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Reviews

2.3
11 lifetime reviews.
  • Great Experience

    I hate car shopping so I wasn't looking forward to the waiting and pricing games. This was a great experience. Terry was very honest and fair with...


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    I hate car shopping so I wasn't looking forward to the waiting and pricing games. This was a great experience. Terry was very honest and fair with numbers. The finance lady Ilene was super laid back and has a great sense of humor. I will definitely be buying my next car through them.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Customer

    Don't EVER!!!! use this dealership! They have really poor customer service once you purchase the car. My husband and I purchased in cash the exten...


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    Don't EVER!!!! use this dealership! They have really poor customer service once you purchase the car. My husband and I purchased in cash the extended warranty in May and in September we received a letter from Toyota (not from the dealership) that our warranty application was being denied because they processed the wrong paperwork! I called the dealer numerous times, being bounced from my "sales person" - Rickie that collected the cash, to the "finance specialist" Mackenzie that had no clue how to help me, or to at least answer her phone. After 1 week of me calling everyone in the building, I finally called Toyota and solved the problem myself!!!

    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Excellent customer service

    We drove from Bellfountaine Ohio area to test drive the car. There was no pressure from the used car salesman and we were able to test drive the c...


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    We drove from Bellfountaine Ohio area to test drive the car. There was no pressure from the used car salesman and we were able to test drive the car by ourselves. We were welcomed warmly by the entire staff. We were notified shortly after we sent our interest in the car thru cars.com that the car was still available and was able to make an appointment immediately. Excellent customer service

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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