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Reviews

Average Ratings

4.3
937 lifetime reviews. Includes reviews from DealerRater.com
  • Hassle-Free experience

    I called ahead of time to ensure the car I was interested in (a 2014 Forester w/ the EyeSight system) was in stock. I got a quick call back from J...


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    I called ahead of time to ensure the car I was interested in (a 2014 Forester w/ the EyeSight system) was in stock. I got a quick call back from Jeff explaining that it was not but would be in a few days, so we set up an appointment. At the appointment Jeff and Ron had the car waiting out front for the test drive, then Ron and Dave walked me through the trade-in and financing, I signed my name a bunch of times, and I was off in my new car. Bottom-line: they had exactly what they said they'd have, treated me fairly on my trade-in and the price of the car, were very friendly, and, most importantly to me -- there were no surprises, high-pressure pitches for extra warranties, or any of the stereotypical hassles of buying a car. Sure, they have an extended warranty but it was explained to me simply and when I said "No, thanks," that was that.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Cochran Subaru = family!

    Cochran Subaru in Monroeville has a very helpful and knowledgeable service department. It's something special when you find a dealership that you ...


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    Cochran Subaru in Monroeville has a very helpful and knowledgeable service department. It's something special when you find a dealership that you can trust to work for your best interests. The sales department is not pushy which makes buying a car an enjoyable experience. All in all they make me feel important, like family!

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Never Buyers Remorse

    We bought a Subaru Forester from Cochran a few months ago and we're so glad we did. We're a family on a tight income and we can't afford no lemons...

    Dealer Response

    We're so happy to hear that you're still happy with your decision to come to us. Your kind words mean a great deal to us. It's always a pleasure s...


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    We bought a Subaru Forester from Cochran a few months ago and we're so glad we did. We're a family on a tight income and we can't afford no lemons. But who can? Really. What a hassle a bad car buy can be for anybody. But with Cochran we had great customer service, a good deal, and yesterday when my husband took it in for it's first service it was FREE! plus we received a free car wash for next time. Really, every time we come to Cochran, I'm so glad we bought from them.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    We're so happy to hear that you're still happy with your decision to come to us. Your kind words mean a great deal to us. It's always a pleasure serving you. We look forward to seeing you again soon.


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  • Real Jerk of a Pricing Manager
    March 12, 2017

    I had a great test drive of a Subaru at Cochran and honestly it was a really nice showroom. Lots of people were there and it looked like a great p...


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    I had a great test drive of a Subaru at Cochran and honestly it was a really nice showroom. Lots of people were there and it looked like a great place to buy a car. The salesman was very nice to work with and had a really good personality. The secretary and every other employee there seemed very nice. But I had done a lot of research, and when we saw the price, we asked for a little bit of negotiation. Out comes the pricing manager to try to muscle us about negotiating. ... Fine, I've been to several dealers that bring out the "manager" who is just a physically intimidating guy when you negotiate. Usually they take off $50 and tell you that they are cutting the deal especially for you because they want you to become a customer, blah blah blah. Every car dealership around does this, except a few - but usually those places are nice about it. Garret, our pricing manager, was not what I would call a pleasant person to deal with. I was told the deal was amazing - it was alright, but not the best I got that day as I was shopping around, let alone in the area. I was basically told "if you think you can beat this deal, you should shop elsewhere." Ok! You got your wish, Garret! I'll never buy a Subaru from you. Within 5 minutes, he was playing lawyer with me about his, once again, mediocre price and refusing to even knock off $100. Don't expect your trip to Cochran to be much different than mine if you want to negotiate - these guys don't take it, and actually will be very hostile about it. I went to another (better) dealership that day and brought up negotiating a price to be greeted by a "Sorry, we are as low as we can go." followed by an explanation of their pricing, and even though it was not what I wanted to hear, it was how I wanted to hear it. I have no beef with the people who work at Cochran, but maybe tell your pricing guy to be less of a jerk and you won't lose your customers. You are there to - ** SELL CARS ** - not make people feel like they have no choice but to get up and leave. Cochran, I'm not interested in an apology - I won't be back, because you told me to shop elsewhere. I just want to know why your employees act like this. You really were my worst experience in the area (of 5 or 6 dealers) for no good reason.

