Dublin INFINITI

I purchased a 2021 CPO Infiniti QX50 vehicle from Dublin Infiniti less than 4 months ago and unfortunately one of the worst decisions I've made. Infiniti Dublin is unethical and has shady business practices. Any dealership that sells CPO goes through an "extensive" inspection to make the car seem like it's just as good as buying a brand new car with extras and extended warranties. After 48 hours of possessing the vehicle, my tire light came on and there was a slow leak in my passenger-side tire. I texted John, my car salesman, and told him how dangerous it was for them to let me off the lot and let me travel to Sacramento with faulty tires. The response I get is that they do inspect their vehicle and that they have run-flat tires that will go 50 miles. Less than 2 months later, after going to two different tire shops, they told me that my tires are "legally" bald. With less than 5k miles put on the vehicle, I know how to shell out additional money to replace the run-flat tires, which don't run cheap. Additionally, when purchasing the vehicle, Seth & John continued to pressure me to buy extended warranties and I objected; however, when it came to the stolen vehicle recovery program, Seth advised that it was required to purchase it in order to buy the vehicle. When reading the paperwork when I got home, the paperwork clearly advised that "this is not required to purchase the vehicle". Again, what a terrible and unethical way to have your customers spend additional money. I will never recommend anyone to Dublin Infiniti to anyone.

Work on my QX60 with and oil leak 5 times it has leak again service mgr has no customer service when I pick up my car had palm print all over the car

Had the check engine light come on my vehicle during a busy chaotic week. SK and the guys at Dublin Infiniti got my ride in on short notice. Found the problem, got it fixed and put me back on the road way sooner than I had expected. They were friendly, fast and did a great job keeping me informed of what was going on so that I could plan the rest of my day accordingly.

First time at Dunblin Infiniti and I sure will be back. SK, guy that helped me was perfect! Had me in and out with no problems. Even got a free car wash! He was very friendly and took care of my car. Will be back for sure! Thanks again!

My experience with Dublin Infiniti has been nothing but great for many years. Thank you Lincoln for making sure that my service was a great experience, making sure my car was done in a timely manner, and your overall support with helping me with my situation. Also, I want to thank the mechanic (not sure of his name) for his part in repairing my vehicle. 👍🏾👍🏾👍🏾

The Dublin Infiniti team provided an excellent customer service. John Kada was our salesperson and he went above and beyond to make sure we are getting the QX60 that we wanted. His friendliness and knowledge of the Infiniti brand were excellent. The finance team did a great job ensuring we have the best rate and made the whole purchasing process very easy and thorough. Thank you, Dublin Infiniti family, for providing an excellent customer service!

I've been coming to the dealership for repairs on my car since I purchased it (Infinity, M35, 2008). I have consistently received excellent service and my experiences have been nothing but positive. Kudos to Michael Troche and the crew in the Service Department.

Great service from PK!! He was extremely helpful and knowledgeable. Kept in regular contact and very responsive to my concerns. Helps to make up for less than stellar service in the past.

Infiniti Dublin has great staff at their auto dealers. The people there are great in customer service. My car needed new brakes. Michael suggested we should replace them due to safety and also the longevity of the vehicle. He offered to vacuum and get my car clean. I really appreciate honesty and customer service. I have always found it there at Infiniti. Thank you! Linda

It is a very nice experience having a service advisor like Lincoln Haven who is very knowledgeable and very professional . The repairs are top notch, excellent staff of mechanics