Viva Dodge Chrysler Jeep

4.3 out of 5 4.3

Reviews

4.3 out of 5 4.3
130 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 3.0 out of 5
    November 13, 2019

    Not satisfied with any of the services .....very disappointing since day one

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Hi there, I would like to get some more details about your experience with us. We'd like the opportunity to discuss this with you. Please reach out to... us at (915) 834-6300 at your earliest convenience to discuss how we can turn your experience into a positive one. We hope to hear from you. Take care.

  • 5.0 out of 5
    November 8, 2019

    They were super informative tried their best to get to our price and really friendly! My salesman kept me informed and had a great attitude and knowledge... about everything he talked about or explained!! Thanks Ricky!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Marlon, thank you for your kind words and this wonderful review! We hope to see you soon!

  • 5.0 out of 5
    November 4, 2019

    Great service. Mr. Joe Gracia does a great job and knows what he is doing.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Ernesto, thank you for your kind review; we are happy to pass along your comments to Joe and the team here at Viva Dodge Chrysler Jeep! We hope to be ...of service to you again in the future. Best wishes, Viva Dodge Chrysler Jeep

  • 5.0 out of 5
    October 30, 2019

    took care of the problem right away. Took them less time than predicted to get my jeep on the road again.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    We are happy we were able to get you back on the road sooner than expected, Fernie! Please let us know if there is anything else we can do for you; we... are more than happy to help!

  • 5.0 out of 5
    October 18, 2019

    The experience was amazing . Friendly customer service and the technician manager that helped me Christian Herrera was simply amazing!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Hello Manuel, we are very happy we could provide you with an amazing experience! Please let us know if there is ever anything else we can do for you. ...Safe travels!

  • 1.0 out of 5
    October 10, 2019

    Got a total lemon new ram 1500 truck Financial officer Gomez has the worst customer service I've seen. Jimmy xxxxx you should look into your dealership's... employee..they dont seem to know you.

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Hi there, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. When you have ...an opportunity, please reach out to us at (915) 834-6300 so we can try to restore your confidence in our business. Thank you again for taking the time to reach out to us, and we hope to hear from you soon.

  • 5.0 out of 5
    October 4, 2019

    Amazing customer service with an overall professional experience. The process and duration of my visit was fairly quickly. I have zero negative feedback... of the results and outcome of my vehicle repair. Would visit again and recommend to my family and friends.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Hi Bryant, we are very happy to have provided you with such a positive experience! Thank you so much again for your feedback! We hope you have a great... day!

  • 1.0 out of 5
    October 3, 2019

    Quoted wrong price, waited almost 2 weeks for pics then didn’t want to bother with a trade. One of the worst experiences ever. I don’t think I’ll be back....ever.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    Hi John, we regret to hear that you are displeased with your recent experience with us. Our manager would really like to speak with you more regarding... this matter. Please reach out to us at (915) 834-6300. We look forward to hearing from you.

  • 2.0 out of 5
    October 1, 2019

    Great help with service. Service guy was incredible. Just wish I can say the same with the cashier. Cashier refused to accept my discount which I firmly... presented to the service guy and said to hang on to it and present it to the cashier when paying. When it came to paying cashier wouldn't accept my discount even though the service guy said yes. Then I asked cashier to ask service guy, she refused to ask and said only the manager can approve the discount coupon, which is online in their website and on mopar.com. She then goes on and tells me discount is only $2. Wow what customer service. Sorry I rather take my business somewhere else.

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    We are disappointed to hear that you did not have a more positive experience with us at Viva Dodge Chrysler Jeep. Our manager would really like to spe...ak with you more regarding this matter. Please reach out to us at (915) 834-6300. We look forward to hearing from you.

  • 3.0 out of 5
    October 1, 2019

    Went in for an oil change at my scheduled time youngster said it would be two hours. So I said I would wait 2 hours and 45 minutes later they were done.... I also paid for them to steam clean the engine (recommended) truck comes back washed in which I did not ask for because I had just washed it the day before. My gripe is that the 1 man drying it did a horrendous job wheels were all wet top of truck was all wet and he says "YA ESTA LISTA" I was in awe! I asked him for his towel and dried my vehicle myself. When I purchased my vehicle here they also said we'll detail it for you i believe the same guy detailed it too becuase it looked like he grabbed a dirty rag and washed it!!!

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Hi Marco, we can assure you that we do not find this type of behavior acceptable, and we would like to address the situation you have described. We al...ways strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Viva Dodge Chrysler Jeep!

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