Reviews

Average Ratings

4.5
152 lifetime reviews. Includes reviews of Plaza Lexus from DealerRater.com
  • Above and Beyond

    The Lexus representative was excellent. She made the repair process easy and went out of her way to accomadate me. Lexus went beyond expectations...

    Dealer Response

    Hello Nancy, I am very glad to hear that Kay took such good care of you on your visit to Plaza Lexus. We strive to provide only the best service ...


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    The Lexus representative was excellent. She made the repair process easy and went out of her way to accomadate me. Lexus went beyond expectations in replacing my dashboard after 10 years. I would highly recommend Kay and the others at Plaza Lexus.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Hello Nancy, I am very glad to hear that Kay took such good care of you on your visit to Plaza Lexus. We strive to provide only the best service around. Please let us know if you ever need additional assistance. Regards, Tom Ebenreck GM


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  • Good Sales Experience Slow Service Dept.

    I purchased a 2014 Toyota Camry from them for my wife. The salesperson was very good at his job. We haggled until we reached a price I wasn't will...


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    I purchased a 2014 Toyota Camry from them for my wife. The salesperson was very good at his job. We haggled until we reached a price I wasn't willing to exceed and he still obtained an extra $200 from me. I still felt good about the sales process. The problem occurred after the sale. They took the car to detail it. They told me it would be about 20 minutes. It took an hour and a half and my complaining before I was able to receive my car.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Question The Integrity of This Place
    June 11, 2017

    Worst dealership experience ever. Always an attempt to money grab and sell services I did not need. Car was towed to Plaza on a Saturday by AAA I ...


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    Worst dealership experience ever. Always an attempt to money grab and sell services I did not need. Car was towed to Plaza on a Saturday by AAA I had two flat tires. Service rep Joe called me Monday and asked what was wrong with my vehicle. I told him I just needed two tires as mine were flat. He then said the car wouldn't start. Shocked, my first thought was maybe he had the wrong vehicle considering there were two other white ES350s on the lot. He said its probably the battery he will check it out and call me back. He called back stating they fixed the tires(covered by r/h warranty + no disposal fee)every thing was fine except I needed a wheel alignment. I then asked why did the car not start? Joe stated "it was the battery, its was dead, couldn't be charged" and I need a new one. I haven't had any problems with the battery prior. Joe stated "oh you probably left the hazard lights on". That was incorrect, as I was at a well lit gas station. Not to mention I went Sunday to retrieve some items out of the car,used my key fob to get in and every thing was fine, lights also came on in the vehicle. Joe stated it could have just died with out warning and they test the battery each time someone has service. I was just there less than two months ago for a wheel alignment and nothing was mention about the battery ($109 for the battery and $40 to put it in + $2.00 for battery disposal then another $23.00 for waste disposal). Yet every other service I "needed" to get now or soon was on there. I was told that they could NOT completely do the when alignment because something was bent and was preventing it, yet they still charged me $119 for an alignment they couldn't do or didn't do because the wheel pulled as I drove home. Prior to leaving a mechanic checked to see why they could not to the alignment and he stated the strut is bent and he would start there. So he really didn't know why the wheel alignment failed but I should pay the $550 for a strut to "see" if that helps. This place can be the worst, Plaza BMW has the same shady tactics. It was more to this , but it was to much to write. Before I left my son noticed my driver side air vent latch was broken and just placed back on. I did report it and they are suppose to order me a new piece. This is not the first time something in my vehicle was damaged while in Plazas care, I never complained or reported it however. I will never trust Plaza, nor will I ever buy another vehicle from them. Dealerrater should really allow ZERO stars, that would have been their grade. I will be honest service isn't always this bad, but when it is, its BAD. ***Update *** as of 6/11/17 I have yet to recieve a call about the vent part that was ordered for my car. I had called to get a copy of the battery test they did to determine that my battery was dead as it was not with my other paperwork. First Joe stated he didnt have it, that it was with my other paper work. I told him it was not and that I had left it on the desk of the person who assisted me when I picked up my car. Joe he would email me a copy. He did, but the only problem was that it was NOT the same reading on MY battery the day prior. I remembered the first two numbers and this copy had new numbers, which leads me to believe I was duped. I will be contacting the BBB.

    Does not recommend this dealer
    Came in for service or repair

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  • Exceptional Service Friendly Staff

    Plaza is great!! First time purchasing a car from this dealership. I have no complaints whatsoever. Everyone was super nice and friendly and my ne...

    Dealer Response

    Hi Tiffany, thank you for taking the time to leave a review for us at Plaza Lexus. We're happy we could meet your expectations! Please let us know...


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    Plaza is great!! First time purchasing a car from this dealership. I have no complaints whatsoever. Everyone was super nice and friendly and my new suv is exceptional!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Hi Tiffany, thank you for taking the time to leave a review for us at Plaza Lexus. We're happy we could meet your expectations! Please let us know if there is anything else we can do for you; we are more than happy to help! Regards, Tom Ebenreck GM


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  • Mungenast service much better
    February 22, 2017

    Bought a 2010 RX from Plaza. First and second service was unorganized at best. Loaner car wouldn't start. No one called when done. When I called l...


