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Sales 9:00 AM - 5:00 PM
Service 8:00 AM - 3:00 PM
Mon 9:00 AM - 8:00 PM
Tue 9:00 AM - 8:00 PM
Wed 9:00 AM - 8:00 PM
Thu 9:00 AM - 8:00 PM
Fri 9:00 AM - 8:00 PM
Sat 9:00 AM - 5:00 PM
Sun Closed
Mon 8:00 AM - 5:00 PM
Tue 8:00 AM - 5:00 PM
Wed 8:00 AM - 5:00 PM
Thu 8:00 AM - 5:00 PM
Fri 8:00 AM - 5:00 PM
Sat 8:00 AM - 3:00 PM
Sun Closed
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Reviews

4.5
127 lifetime reviews.
  • Faulkner's Collision Serviice is the Best!

    I had my Subaru Crosstrek repaired after 2 accidents at their collision center. I felt like they were part of my family by the time I picked my ca...

    Dealer Response

    Thanks for the feedback, Kathleen. We strive to provide excellent service to our customers at Faulkner Hyundai. Wishing you a great day until the ...


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    I had my Subaru Crosstrek repaired after 2 accidents at their collision center. I felt like they were part of my family by the time I picked my car up yesterday. Not only do they do amazing work, but Helen Hart in the front office has the patience of a saint and is an absolutely wonderful person. Russ who was in charge of the last repair was extremely thorough, kept me in the loop and my battered car looks like new! It was finished when promised and I could not be happier. My first accident I was hit with a Fed-Ex tire and pretty shaken up. Helen Hart was so gentle and patient. You can tell she really cares and understands what you are going through. Todd Kuhn the Manager was extremely helpful, made sure everything was taken care of and my car came out like new. I highly recommend this team as an experienced and professional team that will make your car like new again.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks for the feedback, Kathleen. We strive to provide excellent service to our customers at Faulkner Hyundai. Wishing you a great day until the next time we meet.


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  • Horrible Customer Service

    I am very disappointed in Faulker Hyundai. I brought my car in on Saturday 5/13/17 because My check engine light was on. I already had it looked a...


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    I am very disappointed in Faulker Hyundai. I brought my car in on Saturday 5/13/17 because My check engine light was on. I already had it looked at and was told the code was for the O2 sensor. I informed the Service rep of the code and he said the earliest he could get me in was on Friday 5/19/17. I said that was a little late, and he assured me my car would be ok until then so I agreed. I brought it in on 5/19/17 and an oil change was done and I was informed there was nothing wrong with my car that it was an old code and the code was for an evap issue which they looked at and couldn't find anything wrong. They said the reset the code and everything is fine. On Sunday 5/20/17 my check engine light came back on. I was able to make an appointment online for Monday 5/22/17 and dropped my car off. Upon reviewing my car and the code for the check engine light I was informed that it was in fact an O2 sensor that was out, and they would call Hyundai corporate and see if they would honor a good faith warranty. Unfortunately Hyundai would not honor a warranty because I am not the original owner. When I came to pick up my car, I was told that they gave me a coupon for $20 off. I explained that if the issue was taken care of when I told them about it I wouldn't have wasted my time a day of work bringing it back. THe service rep appologized and when asked to speak with the technician he went out to the service area to get him. I watched him speak with the technician. He then proceeded to come back WITH the technician who hid from view and told me that the tech went home for the day! When I asked why it wasn't taken care of on the original appointment when I told them what the code and the issue was, the service rep said that the technician must have made a mistake. I asked if I could be compensated for any labor cost and he went to ask his manager. He said his manager would comp me $15.00! My total bill after this came to $454.90. The service I received, and the "help" from the manager was absolutely ridiculous. I will NEVER go back to Faulker Hyundai and I sure as heck will NEVER buy another Hyundai. Hyundai Corporate wouldn't help at all in honoring an emissions warranty because I was JUST over 60k miles and not the original owner. Ridiculous. I never had this issue when dealing with Honda or Toyota. I thought Hyundai had great customer satisfaction... I was WRONG! And to make it even better.... the response that I got back from the Service Manager on a different review site about this issue was a " . "..... so that just goes to prove my point, they don't care about their customers!

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Great dealership

    Faulkner Hyundai is a great dealership that treats customer with great respect and outstanding professionalism.

    Dealer Response

    Jc, we really appreciate your positive review! Please don't hesitate to reach out if there's anything additional we can do for you.


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    Faulkner Hyundai is a great dealership that treats customer with great respect and outstanding professionalism.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Jc, we really appreciate your positive review! Please don't hesitate to reach out if there's anything additional we can do for you.


    Hide Full Review
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Service & Repair

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator
  • Technician Quality - Technicians and advisors are properly trained, retained and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

About Our Dealership

Dealer on Cars.com since August 2011

Faulkner is your used car dealer for the Lancaster, York, and Reading, PA area, with an impressive selection of used cars at our dealership here in Harrisburg. Take a look at our inventory and when you see your perfect used vehicle, call or email us to schedule a test drive!

Get a quote on the new Hyundai or used car of your and apply online for financing, so you're ready when you get here. At Faulkner, we work hard to make sure that all our customers in the Lancaster, Reading, and York areas get the very best financing rates on their new or used car.

"TO BE SURE"