm
Tuesday 7:30am–6:00pm 9:00am–9:00pm
Wednesday 7:30am–6:00pm 9:00am–9:00pm
Thursday 7:30am–6:00pm 9:00am–9:00pm
Friday 7:30am–6:00pm 9:00am–9:00pm
Saturday 7:30am–4:00pm 9:00am–5:00pm
Sunday Closed Closed
New (815) 676-0826 (815) 676-0826
Used (815) 676-0829 (815) 676-0829
Service (815) 676-5025 (815) 676-5025

Reviews

4.8
(1,087 reviews)

A dealership’s rating is calculated by averaging its lifetime reviews.

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1.0

Terrible dealership

Terrible dealership. I purchased a 2012 international flatbed truck off the lot. Drove twards home (Buffalo) broke down. Less than 400 miles into the trip truk needs $7k of work,. Which is about 50% of purchase price. Dealership (Dan Sexen) let me know it's the dealership s position that I purchased a used truck and they're not responsible. I let me know that I'd be suing them and he told me (I have the call recorded) .- we have atourneys on retainer and if we loose we will turn it into insurance! COMPLETE xxxxxxxx. They only care about they're bottom line. It may cost me a fortune but I won't stop coming after them

1.0

RIP OFF

Went in there to buy a new truck, not used. Couple things bothered me here. 1) they represented the vehicle at one price, but quoted me 10,000 more, saying tax and title fees. Well, tax and title is only 5000. They charged me 1250 for add ons that were already on the truck. They didn't add any rebates or incentives in it either. 2) they quoted me 65,000, but my payments were 1100 a month for 72. Do the math, trying to charge me 15,000 juice on a new, not used, truck. I don't have the best credit, but I know it's not that bad. *buyer beware* watch the bottom line and be careful who you trust....

Dealer response

Tony, thank you for taking the time to bring this negative experience to our attention. It is discouraging to hear that you had anything less than a stellar experience here at Rod Baker Ford Sales Inc.. We would like the chance to talk to you further. Please reach out to our GSM, Michael Anthony at (815) 436-5681 at your earliest convenience so we can work with you to make this right. We hope to hear from you.

5.0

Great service

Great people to do business with is bothe sales and service. Highly recommend.

Dealer response

We really appreciate you taking the time to leave us feedback on your visit! Thanks again for the recommendation, and have an amazing day!

5.0

Ethical dealer

We bought 2 used cars just a few weeks apart (one for me, one for my son), and the experiences at the 2 different dealerships could not have been more different. We will come back to Rod Baker Ford again and highly recommend this dealership. We worked with Ryan in sales and Steve in finance. Both were very personable, answered questions, and explained everything very thoroughly. We never felt pushed, and we sincerely appreciate how careful Steve was when explaining every aspect of the financing, especially because at the other shifty dealership , that other finance person tried to cheat us in multiple ways so we had to triple check the math and have inflated charges removed. The interest rate we were given at Rod Baker Ford was 4 points lower than what the other dealership gave us, coming from the same lender and using the same credit score and a similar car price. Car buying can be a very stressful situation since it is such a huge purchase, and you really want to buy from people who are trustworthy. The staff at Rod Baker Ford are good people -- it's worth it to check them out even if it is a drive!

Dealer response

Hello, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with Ryan and Steve! We understand that it's an important decision where you purchase your vehicle from, and are so grateful to have been chosen. If you have any questions about your new vehicle, please do not hesitate to give us a call, we're always happy to help. Take care!

5.0

Ethical dealership

We bought 2 used cars just a few weeks apart (one for me, one for my son), and the experiences at the 2 different dealerships could not have been more different. We will come back to Rod Baker Ford again and highly recommend this dealership. We worked with Ryan in sales and Steve in finance. Both were very personable, answered questions, and explained everything very thoroughly. We never felt pushed, and we sincerely appreciate how careful Steve was when explaining every aspect of the financing, especially because at the other shifty dealership , that other finance person tried to cheat us in multiple ways so we had to triple check the math and have inflated charges removed. The interest rate we were given at Rod Baker Ford was 4 points lower than what the other dealership gave us, coming from the same lender and using the same credit score. Car buying can be a very stressful situation since it is such a huge purchase, and you really want to buy from people who are trustworthy. The staff at Rod Baker Ford are good people -- it's worth it to check them out even if it is a drive!

5.0

fleetforeman

I had no problems , my salesman was wonderful ! I have purchased 2 cars in the last three years at Baker and am very pleased and will continue shopping here.

Dealer response

John, your comments keep us motivated and working hard for all our guests! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

4.5

Car for my Daughter

Looking for a car for my daughter who is finishing up her last semester of school and found a car at this dealer on CARS.COM. I called to make sure the vehicle was still there as we live about 1.5 hours away from the dealership, spoke with Ryan and we headed out. When we arrived Ryan informed us that there were other buyers there that had just put in an application to purchase the used car we came to see so we could not drive it, but Ryan did take us out to walk around it. We decided to wait and see what happened and Ryan provided us with a beverage as we walked the lot waiting. About 20 minutes passed, Ryan found us on the lot and we went for a test drive. My daughter ended up getting approved on her own through Ford and she purchased the vehicle. The car was CPO, so the process was fairly straight forward and relatively quick. We had arrived around 7:30pm and were out the door by 9:00pm with a clean car and full tank of gas.

Dealer response

Dennis, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

1.5

I bought my car from this dealer under excellent t

A twice times for different issues , the order calling took a week to replace in my car and each time took three days to fix ..disregarding what the time meaning for the custmer.

Dealer response

Hello, we are so disappointed to learn of this situation you have described. We would appreciate the opportunity to speak with you regarding this matter so we can work towards a resolution. Please contact us at your earliest convenience and we will do our best to make this right. Please reach out to Marcus Larson at (815) 436-5681 to come to a resolution to this problem.

5.0

Review

A1 service and quality work Bought vehicle there with no hassle

Dealer response

William, we are happy we could make your experience a positive one! Please let us know if there is ever anything else we can do for you! Safe travels!

5.0

Oil Change

I brought my Explorer in for an oil change and was told there was a recall due on my vehicle that could be taken care of while I was waiting on the oil change. That was so nice to take care of it at the same time.

Dealer response

Tj, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!