Regal Kia

4.9 out of 5 4.9

Reviews

4.9 out of 5 4.9
836 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    August 22, 2019

    My experience was very professional and caring. Ryan Hutchinson was patient, knowledgeable, and most important, he was an awesome listener. He represented... the dealership well.

    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    Thank you Edith, we couldn't agree more! Ryan is a great assets to our team! Congrats on your new vehicle!

  • 5.0 out of 5
    August 22, 2019

    To whom it may concern: I live in Lake Wales but I enjoy the quality of service and professionalism so much at Lakeland KIA that I would prefer to drive... 45 minutes to Lakeland when there is already a KIA dealership within 10 minutes of where I live ...outstanding car dealership !👍👏

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Wow!! Thanks glad to hear it's not just our popcorn that is worth the drive :)

  • 5.0 out of 5
    August 22, 2019

    We have been coming to Regal Kia for many years, because we always had great service and friendly staff. I have the Eco service and I always get a loaner... car, much appreciated! I recommend Regal Kia to everyone one, even had people thank me for the recommendation. Our grand dog Cubbie comes with us, we call him our Kia mascot. 😊😊 Keep up the great service. Ruth Vlcek

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you Ruth, Cubbie totally our Kia mascot, we LOVE when he comes to visit!! We appreciate you!

  • 5.0 out of 5
    August 22, 2019

    Deon Box was the salesperson who worked with my wife and I to buy our 2020 KIA Soul GT. Deon is very personable and friendly. He's easy to talk to and... very helpful. James and Niko were also easy to work with. Jorge did an excellent job getting my new Soul taken care of. The whole staff is friendly and helpful. This was an outstanding experience. Thank you to the entire service department did a great job.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Congrats on your new Kia Soul, the 2020 really looks great!!! Welcome to the family!

  • 5.0 out of 5
    August 22, 2019

    Very professional staff and always great customer service. Answered all my questions and I had a great experience as usual. I feel Regal appreciates my... business

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    We TOTALLY appreciate your business!! Thank you

  • 5.0 out of 5
    August 22, 2019

    Walked in the gentlemen assisting me was interrupted by a not so nice lady he handled it perfectly and we got on our way. Good experience

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Yikes!! Glad that it didn't ruin your experience :)

  • 5.0 out of 5
    August 21, 2019

    Mario was my service guy and he was great. The only thing I get uncomfortable with is what the dealership tells the service rep to present to me when... I am there as what is recommended for service based on the mileage and age of my car. What was only supposed to be a simple oil change and tire rotation at the cost of around $60.00, by the time the other items were presented to me as "needed", I would have spent over $400.00! Not something I expected or could afford at the time although I left spending over $138.00. I have had cars with mileage over 150,000 and never had to do the type of service that was recommended.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you for your feedback, the manufacturers do like us to recommend services. Keep an eye out in your email, we often send coupons for declined ser...vices for you to use next time if you decide you do need those repairs :)

  • 5.0 out of 5
    August 21, 2019

    Timely and friendly service, Family vehicle maintenance is a breeze. The team is always willing to help and they give recommendations, competent team of... professionals.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you so much, we strive to work together as a team to make sure our customers are taken care of!

  • 5.0 out of 5
    August 20, 2019

    Great service center! Todd Tripp' Service Rep very professional and customer service oriented. Enjoy time spent at Regal Kia shop. Service Mgr Jeff Soloj... very helpful taking the time and providing service info!

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you!!

  • 5.0 out of 5
    August 20, 2019

    My car was done in a timely manner and the staff was very friendly, I love it when they wash and vacuum my car when I bring my car in for service.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    The complimentary carwash & vacuum is one of the best parts, the Popcorn is definitely #1 though :)

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