    Does not recommend this dealer

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  • Mechanic/Service

    Jeff Hanks and Charlie Dillon are ALWAYS professional, responsive and deliver a premier customer experience. One of the reasons I purchased my 2...

    Dealer Response

    We thank you for your kind words & your loyalty. Great customers like you make it easy to provide such wonderful service. It's truly our pleasure ...


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    Jeff Hanks and Charlie Dillon are ALWAYS professional, responsive and deliver a premier customer experience. One of the reasons I purchased my 2nd Subaru is because of how they handled service on my 1st Subaru.............. I would recommend them to everyone....

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    We thank you for your kind words & your loyalty. Great customers like you make it easy to provide such wonderful service. It's truly our pleasure serving you & we look forward to seeing you again soon.


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  • Service with a smile

    My visit to the Monroeville Cochran Subaru service center started with a warm welcome and a well supplied customer waiting lounge. When given the ...

    Dealer Response

    We are thrilled to hear that you've had such a great experience. Great customers like you make it easy to create such a positive atmosphere. We th...


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    My visit to the Monroeville Cochran Subaru service center started with a warm welcome and a well supplied customer waiting lounge. When given the news that my repairs would take more time than I had to spare, I was offered a clean, smooth riding vehicle so I could maintain my busy schedule for the day. Upon my return, I found my vehicle repaired, clean, and ready for the road. Every employee I had the pleasure of dealing with was polite, professional and well spoken. Who could help but leave with a smile?

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    We are thrilled to hear that you've had such a great experience. Great customers like you make it easy to create such a positive atmosphere. We thank you for your kind words & look forward to seeing you again soon.


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  • Cochran Subaru Number 1 in Service in the East

    Cochran Subaru's first concern is their customers. This is shown by the ease in scheduling appointments, providing of a shuttle service, comfort...

    Dealer Response

    Great customers like you make it very easy to create such a pleasant environment in our facilities. Thank you so much for your kind words. It's tr...


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    Cochran Subaru's first concern is their customers. This is shown by the ease in scheduling appointments, providing of a shuttle service, comfortable waiting room, and friendliness of their staff to just mention a few of their many customer considerations.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Great customers like you make it very easy to create such a pleasant environment in our facilities. Thank you so much for your kind words. It's truly our pleasure serving you. We look forward to seeing you again soon.


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  • Business owner

    From making an appt, confirmations and customer service was excellent. Have been there twice now and car was taken in at time of appointment. The...

    Dealer Response

    We're glad to hear that everything went so smoothly for you. It's our pleasure taking care of your vehicle. We look forward to seeing you again soon.


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    From making an appt, confirmations and customer service was excellent. Have been there twice now and car was taken in at time of appointment. The issue with the car was explained in detail. Offered 2 solutions. I ordered parts for service. They handled the warranty claim and I was on my way.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    We're glad to hear that everything went so smoothly for you. It's our pleasure taking care of your vehicle. We look forward to seeing you again soon.


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  • Go elsewhere for warranty repairs!
    February 14, 2017

    I took my Cadillac in for warranty repairs near the end of warranty and had a few repairs that were needed . When I picked it up no problem ...


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    I took my Cadillac in for warranty repairs near the end of warranty and had a few repairs that were needed . When I picked it up no problem found is what was on order. I contacted GM about unaddressed problems so the service manager Brian called me and said he would take care of it on the next visit. I returned showed Brian the problems again a few were done and others ignored. Do yourself a favor and go elsewhere!

    Does not recommend this dealer
    Came in for service or repair

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  • Rodger Green

    Recently switched to Cochran due to proximity to where I live. My previous dealer was very good. Cochran seems to have topped that. Time, effi...

    Dealer Response

    It's great to hear that we're beating the competition :) Thank you so much for your kind words. It's our pleasure serving you. We look forward to ...


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    Recently switched to Cochran due to proximity to where I live. My previous dealer was very good. Cochran seems to have topped that. Time, efficiency, quality of service thus far has been exemplary. Couldn't get any better.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    It's great to hear that we're beating the competition :) Thank you so much for your kind words. It's our pleasure serving you. We look forward to seeing you again soon.


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