Massey Cadillac of South Orlando

The worst experience I have ever had dealing with Massey...salesman was Garrett, he was kid and in my opinion, unprofessional. typical used car salesman who cares only about his next sell, yuck! We had spoken for a few days regarding a specific used car on the lot. He knew we lived 3 1/2 hrs away and had to transfer funds for a cash deal...we went thru lots of effort to get the funds for the next day We asked if we could leave a deposit so we don't drive up for nothing and the car be sold, he said no deposit policy. We'll we told him we were coming up and talked to him on the phone when we were 3 hrs into our drive, said we will be there shortly...20 minutes later, he texted me that the car was sold! WHAT!! How wrong on so many levels! I called and spoke to his manager, Jose, and that guy could have given 2 hoots, very unsympathetic and cold...no apology even...I would NEVER deal with this dealership...buyer beware

Drove over 2 hours ready to make a deal. When I get here I’m told there is a $30k “market adjustment”. Nowhere is this mentioned online. Stay away from this completely useless dealership. Shame on them for trying to use the old bait and switch.

I had a very disappointing experience with this dealership. I scheduled a visit with a salesperson, confirmed the time I would arrive, but when I got there, he didn’t assist me because he was helping another client and passed me on to an internet sales representative instead. The person who helped me was polite and willing, but clearly inexperienced. Later that same day, I sent an email asking about a specific car they had in stock and never received any reply. In the end, I bought my car from another dealership an hour and a half away — they treated me incredibly well and even delivered the car to my home. Unfortunately, based on my experience, I wouldn’t recommend this dealership.

I had the pleasure of purchasing a vehicle from Massey Cadillac. I live in Georgia, but made the trip to Orlando Florida as I saw a vehicle I was very interested in purchasing. My salesperson Ricky (Manager), & Jacob made the process very easy and handled the process fast and without a glitch. He was very informative about the vehicle and answered all my questions. The negations of the purchase price also went unexpectedly smooth. I would highly recommend purchasing a vehicle from Massey Cadillac in Orlando Florida and ask for Rickey. He will get you in your selected vehicle without any hassle.

Excellent purchasing experience. Jacob is a phenomenal person and salesman. Truly a man of his word.

I had an amazing and smooth experience at Massey Cadillac of South Orlando. The customer service was remarkable, and exceeded my expectations with Mr. Atkins. He was always corresponding via phone calls and emails. He was reliable, honest, operate with integrity. Mr. Atkins took his time to answer questions I had during my Auto purchase phase. I was pleased with my decision at the end with his help. If you’re looking for a positive dealership with good customer service, look no further. I will recommend Massey Cadillac of South Orlando. Kindly ask for Mr. Atkins.

Good, friendly, cordial, timely, excellent. We just couldn’t agree on a value of the vehicle I was interested in.

Poor customer service. Waiting 4 months for sun roof repair. Found new dings/dents on my car. Seems that they have been using my car for personal use. I smelled smoke and found paraphernalia in the back seat I found the mileage on my car increased despite I haven't been able to drive my car. They have hostage. Spoke to GM and all he did was offer me a new vehicle. I have lost all confidence in this Dealership

We are extremely disappointed in our recent experience with Massey Cadillac regarding their trade-in pricing. We brought in our pristine BMW i7, in excellent condition with the highly sought-after Executive Package and low miles, only to be offered a trade-in value that was an astounding $37,000 below Kelley Blue Book (KBB). To make matters worse, the market is currently selling this vehicle higher than KBB suggests, making their offer even more unreasonable. As loyal customers who have purchased multiple Escalades from Massey Cadillac in the past, this experience was nothing short of shocking. The service and professionalism we previously received are nowhere to be found, leading us to believe that the dealership must have been acquired or is suffering from poor management. This is a far cry from the Massey Cadillac we once knew. Their lack of respect for loyal customers cost them not just one sale but two. We were prepared to purchase another vehicle for our son, who is turning 16, but their disregard for fair pricing and customer loyalty pushed us away. In stark contrast, Fields and AutoNation treat us with respect and know us by name because of the many vehicles we’ve purchased with them over the years. It’s clear Massey Cadillac didn’t value our business enough to make a reasonable offer or work to maintain the relationship. We’ll take our business elsewhere, to dealerships that appreciate and reward loyalty.

Rick Sulyma was an extremely helpful salesman. He has a great personality, friendly and more importantly listens to your wants and needs. This is our 14th Cadillac and we have dealt with many salespeople over the years. He was very helpful and answered all our questions. I would highly recommend Rick he got us a great deal and a beautiful car. Love our new 2024 Premium Luxury XT5.