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    Bought a 2010 RX from Plaza. First and second service was unorganized at best. Loaner car wouldn't start. No one called when done. When I called late in the day the Service guy was annoyed. Similar un Lexus like service with my LS. Moved to Mungenast and the service has been great. More like what I received in Tulsa. Bought a 2015 RX from Mungenast and both the purchase process and the Service has been great. Don't waste your time at Plaza.

    Does not recommend this dealer
    Came in for service or repair

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  • Routine service
    January 5, 2017

    Brought our 2015 RX 350 in for routine maintenance, Joe Edwards, service rep, met me in the waiting area with all paperwork ready to go. Told me ...

    Plaza Lexus

    Thanks for taking the time to leave us a review! We really appreciate it. Regards, Tom Ebenreck GM


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    Brought our 2015 RX 350 in for routine maintenance, Joe Edwards, service rep, met me in the waiting area with all paperwork ready to go. Told me a time of 1 to 1-1/2 ours. About 1/2 hour later returned with news of a problem found. He fully explained the problem, told what it would take to fix it and how long it would take. He then arranged for a loaner and was on my way. Joe was professional but also very personable. When work took longer than expected he called to let me know. Full disclosure this work was all under warranty. When I picked I returned my car Fred greeted me. He got me settled and offered to get me coffee or something else to drink. What a nice gesture. Super customer service.

    Does recommend this dealer
    Came in for service or repair
    Plaza Lexus

    Thanks for taking the time to leave us a review! We really appreciate it. Regards, Tom Ebenreck GM


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  • Great services!

    Efficient service! Knowledgeable adviser! Well-stocked refrigerator!!

    Dealer Response

    Thank you for reaching out to us. Your opinion plays an integral part in our customer service. Regards, Tom Ebenreck GM


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    Efficient service! Knowledgeable adviser! Well-stocked refrigerator!!

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank you for reaching out to us. Your opinion plays an integral part in our customer service. Regards, Tom Ebenreck GM


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  • Service
    May 9, 2016

    I live 120 miles from St. Louis. However two years ago I traded my 2009 Lexus E350 for a 2013 ES350. For the first time in my years of driving a L...

    Plaza Lexus

    Hello Steve, Thanks a lot for coming in to Plaza Lexus and being such a loyal customer! We will be sure to pass this along to Thomas Kiernan. Re...


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    I live 120 miles from St. Louis. However two years ago I traded my 2009 Lexus E350 for a 2013 ES350. For the first time in my years of driving a Lexus I began having an issue of the car battery system discharging in three days if not driven. Living so far from St. Louis I did have my local Toyota dealer look at the problem and they were not able to find the issue to resolve. I called Plaza to make arrangements for service. The rep on the phone, a young lady knowing I was coming such a long distance informed me that when I arrived at the dealership a vehicle will be there for my use for the day while service was rendered. Upon my arrival I was greeted by service rep. Thomas Kiernan. He informed me that the issue would probably be resolved in three to four hours and gave me the key to a 2016 Lexus E350 for my use. My wife and I were able to have the freedom of seeing some of the area while our car was attended to. While at lunch Thomas Kiernan (service rep.) called us and informed us that his service manager was not completely satisfied with what he thought the problem was and requested that he be allowed to keep this vehicle for a couple days. We returned home with their car and three days later Mr. Kiernan called to informed me that the issue had been resolved, parts were ordered and their driver would deliver our car to our home 120 miles to our residence after service was completed. A day later Mr. Kiernan again called to confirm our vehicle was ready to be returned at our convenience. The next day a driver from St. Louis returned our vehicle. My only regret is that I cannot remember the drivers name who returned the vehicle as he wanted nothing more to be certain we were satisfied. Thank you Plaza Lexus. I have and will continue to recommend Plaza Lexus to friends and family. Thanks for your service Steve and Linda Wrigley Decatur, Illinoi

    Does recommend this dealer
    Came in for service or repair
    Plaza Lexus

    Hello Steve, Thanks a lot for coming in to Plaza Lexus and being such a loyal customer! We will be sure to pass this along to Thomas Kiernan. Regards, Tom Ebenreck GM


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  • Awesome overall experience 2nd time in row!
    May 4, 2016

    This is car number 2 that our family has purchased through Plaza and the customer service is top notch. Brett was able to find the exact car that ...

    Plaza Lexus

    Hello Chris, Thanks again for coming in to Plaza Lexus. I will be sure to pass this along to Brett as well. Regards, Tom Ebenreck GM


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    This is car number 2 that our family has purchased through Plaza and the customer service is top notch. Brett was able to find the exact car that I wanted. Not only did he find the exact car, he found it in a different state and had it delivered to me. He was very professional, kept good communication through the whole process, and accommodated every request I made. He's not pushy and works hard. Super nice guy and very helpful. Will use him again for our next purchase in a year or so.

    Does recommend this dealer
    Plaza Lexus

    Hello Chris, Thanks again for coming in to Plaza Lexus. I will be sure to pass this along to Brett as well. Regards, Tom Ebenreck GM


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  • Oil change

    It took long time for a simple oil change (about 80 minutes) although I was supposed to be the first customer (7am)


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    It took long time for a simple oil change (about 80 minutes) although I was supposed to be the first customer (7am)

    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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