Massey Cadillac of South Orlando

Rick Sulyma was an extremely helpful salesman. He has a great personality, friendly and more importantly listens to your wants and needs. This is our 14th Cadillac and we have dealt with many salespeople over the years. He was very helpful and answered all our questions. I would highly recommend Rick he got us a great deal and a beautiful car. Love our new 2024 Premium Luxury XT5.

NOT RECOMMENDED. BUYER BWEARE. DO YOUR HOMEWORK! Beware of the Shell game and/4-square game with this dealer. I was looking at a deal on an F250 Diesel Truck. The dealership invoice out the door had questionable charges being passed onto the consumer. PermaPlate Protection=1253, Phantom Footprint=149. When I questioned these charges the sales manager, (part of another scheme known as the TurnOver, Salesman says he has to talk with manager), removed the charges, but then reduced the trade $1500. (Shell Game). This resulted in the a $98 net to the dealer. BEWARE, if they show you, yes, we can remove that charge, they likely make it up somewhere else, but the consumer is happy they see the removed charge. CHECK YOUR FINAL NUMBERS! The invoice also has other questionable charges. They charge 899 DOC Fee, but then also add 149 Electronic Filing fee and a tag fee, a Florida Plate does not cost 200. Shouldn't all of this be part of the document fee?? The tags and electronic filing fee are all documents that go with purchasing a vehicle. A scam/sham of a dealer, is when they put in hidden fees to raise the invoice. This is likely tied to the sales team milking as much as they can from the consumer. Not Me Massey! Massey and Sonic Auto Group will never see me as a customer, Or maybe they prefer the term, sucker?!?

Worst customer service bunch of liars they dont even offer a loaner if ur trying to do service with them i have a new 2023 escalade and they wont offer to bring my wife back home they wanted her to wait 2 hours at the dealer

Up front pricing, clear presentation of the cars features and benefits. Not pushy and very patient.

Mr. Lawrence was the nicest salesman , I ever met . I highly recommend him. He is such a kind hearted , man & he really went the extra , mile for us. I would buy a car from him , again in a heartbeat . Met his bosses , too & Jose . They are extremely , nice , and professional . It starts at the top . This place rocks !!!

Richard Green was very helpful with me and he’s willing to answer any questions I might have after leaving the dealer. I liked that.

Great place with a great service department. Been going there for years honest and reputable and do a great job of keeping my multiple Cadillacs in fantastic running condition. Special hats off to Mike Chernow service manager Who is just a great guy and genuinely his customers interest at heart.... a rare find in these days and who have served us so well over the years ago. I go their with confidence and trust them implicitly. Matt Pelphrey our service rep is awesome and always gives us great service! Also love the sales department Michelangelo Copeland is a great rep to do business with... no high pressure tactics... easy honest fair deals highest recommendation for him personally... also very much like Jay Halili the manager and Eloy Moldanado.

I had a wonderful experience with Jacob Hopper, who sold me my 2020 XT6. Jacob helped me make the decision about which Cadillac would be best for me. He knew everything about Cadillacs, and shared his knowledge with me when I had a question. Jacob was not pushy whatsoever; he simply is a nice guy who sells Cadillacs. I will buy from Jacob and Massey for my next Cadillac.

I purchased a vehicle that I was told was inspected and I questioned a noise I heard while test driving it. The salesman stated it was from normal wear and tear. I had the vehicle inspected by another dealer the following day only to be told that it was a $4K fix that the dealer who sold me the vehicle didn't want to deal with before selling it. I reached back out to the dealership only to be giving the runaround by the used car manager after I asked for the inspection report for the vehicle. He stated I'll call you right back and 7 days later still no return phone call. Buyers beware.

Went to purchase a used car and was unable to come to a agreement on payment. Left without vehicle..Next day being a Sunday (dealership closed)the general manager called me at home to discuss more options. Very admirable. Good customer service. We'll see what transpires!