Elk Grove Ford

5.0 out of 5 5.0

Reviews

5.0 out of 5 5.0
300 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    December 7, 2017

    Toni Ho is not just good as his job . He is also good as a person . We are really love our truck . Will recommend you and your dealer to our friends and... family for sure .

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    July 11, 2017

    I had been to many car dealers and asked them to help me find a truck, I gave them what I needed and wanted. I had mostly cash to put down but no one... wanted to put in the time and look and call around and do the work to find me the truck. I called Tony Ho at Elk Grove Ford and told him what I wanted and that day he texted pictures of trucks. He continued to text me trucks and I drove down and seen a few but none were what I wanted. Tony continued to look even when I told him him I was taking my wife on vacation for a week. The day before we left he texted me a photo of the truck of my dreams, I told him I would come by and put a deposit down when I am leaving on vacation. Leaving on vacation we drove by Elk Grove Ford and I looked at the truck and drove it and put the down payment. When I got back from vacation a week later we came in and bought the truck and it was all possible because of Tony Ho went above and beyond and did phenomenal service. Thank you so much!!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • October 23, 2014

    We had a fantastic car buying experience at Elk Grove Ford with Trevor Glantz as our sales representative. Trevor provided us with fantastic customer service;... the best we've seen or experienced! He was so respectful and polite, and did not pressure us at all, instead we felt we had his full attention and concern for our car buying needs. Trevor is a true expert in his field as well, very knowledgeable about the business and Ford cars. It was wonderful buying our new Ford with him. We will refer your dealership and Trevor to others, as well as we may be back soon to purchase a second car from you, because we were so impressed with our sales experience due to Trevor. Also I'd like to tell you about the amazing customer service we experienced in your finance dept with Ashraf Eldib. We have never been treated so kindly and respectfully in all of our car buying years. Ashraf was so knowledgeable, and polite, but most of all incredibly efficient in making our finance experience painless and quick, while still proving the best care for our needs. Also, something that really impressed us the most, and sealed the deal for our fantastic car buying experience is that Ashraf took the time to entertain our toddler daughter who was car buying with us that day. Car shopping and buying is hard enough, but even more so with a young child along. He took the time to give her paper and drawing supplies, for her to be able to draw as we completed our finance paperwork, and then pretended to "auction off" her great picture to a fellow dealership peer. She was beyond ecstatic! For someone to pay that kind of attention to her in the middle of busy paperwork time. It was the kindest thing to do. We were so beyond impressed with both Ashraf and Trevor. They were fantastic, they really went above an beyond in their job roles. We were highly impressed and will refer your dealership to anyone interested! Thank you!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Dear P Family, Thank you for the wonderful review about Trevor and Ashraf! We are so happy they made your experience at Elk Grove Ford so positive. W...elcome to the Elk Grove ford Family! Sincerely, Cale Wood General Sales Manager Elk Grove Ford (916) 478-7000

  • 5.0 out of 5
    July 11, 2017

    I had been to many car dealers and asked them to help me find a truck, I gave them what I needed and wanted. I had mostly cash to put down but no one... wanted to put in the time and look and call around and do the work to find me the truck. I called Tony Ho at Elk Grove Ford and told him what I wanted and that day he texted pictures of trucks. He continued to text me trucks and I drove down and seen a few but none were what I wanted. Tony continued to look even when I told him him I was taking my wife on vacation for a week. The day before we left he texted me a photo of the truck of my dreams, I told him I would come by and put a deposit down when I am leaving on vacation. Leaving on vacation we drove by Elk Grove Ford and I looked at the truck and drove it and put the down payment. When I got back from vacation a week later we came in and bought the truck and it was all possible because of Tony Ho went above and beyond and did phenomenal service. Thank you so much!!

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    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    July 8, 2017

    Tony Ho we told him what we needed and wanted in our truck. He started sending Pictures to our email and following up with a phone call. Tony Ho was constantly... Looking for everything we wanted and needed and keeping in touch with us and he called and emailed a photo of our dream truck with all we wanted and needed. He still continues to keep in touch and be the best ever, he went out of his way above and beyond and we so appreciate it very much.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    May 30, 2017

    RAY IS THE ONE Went to get a new car, I was very excited, Ray helped me out, he asked me questions and he suggested the Fusion for me because he understood... my life style and he showed me how this car is going to cover my needs I love the car, the transaction was very smooth and fun, next day I had couple questions, I called Ray and he helped me out a lot, answered all my questions, very knowledgeable, very helpful.. If you want a person who will help you to get what you need go and see Ray

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    Shopped for a new car
    Did make a purchase
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  • 1.0 out of 5
    April 22, 2017

    Purchased new f150. Paid to have tonneau cover installed and spray in lining. Left over 2 weeks with dealer. Called prior to picking up to make sure... all requested add ons completed. Drive an hour one way only to find vehicle not ready. Left another week to address all issues, called prior to make sure punch list completed then drove an hour one way to pick it up to find tie downs not installed and back up camera not functioning. Left again for 3 days and finally had all issues addressed and took truck home. One month later, all weatherstripping from tailgate falling off. Made appointment to have issue fixed with 8:45 a appointment. Arrived to find work order was to replace trim piece, not weatherstripping. Was told would have to order part but wanted service person to look at it "real quick". 45 min later still waiting to have that "quick" look. Asked for keys back to leave and told would have to wait to get keys back because he had a "line of people waiting". Tried to speak to service or sales manager but none available. Requested call back to discuss issues and still waiting. While waiting in service area service employee walked by stating he hated his job and the service department was always a madhouse. Worst experience ever, not even managers seem to care. Go somewhere else to buy and service your Ford if you can¿.

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • 5.0 out of 5
    November 14, 2016

    My fiancé and I had an amazing experience purchasing our first truck at Elk Grove Ford. Tony Ho was very informative and was able to work with the finance... department to get us the best deal possible. Cole the owner son was funny, informative, didn't rush us through paperwork and explained everything in detail and was so kind. I had been taking my car here before to get work done and the whole company has always been so kind and never over sold me on anything. Being a woman going to a dealership for any reason can be stressful because most place try to take advantage of women who may not know alot about cars but NOT here. They are the best place around hands down.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    November 11, 2016

    Mike Bhatia was awesome. We live 2 hours away and we handled most everything before we even got there. Great salesmen and person.

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    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    October 15, 2016

    Met with internet manager regarding a car, very low key, did not pressure or even follow up. Would buy from here for sure.

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
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