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Reviews

Average Ratings

4.7
295 lifetime reviews.
  • Fantastic Customer Service at Elk Grove Ford!

    We had a fantastic car buying experience at Elk Grove Ford with Trevor Glantz as our sales representative. Trevor provided us with fantastic custo...

    Dealer Response

    Dear P Family, Thank you for the wonderful review about Trevor and Ashraf! We are so happy they made your experience at Elk Grove Ford so positive...


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    We had a fantastic car buying experience at Elk Grove Ford with Trevor Glantz as our sales representative. Trevor provided us with fantastic customer service; the best we've seen or experienced! He was so respectful and polite, and did not pressure us at all, instead we felt we had his full attention and concern for our car buying needs. Trevor is a true expert in his field as well, very knowledgeable about the business and Ford cars. It was wonderful buying our new Ford with him. We will refer your dealership and Trevor to others, as well as we may be back soon to purchase a second car from you, because we were so impressed with our sales experience due to Trevor. Also I'd like to tell you about the amazing customer service we experienced in your finance dept with Ashraf Eldib. We have never been treated so kindly and respectfully in all of our car buying years. Ashraf was so knowledgeable, and polite, but most of all incredibly efficient in making our finance experience painless and quick, while still proving the best care for our needs. Also, something that really impressed us the most, and sealed the deal for our fantastic car buying experience is that Ashraf took the time to entertain our toddler daughter who was car buying with us that day. Car shopping and buying is hard enough, but even more so with a young child along. He took the time to give her paper and drawing supplies, for her to be able to draw as we completed our finance paperwork, and then pretended to "auction off" her great picture to a fellow dealership peer. She was beyond ecstatic! For someone to pay that kind of attention to her in the middle of busy paperwork time. It was the kindest thing to do. We were so beyond impressed with both Ashraf and Trevor. They were fantastic, they really went above an beyond in their job roles. We were highly impressed and will refer your dealership to anyone interested! Thank you!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Dear P Family, Thank you for the wonderful review about Trevor and Ashraf! We are so happy they made your experience at Elk Grove Ford so positive. Welcome to the Elk Grove ford Family! Sincerely, Cale Wood General Sales Manager Elk Grove Ford (916) 478-7000


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  • Poor service and customer support

    Purchased new f150. Paid to have tonneau cover installed and spray in lining. Left over 2 weeks with dealer. Called prior to picking up to make...


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    Purchased new f150. Paid to have tonneau cover installed and spray in lining. Left over 2 weeks with dealer. Called prior to picking up to make sure all requested add ons completed. Drive an hour one way only to find vehicle not ready. Left another week to address all issues, called prior to make sure punch list completed then drove an hour one way to pick it up to find tie downs not installed and back up camera not functioning. Left again for 3 days and finally had all issues addressed and took truck home. One month later, all weatherstripping from tailgate falling off. Made appointment to have issue fixed with 8:45 a appointment. Arrived to find work order was to replace trim piece, not weatherstripping. Was told would have to order part but wanted service person to look at it "real quick". 45 min later still waiting to have that "quick" look. Asked for keys back to leave and told would have to wait to get keys back because he had a "line of people waiting". Tried to speak to service or sales manager but none available. Requested call back to discuss issues and still waiting. While waiting in service area service employee walked by stating he hated his job and the service department was always a madhouse. Worst experience ever, not even managers seem to care. Go somewhere else to buy and service your Ford if you can¿.

    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Awesome experience with elk grove ford

    My fiancé and I had an amazing experience purchasing our first truck at Elk Grove Ford. Tony Ho was very informative and was able to work with the...


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    My fiancé and I had an amazing experience purchasing our first truck at Elk Grove Ford. Tony Ho was very informative and was able to work with the finance department to get us the best deal possible. Cole the owner son was funny, informative, didn't rush us through paperwork and explained everything in detail and was so kind. I had been taking my car here before to get work done and the whole company has always been so kind and never over sold me on anything. Being a woman going to a dealership for any reason can be stressful because most place try to take advantage of women who may not know alot about cars but NOT here. They are the best place around hands down.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Mike Bhatia was awesome. We live 2 hours away and

    Mike Bhatia was awesome. We live 2 hours away and we handled most everything before we even got there. Great salesmen and person.


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    Mike Bhatia was awesome. We live 2 hours away and we handled most everything before we even got there. Great salesmen and person.

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • very nice people

    Met with internet manager regarding a car, very low key, did not pressure or even follow up. Would buy from here for sure.


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    Met with internet manager regarding a car, very low key, did not pressure or even follow up. Would buy from here for sure.

    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • I can't say enough great things about EGF

    I am extremely happy to have purchased 2 cars in the last two months from Elk Grove Ford. Both times the process of buying a car has been easy, c...


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    I am extremely happy to have purchased 2 cars in the last two months from Elk Grove Ford. Both times the process of buying a car has been easy, comfortable and low stress. The whole process was quick and getting the paperwork done and out the door was just as fast and easy. My thanks go to Thomas Lee who made the second purchase even easier. Rachel also was a great help with both transactions and I appreciate the help she provided in getting me the deal I was looking for. I do hope that they put in a charging station so that I can bring my car by for a quick charge when I need it or bring it in for service. That would be awesome to have their. Just saying... I knocked one star off service because my daughter knew something was wrong on her car and the service department didn't see it until it was bad. So that is the only knock. But once they found it the repair was handled extremely quick. Thanks folks and I will send people your way.

    Does recommend this dealer
    Shopped for a new car
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Elk Grove Ford and Trevor Glantz

    Now three generations of my family have purchased Fords from Elk Grove Ford and Trevor Glantz, our salesman. Elk Grove and Trevor have made the b...


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    Now three generations of my family have purchased Fords from Elk Grove Ford and Trevor Glantz, our salesman. Elk Grove and Trevor have made the buying experience the best it could possibly be. They are very caring people and their interests in us as much as selling the car have been the best! I could have not have had a better experience anywhere else.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Purchasing a new car at Elk Grove Ford

    My husband & I purchased a new Ford Edge from Elk Grove Ford. Johnnie Perkins was our sales associate & the experience was great. Johnnie was supp...


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    My husband & I purchased a new Ford Edge from Elk Grove Ford. Johnnie Perkins was our sales associate & the experience was great. Johnnie was suppose to be off by 5:45, but didn't leave until we were done. He explained the features about the car, somethings I didn't know from my prior experience as the salesman didn't take the time, but Johnnie went above & beyond.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • great service hassle free.

    The experience was amazing the selection too. My wife and I walked in to get a used truck and for the same amount we where going to pay we got a b...


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    The experience was amazing the selection too. My wife and I walked in to get a used truck and for the same amount we where going to pay we got a brand new F150 I extremely recommend this dealership and ask for Jason Gatrel. He knew was he was showing us and exactly what we had in mind.

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • Best Car Buying Experiance Ever

    Purchased my new 2016 Ford Fusion from Mike Bhatia this past week. He made the whole process a pleasure. Mike is a Gentleman, Honest and probably ...


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    Purchased my new 2016 Ford Fusion from Mike Bhatia this past week. He made the whole process a pleasure. Mike is a Gentleman, Honest and probably one of the nicest people iv'e ever dealt with at a car dealership.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?

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