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Reviews

4.7
447 lifetime reviews. Includes reviews of Regal Kia from DealerRater.com
  • Best car buying experience ever!
    May 21, 2017

    I was in the market for a new car, and after some research, decided that a Kia Soul might be a good choice for my needs. I used the Costco Auto Pr...


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    I was in the market for a new car, and after some research, decided that a Kia Soul might be a good choice for my needs. I used the Costco Auto Program for selecting a dealership (there are several Kia dealers in my Orlando area) but the "dealership of excellence" Costco recommended was Regal Kia in Lakeland. Regal Kia contacted me within minutes, and arranged an appointment for the following morning. Greg Schmidt had three Kia models pulled up and ready for me when I arrived, based on what I had indicated I was interested in. The dealership itself was clean and bright and pleasant. Greg has extensive knowledge of the Kia Soul, did an in-depth demonstration of the features, and answered all of my questions. A short test drive, and I was ready to buy. The purchase process went smoothly, and thanks to Greg, I was able to drive my new Kia home. He made arrangements for the rental car I was driving to be picked up by the Lakeland office. It was the best car buying experience I have ever had. Will I be driving to Lakeland for service on the Kia? You bet!

    Does recommend this dealer

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  • 2013 Kia Sorrento

    BROUGHT CR IN FOR SERVICE AND SPOKE WITH JAMES HENRY AND DECIDED TO BUY A NEW CAR


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    BROUGHT CR IN FOR SERVICE AND SPOKE WITH JAMES HENRY AND DECIDED TO BUY A NEW CAR

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Embarassing experience

    Our recent experience at regal was very embarrassing. We made a deal on a Kia Soul and was made to believe that the deal was done. One week of dri...


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    Our recent experience at regal was very embarrassing. We made a deal on a Kia Soul and was made to believe that the deal was done. One week of driving my car I got a call to come to the dealership as we were working on buying a second new vehicle. He asked us to bring in the Kia and also the care we were going to trade for the second vehicle. Then it was sprung on us that we could no longer have the Kia that we wanted they wanted me to take a test driver car and if I wanted to keep the Kia I chose they wanted me to give up the trade in for that and the second vehicle. Needless to say I was distraught as I made my way out to was what I thought was my new car to unload my stuff and walk away in front of all the other customers there. I hope that no one has to go through what we went through.

    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
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Dealer on Cars.com since September 2016