Car Pros Kia Huntington Beach

Reviews

4.4 out of 5 4.4
52 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 1.0 out of 5
    November 12, 2018

    Don't go here. The Service Dept. does a good job(they will always try to sell you a package though) but I have been lied to a few times now. I even... have the texts to prove one of them. They are going to do what they can (even unethical) to get you down there. And, if they tell you that your insurance will go down because you are now buying the car instead of leasing it they are wrong, it doesn't. I will never do business with these unethical people again.

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • 5.0 out of 5
    October 6, 2018

    My salesperson was Michael. He was very helpful and not pushy. I never felt like I had to buy the car I test drove. We went in looking to get a 2018 and... they gave us a great deal on a 2019 that we could not pass up. Edwin the finance manager worked his magic to get this to happen. Thanks guys. Loving my new car

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • April 11, 2016

    As first time buyers, I don't think our experience could have been any better! Mike went above and beyond to find the perfect car . He treated with courtesy... and respect through the entire process and so it so stress free. His professionalism and attention to detail was very welcoming very much appreciated.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    October 1, 2018

    This is my 3rd Kia I called Honda. Toyota and Chevy All of their cust reps gave me bad quotes Bad vibes more With car pros I had at least 4 people greeting... And handling my needs From online initial contact to finance manager and more I was. Not rushed Treated like a king Things I couldn’t afford they bent over to find a cost to meet my budget I have the car 5 days and I love it

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 1.0 out of 5
    August 3, 2018

    I brought my Kia in for some factory recall work for some defective latches. They “fixed it” after I picked it up I realized the door still... wasn’t working properly. Now when I go back in they tell me yeah the factory recall work has been completed so we have to charge you for the repair! I tried to talk to the general manager but he would not return my call. Avoid this place at all costs!

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 1.0 out of 5
    August 3, 2018

    PLEASE READ BEFORE INQUIRING ANY VEHICLES AT THIS DEALERSHIP! I do not recommend this dealership: Found the car (2013 Kia Optima) on Autotrader AND USAA... and the ad stated it was Certified Pre-owned (CPO) which is what drew my attention. Drove from Arizona to go survey the vehicle. Noticed the front driver side wheel was pushed in a little and informed the sales representative (Wendy). She was very nice and allowed me to to test drive the car. During the test drive, I noticed the vehicle pulled to the left but overall, the car was almost like new. Again, I informed Wendy. After completing the paperwork, I inquired about the issues I found with the car and Wendy stated she would have the service department look at it. Later, Wendy said it was good. Keep in mind, I'm not a car expert. 4 weeks later (8 July 2018), on my way to Arizona from San Diego, the engine blew and had it towed to the nearest Kia dealership which was in San Diego. Now the car broke due to an engine recall, HOWEVER, the dealership found that there was a bent strut on the driver side and damaged bearings. Go figure...now, the extended warranty I purchased will not cover the strut and the 30 day/1000 mile warranty had passed. I've only had the car for a month and only made one car payment. I'm very disappointed that the dealership was not thorough with the product they sold me. Also, I was informed that the vehicle was NOT CPO and since I have no proof, I can not fight it. Now, I have to put money on some damages that I did not create. Make sure you print out the ad so that you have proof of CPO advertisement. This could have all been avoided had the sales rep and service department did their job and ENSURED they were selling me a SAFE vehicle. Did I mention my car is still at the shop???

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    July 9, 2018

    Great dealership. Treated with courtesy and respect through the negotiations. They went to great length to answer all questions directly and with clarity.... This was a most pleasurable car buying experience based on over 60 years of purchasing automobiles. Marco the sales man and Edwin the finance man were true gentlemen. 5 star experience. I have purchased 2 cars from Car Pros in the past 12 months.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    April 13, 2018

    Great customer service. If you are looking to buy or lease a car ask for Wendy, she is great at doing her job! She will find a way to fit your needs!!!... Ask for Wendy and tell her Maria Romero sent you!!!!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    March 30, 2018

    Jose and the rest of the team at HB Kia did an over the top job helping me get a car after a horrible experience with Ford. I can not recommend Jose or... the rest of the HB team enough! They worked for 5 hours to make it possible for me to drive off the lot with a great car with some extra perks. If you're in the market for a car...go see them! You will not be dissapointed.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    March 25, 2018

    I had a great experience shopping for a new car. Kazi was every helpful and informative. He made the decision on which car to buy easy

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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