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Had great service visit while vacationing last week from
Had great service visit while vacationing last week from VA that we didn't expect. We first called the other Massey Cadillac store, but they couldn't check our vehicle until 7/30/2022. The gentleman suggested we call the South Orlando store. They told us to bring the Cadillac in on Friday morning. The vehicle was ready early Friday afternoon to our surprise. A fantastic customer experience. Thank you.
Al, we are so happy to read such a great review about Massey Cadillac! We are always more than happy to assist you if anything else comes up. Take care!
Advertised a price and invoiced the car with several add
Advertised a price and invoiced the car with several add ons..i.e. glaze or other non wanted additions. I would have preferred a "straight deal"..In my opinion, they were not interested in selling the vehicle to me at the cars.com price.
Hello, Thank you for taking the time to leave this feedback for us. We apologize for any confusion regarding our pricing, as well as any inconveniences that this situation may have caused. Our General Manager would be happy to speak with you directly and work to make things right. If willing, please contact Jay Halili at 407-299-6161 at your earliest convenience.
Harold in sales was EXTREMELY helpful.
Harold in sales was EXTREMELY helpful. No pressure type sale. He was very upfront about the vehicle. Should I ever have the money for a Caddy, I'll return
We're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!
Purchased a new, 2018 XT5 SUV in Jan. of 2019. Second...
Purchased a new, 2018 XT5 SUV in Jan. of 2019. Second Cadillac purchased from the Massey dealership. I get routine services and check ups at the same dealership. A couple of months ago, I had my battery replaced by the service dept. at Massey. While on my way to work, and while yielding to traffic, as I approached entry onto the Florida turnpike, my auto-shut off kicked in (which is normal) however, it triggered my electrical system to SHUT OFF completely! This incident put me into very dangerous situation. I could not put on my hazard lights and there were cars and trucks approaching from behind with no indication as to why I was stopped. Fast forward to me contacting Massey Roadside assistance who openly admitted that the battery was not replaced correctly by the Massey service tech. Additionally, this incident was a combination, and result of two other major reasons: 1. GM motors' replacement battery spec is different from the stock battery...the battery posts are smaller - so service has to "retrofit" to the new battery, which combined with the incompetency of the service tech, contributed to my car shutting down. 2. Upon researching in Cadillac forums, it seems that there is an ongoing problem with Cadillac's (my model for instance) SHUTTING DOWN with no warning. The entire electrical system fails - drivers are stuck, like I was, with NO HAZARDS. I have addressed with Massey's management, only to be pacified and patronized...also made to feel like a stupid woman who is just "complaining" ....with absolutely no action or promise of researching this negligent act from their service department, and no concern about the flaw within the vehicles electrical system. I used to love my Cadillac, now I am fearful of driving it - I feel that it is a matter of time before this happens again. I will never buy from this dealership, or from any other that sells Cadillac's until GM corrects this issue. I plan on taking this incident to everyone that will listen, as I fear for my safety, and the safety of anyone who has the same vehicle.
We regret to hear that your recent visit was less than exceptional. We would like to speak with you directly and gather more information about your visit. If willing, please contact our GM, Jay Halili, at 407-299-6161 so we can work towards a solution.
Bad customer service
Bought a nice 2019 XT5 first of all the salesman was unprofessional from threw the whole sale never explained how to do nothing with the vehicle . Told me go home press on star it talked to me in Spanish I don't understand Spanish. I called him never fixed the problem . I had free subscription to cirrus radio asked him to help never did. I fixed both problems myself. Then I seen some roaches in the car. So I called general manager he said he would like to speak with me personally . After the e-mail back and forth with GM the salesman called me made an appointment to come in try to get rid of bugs . GM never called me . Took the vehicle in a few days later seen more bugs e-mailed both the GM and the salesman never got return e-mail from both of them . I had to call corporate .
Hi Mr. Priolo, we have received your review on multiple sites now and are looking forward to working out a solution with you. Robert Moore, the General Sales Manager, said he spoke with you earlier and made an appointment for Friday. The previous two occasions when you brought it in no roaches were found by the technician but it was still treated. Our team will inspect again on Friday and apply another treatment. I completely understand your frustration and assure you that our team will do all we can to eliminate this problem. I also apologize that you felt the need to call Cadillac for a resolution. Our team is committed to serving our guests and we look forward to seeing you on Friday. Please feel free to contact me at 407-782-2323 if I can be of further assistance. Sincerely, Bill Hull - Dealer Partner.
Grade A service!
I elect to bring my vehicle to Massey South because I've noticed the difference in service than anywhere else. They stop to listen my concerns and then address it with with the genuine intention to fix whatever my concern is. Matt my service guy understands my tight schedule and always try to get me in and out fast. I like to be treated as if I am their only customer but I know I'm not and they do exactly that. I appreciate a grade A service. Thank you!
Daisy G, thanks for your praise and kind comments about our team. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Massey Cadillac - South Orlando!
I love Cadillac South Orlando and the team there, Michael...
I love Cadillac South Orlando and the team there, Michael Angelo is our favorite sales man ever! This is the second car we take it from Michael Angelo at Cadillac South and that’s because he’s amazing and really makes the experience very special every time. I truly do business with Cadillac because of people like him and of course because you have a good product but the people you have what makes Cadillac South very special. Michael did an amazing job this time and was able to find me the best car plus he was super helpful with all the paperwork and the experience was very smooth. Also Robert the manager there was amazing. One thing that we love and appreciate that Michael is always remembering us with every event and sending us these nice cards over the past 3 years. Thanks again Michael Angelo!
Moataz116, thank you for your kind review; we are happy to pass along your comments to the team here at Massey Cadillac - South Orlando! We look forward to your next visit! Take care!
This is how buying a car should work! Great service and follow up, Drew and team went above and beyond to ensure we taken care of and happy with the new car.
Thank you for taking the time to let us know how we did. We hope you have a great day!
First and second internet offers by the used car sales manager on a new XT5 had unusually high discounts. When the second offer was sent, a requirement that I bring my BMW M3 vehicle registration to closing was included. Obviously, they we’re trying to hide a trade in from me. Watch your 6 with this bunch
Dear Informed Buyer, I regret that you did not have a positive experience with our team. We pride ourselves delivering exceptional guest service. It appears we did not communicate well with you. The request for the registration was because tan additional rebate from Cadillac is available for owners of a competitive luxury brand. In order to receive the additional rebate ($1,500) that the team had shown you, proof of ownership is required. Our team was trying to offer you the best value possible and unfortunately did not effectively convey that to you. Please accept my apology. I welcome the opportunity to speak further with you about your experience and assist in any way I can. Sincerely, Bill Hull Dealer Partner. 407-438-3838 x 2323
Excellent service every time!
It's a breath of fresh air to go here and receive the same level of quality service at every visit! Thankful I purchased my car from here and take it in for service.
We appreciate you taking the time to leave us this feedback. We look forward to your next visit! Take care!