#1 Cochran Hyundai South Hills

Reviews

Average Ratings

4.8
613 lifetime reviews. Includes reviews of #1 Cochran Hyundai South Hills from DealerRater.com
  • great experience

    bought a 2002 hyundai sonata from cochran south hills and the process was probably the easiest and fastest of all the auto purchases i,ve ever mad...


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    bought a 2002 hyundai sonata from cochran south hills and the process was probably the easiest and fastest of all the auto purchases i,ve ever made. in over35 years of buying cars this was the most pleasurable. the salesman was great and their service outstanding

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Best car experience
    November 10, 2017

    My favorite dealership i will return for all of my service and to buy my next car. The staff went beyond my expectations to make sure i was happy ...


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    My favorite dealership i will return for all of my service and to buy my next car. The staff went beyond my expectations to make sure i was happy with my purchase

    Does recommend this dealer

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  • Hyundai ioniq
    November 3, 2017

    Car is great and the staff at the dealer ship were excellent. Would definately recommend the dealer ship. I will definately do business there again.


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    Car is great and the staff at the dealer ship were excellent. Would definately recommend the dealer ship. I will definately do business there again.

    Does recommend this dealer

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  • Satisfied customer
    November 2, 2017

    I wasn???t planning on getting a new car that day but ended up leaving the dealership with one! Thank you very much, guys!! See you next time!


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    I wasn???t planning on getting a new car that day but ended up leaving the dealership with one! Thank you very much, guys!! See you next time!

    Does recommend this dealer

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  • Cindy Wassel
    October 25, 2017

    Great manager and salesman! Ron Followed up with me after the purchase and offered assistance any time I have a question! The Santa Fe is great an...


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    Great manager and salesman! Ron Followed up with me after the purchase and offered assistance any time I have a question! The Santa Fe is great and the new features are very nice

    Does recommend this dealer

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  • Great Customer Service
    October 25, 2017

    Everyone we worked with was friendly, courteous and knowledgeable.They made this purchase incredibly easy. Everything was quick and seamless.My wi...


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    Everyone we worked with was friendly, courteous and knowledgeable.They made this purchase incredibly easy. Everything was quick and seamless.My wife and I were very satisfied and we will return to Cochran when we are looking for a new car.

    Does recommend this dealer

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  • Best Sales Rep!
    October 25, 2017

    Gabe McNeal was an amazing salesperson. The whole experience was great beginning to end. He was extremely available at any time I needed him and a...


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    Gabe McNeal was an amazing salesperson. The whole experience was great beginning to end. He was extremely available at any time I needed him and always checked to make sure that my experience was the best possible. I would recommend him to anyone

    Does recommend this dealer

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  • A Completely Unfortunate Experience

    Hi, This is to detail my June of 2017 buying experience at Cochran South Hills Hyundai. Let me start by saying the salesman, Gabe, was nice en...

    Dealer Response

    We're sorry to hear of your experience. The Sales Manager did reach out on June 28th, immediately after your first review on DealerRater. You requ...


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    Hi, This is to detail my June of 2017 buying experience at Cochran South Hills Hyundai. Let me start by saying the salesman, Gabe, was nice enough, or at least I thought so. See my update below. My issues with Cochran Hyundai of South Hills revolve around the deceptive nature of my car buying experience. Let me explain. My first contact with Cochran Hyundai was through their internet sales person. This fellow assured a certain price of a particular car. He even let me know once the sale was extended so that I could still receive the price we discussed and that Cochran had advertised. The price we discussed was prior to taxes, title, tags, etc. With my quote of 23,306 in hand I visited the dealer directly and test drive the car that has been discussed. When it comes time to purchase they pull out a price of 24,600. When I state that wasn't the price I was promised, they asked to see proof. I provided them the emails, plural, from their coworker. After some back room time - enough to make me wait and come up with a bogus excuse - the salesman informs me that the price I was given was the "Memorial Day" price. And of course Memorial Day had just passed. Of course the emails didn't state this anywhere, in fact they were darn clear on what the price was supposed to be, but Cochran South Hills had to come up with something, right? Now they knew I needed a car in a hurry because my family literally just had our first baby and my car had been totaled. Reluctantly, after sitting in silence with the salesman for a minute I said that I wanted to at least meet in the middle. This was after I said the Memorial Day price excuse was disingenuous and the salesman just looked at me. Of course they met in the middle at this point because they were squeezing $700 more out of me than they had agreed to. The next issue I have was with the finiancing. My credit is over 800, so it's quite good. For the purposes of the sales process they quoted me 3.0%APR. After running my credit the salesman said "Good news my friend, we're gonna be able to do better than that 3.0". Great, right? Well when I sit down with Finance they gloss over the APR and I had to ask what rate I was receiving. Finance guy said 2.99%. I stared in disbelief as he just told me he only ran two credit checks out of three because my credit was so good. And, of course when the salesman said I'd do better than 3.0, I crazily believed he meant more than .01%. (This is after I asked what my rate would be after agreeing to purchase and the salesman said "I don't really handle that". Again, I needed the car and they knew it). After I protested saying my credit union could do better, they quickly got me approved though my credit union for 2.59%, a savings of about $300 over the 5 years. Finally, and not nearly as important in the grand scheme of things; the car was detailed poorly when I drove it off the lot. The glass was still hazy in the corners which is just plain annoying when you just spent 30k or so. Bottom line, Cochran did not honor their own "Clearly Better Car Buying" policy and it cost me about $700 plus interest. I will write to Cochran directly. I expect nothing more than a "free" oil change and/or checkup while they congratulate the sales team behind the scenes. The experience had made me cynical and has soured me on future Hyundai purchases (my family has purchased 6 thus far). If you're going to buy from these folks keep all your cards close to your vest and make them honor their pricing policies, otherwise be prepared to walk. UPDATE: It's been over 4 months and still no one from the dealership has spoken to me or emailed me. No one from Cochran's corporate office either. They're obviously hoping I forget. Also, up through model year 2017 Hyundai's Blue Link system is NOT FREE. They give you the first 90 days free and then it's charged at whatever the prevailing rate is for this service. At the dealership on the day I pick up my car, I foolishly BELIEVED

    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    We're sorry to hear of your experience. The Sales Manager did reach out on June 28th, immediately after your first review on DealerRater. You requested a call on June 30th instead. We were never informed of any issue regarding Blue Link set up or payment. If you would like to speak further with someone in the Customer Care department, feel free to email feedback@cochran.com.


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  • Thank you!
    October 24, 2017

    Thanks for such a pleasant lease experience! My 2nd lease in the past 3 months and will never go anywhere else and will highly recommend Gabe to ...


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    Thanks for such a pleasant lease experience! My 2nd lease in the past 3 months and will never go anywhere else and will highly recommend Gabe to family and friends!

    Does recommend this dealer

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  • i was able to purchase a new hyundai after my 13yr one finally co...
    October 3, 2017

    gabe was very personable & very very helpful a great asset to your company you need to keep him around a lot longer maybe even a raise


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    gabe was very personable & very very helpful a great asset to your company you need to keep him around a lot longer maybe even a raise

    Does recommend this dealer

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