AutoNation Chrysler Dodge Jeep Ram North Richland Hills

Worse experience ever. They were the 3rd Jeep dealer I visited based on their advertisement. They claim to have a dealer discount of roughly $7k, then you get to the dealership, and they add on $6500 in worthless options. Needless to say, lost a customer with the misleading ads. Gotta wonder how many people fall for this type of ads. And yes, I went to a fourth dealer and got the vehicle I wanted without all the ad ones. Wow .

The salesman I dealt with were great. Only good experience I had. The manager on the other hand being pushy about me trying to finance through them after already explaining I was going to my credit union. No one likes someone pushing them into doing something they don’t want to do. The following day I had a my approval from my credit union with an excellent APR that I knew the dealership couldn’t beat. Came in ready to get my truck. I had an email from the dealership stating the vehicle was marked down $1,000. But when I came showing them the markdown the salesman kept playing middle man on going back and forth from me and the Manager trying to tell me they would only honor that markdown had I financed only through them. Which was not stated anywhere on the email which was frustrating having to deal with pressure again from financing through the dealership. In the end they honored it, but was very frustrated on how they went about it Unfortunately my credit union wouldn’t give me cashiers check due to the title not being in the dealership’s name. So I had resulted in having to finance through the dealership just to get my vehicle. I specifically let them know to just give me one hard pull and I’ll go with that since I already knew I would re-finance through my credit union. They went along and gave me 3- hard pulls on my credit to “shop around” for the best price for me dragging my credit down. Still their quote wasn’t even close to the APR my credit union was giving me. Come to find out the very next day the title “miraculously” came in and was in my name already. Telling me they had it all along.but played this tactic just to have me finance through them. Overall this experience took in all about 8 hours between 3 days. This was a horrendous experience from AutoNation and would not recommend anyone I know to go there. This was very obvious they did not have my best intentions in mind. Only their own. This is not how to take care of their customers.

I’m not happy with the performance of your service department and here is why: I had my 2021 Jeep Cherokee (that I bought from you) towed into your store on Monday, September 16th. The car wouldn’t start. Sometimes it did, sometimes it didn’t. That day was a no-start day and it had gotten stuck in park. I had to manually press the tab in the gear shift column to get it out of park and have it towed there. I was helped by Service Advisor, Mitch Meisinger. I informed him about the no start sometimes and the unable to get it out of park. I also told him that I believed the no-start condition was caused by the car not sensing it was in park. Perhaps a faulty gear shift sensor. He asked “crank but no start?” I said correct. Mitch took my info and said it would probably be at the end of the week before you would get to it. He also informed me the cost of investigating the problem and that cost would be taken up by the repair cost if I okayed the repair. The car was out of warranty so the bill is all mine. On Wednesday, I received a call and text from Mitch telling me the fuel pump was inop and needed to be replaced at a cost of $1770. I asked how is that causing the car to get stuck in park? He said it was all connected. You didn’t have the fuel pump on hand but would order it and it would be in next week. I had no communication from your service advisors until: On Friday, October 4th, I called your service department to find out what was going on with my car. Unfortunately, it was 4:41 and no one answered. I left a message on AJ Nunez’s phone as that was the only service advisor number I had. I then called you, the Service Department Manager, and left a message on your answering machine. I called back on Monday, October 7th at 3:17pm since no one had returned my Friday call. I had AJ transfer me to Mitch. When Mitch got on the line, he informed me that the fuel pump was replaced and it drives good. The maintenance tech had taken it out a couple of times to ensure it would start. However, he said the tech found a stored code indicating the Electronic Shift Module needed to be replaced. This would cost me another $1300. This is the issue I stated when I brought the car in. Can you imagine how incensed I got when I was told that the tech found the problem I TOLD YOU WAS THERE in the first place after changing a fuel pump that probably wasn’t the issue! And now you want to charge me another $1300 to replace it the Electronic Shift Module! Your service department did not do a good job. Your service advisor didn’t listen to me and probably just entered “crank but no start”. Your service tech probably took that and checked voltage coming out of the fuel pump and declared it inoperable without checking to see if there were any stored codes? The lack of communication is just plain bad. I don’t think I should have to pay to replace the Electronic Shift Module as that should have been found before replacing the fuel pump and probably would have fixed the problem. Need I say that this is the last time I buy a car from your dealership. One might think that a customer who bought a car at that store would be treated better.

We love the Jeep! Thank you Jordan, Jose and Nick! We appreciate you and I will be back for the Hellcat!! As soon as I can talk Bonnie into it!! Wish me luck!!

Javier and Nic made my experience the best I’ve ever had. I was in by 10 and on my way home, waiting for the car by 1pm!! 10’ Stars!

The gave a fair price on a nice Durango. I am pleased with my purchase.

Dorian did a good job of communicating issues with me during the entire process. Suggestions: have vehicle ready going through checks before listing

Great service, got a better finance deal thanks to the staff, great experience thank you

I received a call at 9:38a. the manager of user cars called me and welcomed me to visit to see the car I had asked about. I arrived 20 minutes later and was told the car was sold and here are some other cars that i might like. complete waste of time.

ESTOY MUY AGRADECIDA CON LA TIENDA. LA ATENCION DEL ASESOR Y LA PARTE ADMINISTRATIVA FUE RAPIDA EFICIENTE, CORDIAL Y ALCANSE A REALIZAR LA COMPRA DEL VEHICULO QUE NECESITE, LOS RECOMIENDO A TODOS LOS CLIENTES.