AutoNation Volkswagen Mall of Georgia

AutoNation Volkswagen Mall of Georgia is on top of my list for care maintenance and repair. They always have the parts on hand, and the service department is always communicating with you along the way.

I always have a great experience at the Buford location. Sami, my sales guy, is amazing ? he truly cares about his clients and always finds the best deals for me. He takes the time to explain options and makes the whole process easy and comfortable. I highly recommend him to family and friends!

Oil change was done in timely manner. Asmir was honest and very helpful in letting me know what services are necessary. Didn't pressure me into buying any additional services as they do at some other dealerships.

Recently purchased one of my dream cars from them and the experience was a solid 10/10! If I could give more stars I would! Mark and his team made everything very easy to understand, with a fast process that would normally take hours to do at a dealership. Highly recommend

Every experience with the service department has been above and beyond each time and this time was no different. The employees are very friendly and helpful. Suad my service advisor is the best!!

I purchased a brand-new 2026 Volkswagen Atlas Cross Sport from AutoNation Volkswagen Mall of Georgia and, unfortunately, my service experience since delivery has been extremely disappointing. Immediately after purchase, I discovered that the remote start feature via the VW/Car-Net app does not work, consistently displaying an error message. This is a known issue with VW and Car-Net, which Volkswagen has acknowledged. I have made multiple service visits, spending hours waiting at the dealership, only to have the same troubleshooting repeated with no progress. Volkswagen later advised me that testing and reset instructions were provided to the dealership over a week ago, yet the service department has not contacted me in approximately two weeks to perform the recommended steps. Compounding the issue, I have reached out to dealership leadership for updates and have received no response from the General Manager to my most recent message. The Regional Market President did respond. The most frustrating part is the lack of communication and follow-through, especially given that this is a brand-new vehicle with an unresolved issue affecting an advertised feature. The only positive part of this experience has been my salesperson, who has been professional and responsive despite this being outside his role. At this point, I am still waiting for basic communication and action. I expected significantly better service and accountability from both the dealership and the AutoNation brand.

As always, I receive great service when visiting VW Mall of Georgia. My advisor, James, was very informative throughout the entire process. Any questions I had, were answered swiftly and the checkout process was seamless. I highly recommend going to AutoNation VW Mall of Georgia for any of your service needs.

Our experience with the Mall of Georgia Volkswagen has been very good. Polite and very respectful. Sami and Andy worked easily with us. The service department also documented and provided details of their work on our car being serviced.

Autonation made servicing my VW ID.4 a smooth, hassle-free experience. The staff were very accommodating, and my service representative was professional, friendly, and easy to work with throughout the visit. I?d definitely recommend Autonation to anyone looking for reliable service.

Generally, I was happy with our service, but there were a few things I was not thrilled about. We came in for front brakes, an oil change, and tire rotation. The service took a while, which is fine, but when we got there to pick up the car, both front and rear brakes were done. Maybe they needed it, but no phone call or anything. They were $800 that I didn’t necessarily plan for. Next, we paid for a tire rotation. I get there’s normally a cost for that, but all four wheels were off when the brakes were being done. On top of that, no one ever put air in the tires. The next day we had the low tire pressure light on and all four tires were 8-10 psi lower than what they should have been.