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This dealership is the epitome of a sleezy car dealership. I was lured in by a dishonest add and then told by a salesman “what did you expect”. I guess... he was right
Tasia, was my sale person; Macon, Georgia. I had given up on being approved for a vehicle , due to my low credit score. She and the finance department... worked and got me approved. Thanks, I love my ride, 2013 Kia Sportage
Huchinson kia in macon has had my car for 2 weeks. We pay for gap coverage for collision plus mechanical repair. They are saying they cant find proof... of this. Fax in what we have that state what our payment is. Now they are saying the person that sold us the car no longer works there. I have paid every month for gap coverage for the past 3.5 years.
If I could not give any stars, that's what I would do! My partner came there 6 weeks ago and got a new Kia Sorento. A couple days later, she called and... asked if she could trade it for one with a sunroof. They said no problem at all! They had one brought from their Albany store and the switch was done. They were "too busy" to do the paperwork that day because they were about to close. They gave her a temporary agreement she could drive the car for a week. She has been to the dealership every other day since. She had called everyday since. She has been passed to a different person several times. She leaves everytime with speaking with no one after sitting there for hours. They're "too busy" or at lunch. When she calls, they send her to voicemail. A month later, they call and tell her the price went up from 28k to 50k payments of $610 for 6 yeears... umm no!!! How did the car double in price, but online it's for sale for $32k. Now here we are 6 weeks later and still haven't settled anything. She's driving this car with no contract, an expired temporary agreement to drive the car, no tag, not even a dealership tag. This is some illegal stuff!
Visit started out negative because of some issues with the Service Department, but Chuck totally turned everything around. Not only does he have a genuine... peacefulness about him, he was very professional. I definitely recommend going to see for Chuck if you’re looking to purchase a vehicle. This is my second Kia and the process was probably the best, easiest and smoothest purchase I’ve experienced.
What a great experience! From my very first inquiry via Internet, Henry was very kind and eager to get me in the car suitable for my personal and financial... needs. In my decision making process, I was in and out of the dealership a good bit comparing my choice vehicles against one another. Hutchinson Kia ultimately won me over because of their amazing warranty package, high tech standard features, and most importantly, customer service. During my times, in and out of the dealership, I was approached by your typical “greedy” salesmen that seemed to come at me like vultures, wanting the snatch the sale under their colleagues feet. Thank goodness, Henry NEVER treated me that way or made me feel uneasy. He is efficient, genuine, and went above and beyond for me. He also had the help of another associate named Charles, who was also very helpful, funny, and personable. I give Kia Hutchinson 5 stars because they worked VERY hard to get me in the vehicle I wanted, and at the price point I needed to be. My Recommended sales associates are Henry or Charles. You won’t be disappointed in giving this dealership a shot, and with the quality and make of the new Kia vehicles! This place has top-notch customer service and an array of vehicles to choose from!
My wife received a scratch and win contest/advertisement mailer from Hutchinson Kia that clearly had matching numbers that she had won the car advertised... in this contest. She called the contest hotline to verify and gave them the reservation code and the person told my wife congratulations you are the grand prize winner of a 2019 Kia Forte S. I thought see about peed on herself she was so excited. She was told to bring the flyer, a copy of her driver’s license ,insurance info and ask for Tiffany when she arrived at the dealership. Ecstatic; my wife and I took a half a day off work go get her new car she had won. When we got to the dealership my wife asked for Tiffany as directed and we were told to have a seat. A gentleman walked up and said he would be helping us. He started by filling out a form getting our personal information, and information about the current vehicles we have. He then said to my wife lets go see your prize and took us to a board on the wall and stated you did not win any of the grand prizes but gave her two lottery tickets instead. My wife was about in tears and I informed to the gentleman what was told to my wife and he got a manager. The manager said this is the first he has heard of this and the person that told my wife she won the car is just a call center. As he was coming up with every excuse he could think of and apologizing I overhead an older man behind us appearing to be in his 80’s stating he was told he had won a car as well and was extremely upset being told no. Very obvious this was a scam. Bottom line in today’s time or anytime for a business to submit to cruel intentions to think this type of behavior will increase sales is pathetic, dishonest, deceiving and just plain out wrong and should be held accountable. I personally will never consider doing any business with Hutchinson Kia.
I drove 4 hours from Birmingham, AL to buy my son his dream car, a Camaro. I came because Hutchinson Automall had a recent model Camaro with low miles... and an unbeatable price. My overall experience was wonderful. The sales and support staff answered all of our questions, we took it for a test drive and purchased it. We had lunch while they detailed the Camaro and headed home.
Alex was very helpful and quick. They made the buying process super easy and quick! They were super busy and they handled everything in a timely manner.
This made our 3rd Kia purchase. They stayed late so we could wrap everything up that day. Never rushed us. We were treated like we were the only customers... they had for that day. Everyone is always super nice, very accommodating, and the customer service is over the top. They truly appreciate our business and treat us like family. We would highly recommend Hutchinson Kia to everyone. They are truly the best!