AutoNation Volkswagen Mall of Georgia

4.7 out of 5 4.7

Reviews

4.7 out of 5 4.7
278 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    December 9, 2019

    Every thing is good, friendly, detail oriented, answered questions as much as can.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Queenie, we strive for 100 percent satisfaction, and it is great to see you had such a positive experience at AutoNation Volkswagen Mall of Georgia. ...Don't hesitate to call us if you ever need anything. Be safe on the road!

  • 5.0 out of 5
    December 5, 2019

    Excellent experience was able to get the car I wanted even with a negative trade in. The entire staff was awesome great experience. If you want a great... simple car buying experience they have it

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We are pleased to hear you had such a positive experience with us, Jessica! Don't hesitate to call us if you ever need anything. Be safe on the road!

  • June 8, 2015

    The people at auto nation were very professional and did an awesome job helping me as first time car buyer. They went way beyond to help me get the right... car for the right price.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?
  • 3.0 out of 5
    December 5, 2019

    Long time customer with VW and decided to lease a new vehicle. The salesperson was unable to finalize the transaction to being on vacation. However,... they were able to finanizle with a new salesperson. This salesperson gave me wrong info on my title (minor, not too worried).. But the major one was he informed me that my autopayment will transfer to the new vehicle. It turns out he was wrong, and I was late 3 payments. When I noticed this on my bank statments, I called customer service and was willing to remove the late payments from credit reports if the dealship has the wrongdoing in letter. Unfortunatley, the dealership won't do this as the new salesperson was no longer working there. VW will ruin your credit BEWARE. Stay away

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    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Hi Derrick, we appreciate you taking the time to respond. The staff at AutoNation Volkswagen Mall of Georgia take our reviews very seriously. If you'd... be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (888) 220-9897 -- we hope to hear from you soon.

  • 5.0 out of 5
    December 3, 2019

    Just purchased my vehicle from Brian Springsted. He listened to what I was looking for and helped me choose the right car for me, a beautiful volkswagen... jetta 2019.They have a reputation for outstanding quality, honesty, and integrity.I would (and already have) recommend him to people I know.I will be a return customer, for sure!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for taking the time to share your feedback with us. We're always here to provide exceptional service at a great value -- we hope you'll cons...ider us again in the future! Drive safe!

  • 5.0 out of 5
    November 28, 2019

    Great customer service. Friendly staff. Highly recommended

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Jarvis, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. Your recommendation means so much to us ...and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

  • 5.0 out of 5
    November 28, 2019

    The staff was very nice and informative. My process was very much stress free

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Branden, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to p...rovide personable and excellent customer service. Thank you again for the review!

  • 5.0 out of 5
    November 28, 2019

    Service was great, in an out, appt. Was right on time, will go nack

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We are pleased to hear you had such a positive experience with us, Bob! Don't hesitate to call us if you ever need anything else. Be safe on the road!

  • 4.0 out of 5
    November 23, 2019

    High prices, but quality work. Too much staff turnover.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Marcia, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We set high expectations ...for ourselves so it?s gratifying to hear you had a great experience with us. Thank you so much for being one of our valued guests and we look forward to your next visit!

  • 5.0 out of 5
    November 15, 2019

    Andy was a helpful service rep, good experience. They fixed my heater problem, but the creaking/clunking suspension problem that they supposedly fixed... came back the next day. Will return for more evaluation.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for taking the time to share your feedback with us. We're always here to provide exceptional service at a great value -- we hope you'll cons...ider us again in the future! Drive safe!

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