Tuttle Click Chrysler Jeep Dodge RAM

New 877-478-5429 Dealer Website
Used 877-417-9709 Email Dealer
Service 877-388-1727

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Reviews

Average Ratings

4.4
Average based on 16 reviews
  • Jeep Buying Experience

    All my questions were answered, dealers were friendly and knowledgeable and went out of their way to help.


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    All my questions were answered, dealers were friendly and knowledgeable and went out of their way to help.

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
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  • Do not go to this dealer

    This dealer handled our buy back of a 2014 Jeep Grand Cherokee and while that process was smooth thanks to the fleet department, the purchase of o...


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    This dealer handled our buy back of a 2014 Jeep Grand Cherokee and while that process was smooth thanks to the fleet department, the purchase of our new 2015 Grand Cherokee was not. The dealer advertised our special order vehicle for sale at much lower than the sticker price. So I contacted the dealer and asked why and that we would now purchase the vehicle at this price. All seemed well and on December 9, 2015 I went in and confirmed the details of the pricing and financing. All was going great, right price, financing and all. On Saturday December 10, 2015 when my wife and I arrived to sign over our buy back and pick up the new car it all fell apart. The sales manager would not discuss the details of the new vehicle but rather pushed that my buy back be signed over first. After being pushed aside and told to transfer my stuff from the old to the new, we finally signed over the buy back. This was 2 hours after arriving for something I was told the night before would take 1 hour. This is when it really got bad. Once we had no more vehicle, we were told that the deal we discussed the day before was out the door and that the dealer had advertised the car incorrectly. The ad was there the morning we drove to the dealer but was removed by the time we started talking numbers. Then another hit, the financing charges had gone up to 5% for a person with 800+ credit (no lie). So now the price and financing are higher than what was discussed. At this point we wanted to leave, but couldn't because our car now belonged to the dealer. No one could come pick us up and the dealer would not provide transport. To further aggravate things, when we asked the sales manager if he could find a different bank, the response was, "you go find a bank on your own and comeback." Being stuck in this situation now, we tried to get a bank but had no luck on a Saturday morning. Now 4 hours later and filled with the most frustration I have had since being in combat, and my wife much the same, we had to agree and buy the car at a price higher than advertised, and discussed the week prior to our arrival. We traveled over an hour to this dealer for this to happen to us. BE WARNED, THIS DEALER IS NOT A GOOD DEALER. We called the general manager and left messages for a month before finally making contact with him, and to this day (two weeks after a promised call back) we still have no call back. One more thing, the new vehicle also came the a due bill, or promise to apply something to my car. In this case it was the roof rails from my old car to my new car, two months later and they still have not done this, and now Chrysler has possession of the old vehicle and I will never have my promised roof rails. I will stop here on this review, but just know that the service department also lied and failed to perform repairs on my vehicle the week after we bought it. DO NOT BUY A CAR HERE OR USE THIS SERVICE DEPARTMENT.

    Shopped for a new car
    Came in for service or repair
    Does not recommend this dealer
    Did make a purchase
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  • Excellent

    It's our 14th vehicle within our family over the years from Tuttle Click - our 4th within the past 12 month! We are definitely very satisfied and ...


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    It's our 14th vehicle within our family over the years from Tuttle Click - our 4th within the past 12 month! We are definitely very satisfied and loyal return customers! It was a great pleasure all around from A-Z, to purchase another new vehicle.

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
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  • warm & friendly service

    The staff was amazing. Flavio was a wonderful salesman and Keith in finance was very helpful and warm. They treated me like family. It was refresh...


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    The staff was amazing. Flavio was a wonderful salesman and Keith in finance was very helpful and warm. They treated me like family. It was refreshing to have employees who have all worked together for a long time and were very knowledgeable and worked like a team.

    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
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  • 1st Car

    Our salesmen "Andy" was wonderful. He made buying my daughter her first car a wonderful experience.


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    Our salesmen "Andy" was wonderful. He made buying my daughter her first car a wonderful experience.

    Shopped for a new car
    Does not recommend this dealer
    Did make a purchase
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  • Service Department is why I keep buying Chrysler

    I have had 12 Chrysler products over the last 20 years and all have been serviced at Tuttle Click. The ease of taking my car and picking it up, th...


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    I have had 12 Chrysler products over the last 20 years and all have been serviced at Tuttle Click. The ease of taking my car and picking it up, the quality of work, and the personable Service Managers is the reason.

    Came in for service or repair
    Does recommend this dealer
    Did not make a purchase
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  • Great Customer Service

    I bought a Jeep Compass in March and then I was rear-ended in an accident on July 3 and my new Jeep was totaled. I called my salesman Ali and aske...


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    I bought a Jeep Compass in March and then I was rear-ended in an accident on July 3 and my new Jeep was totaled. I called my salesman Ali and asked him to get me the exact same Jeep Compass and one day later he sent me a picture of my new Compass with a sold sign on the showroom floor at Tuttle-Click. My first purchase experience was wonderful but this special attention at a very trying time was OUTSTANDING!!!

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
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  • Maintenance

    I have a great experience with everyone at this dealership. I would like to thank all of the mechanics for keeping my car in top condition and tak...


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    I have a great experience with everyone at this dealership. I would like to thank all of the mechanics for keeping my car in top condition and taking great care of my personal vehicle. The mechanics are one of the reasons I keep coming back and I consider them to be top notch.

    Came in for service or repair
    Does recommend this dealer
    Did make a purchase
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  • Best Car Buying Experience Ever!

    Ask for Massoud, he's the best!! He helped us get the 2014 Jeep Grand Cherokee in the Altitude package which is hard to get. He was fast, courteou...


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    Ask for Massoud, he's the best!! He helped us get the 2014 Jeep Grand Cherokee in the Altitude package which is hard to get. He was fast, courteous, and straightforward. We had a hard time getting the car in so when he got the car, he drove it to my house so that we didn't have to come to the dealership with the baby and wait. When he got to my house, he didn't just drop off the car and leave. He stuck around for a while and taught me how to use all the cool features. I have been to and dealt with several different dealerships in the past and this time was completely a wonderful experience. I would definitely shopping here. Thank you Massoud!

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
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  • Nicest people!

    Everyone was super courteous throughout the buying process.


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    Everyone was super courteous throughout the buying process.

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
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