I would give a negative star if I was allowed to . Horrible experience worse I have ever had . They lie and then avoid you . Purchased a Volvo form them... telling me it was equipped with certain items which cost more and I paid for in price and then to find out it did not have and they never corrected or tried to make it up and that is over a month of them avoiding my phone calls . Do yourself a favor and go somewhere plenty of other dealerships
Such a great experience with Volvo of Melbourne! From start to finish the experience was seamless. My sales guy, Andy, was very informative on the make... of car I purchased. The sales manager, Mark, was very personal and negotiated my deal before I ever stepped foot in the door. They gave me a great price on the car I purchased and for my trade-in. The finance manager was also wonderful and walked me through everything, taking the time to answer all my questions. This was the best experience I've had buying a vehicle. I would highly recommend the Volvo of Melbourne dealership team!!!!!!!
Salesperson was not knowledgeable and was not as helpful for a XC90 purchase. Salesperson did not assist during the followup when our 20" wheels purchased... separately were replaced to explain the details of the car. My wife so do disappointed she spent more time on the phone with me to calming her down.
We had a great initial experience purchasing a pre-owned Volvo s^) with low miles. We were assured the car was in 'excellent' mechanical condition. "Tight"... was another adjective used by the mechanic and sales representative. Within a few miles the car broke down and we were stranded for four hours until it was towed. The dealer later joked that we were the "one in one hundred unlucky people to get a lemon." The car was in need of significant repairs, and given we had put virtually no miles on it, we asked to return it. The dealer did not say it could not be done, only that it would be complex. We offered to do whatever it would take to simplify the return process for him. He never responded. The final response was a call (nearly two weeks later) telling us the car was ready for pick up. We remain concerned to this day that the car will fail again, next time in a much more dangerous setting (eg I95) than the parking lot we were stuck in.
Pleasant and knowledgeable staff. Maintenance service was thorough and a problem I had been having was diagnosed and solved with new battery replacement.... Performed all warranty service and exceeded it by reloading new software upgrades.
Volvo Melbourne is easily the best dealership in south central Florida. The car we purchased exceeded our expectations as did every person we came in contact... with at the dealership. Polite, attentive and very knowledgeable staff. Cory's product knowledge of not only Volvo but cars in general blew away by ten fold any other salesperson at the 7 other dealers I visited. And Mark (sales manager) was as fair and honest as anyone I've ever had the pleasure of dealing with. No pressure, no vultures in the parking lot. This dealership will be around a long time and I will be back again to buy my next car.
Was informed that there was a recall on my vehicle and quoting the service advisor Howard "it is a big one and needs to be addressed". Made an appointment... next day for car to be seen only to find out it is Volvo recall that they want all S60 owners to use full synthetic as their original oil spec are clogging up their engines. I feel that if that is the case then Volvo should be responsible for changing the oil on their dime as it is a recall. So S60 owners beware that this is a ploy to get you to do an oil change at their location. If the service advisor would have been diligent he would have seen my full synthetic sticker on driver-side window, informed me that recall did not apply as I was using full synthetic and I would have avoided wasting time and travel to this bogus recall.
This is the best service department I have experienced when having my Volvo serviced.
Thank you for you online review!!! We look forward to taking good care of your Volvo in the future and stay in touch with our service specials on our ...Facebook page too.
live in Orlando, there is a Volvo in my area but...traveling to Melbourne to purchase my 2013 Volvo was THE BEST DECISION!!! I found my 2013 S60 online.... Lauren, the Internet Sales Manager, contacted me immediately regarding the vehicle I wanted. Upon arrival, Lauren greeted me and we took the vehicle for a test drive. Lauren answered ALL of my questions. She did not make me feel the pressure or anxiety that I have felt at other dealerships. This took some time and Lauren was very patient with me. When I was ready to make the deal, it was late, but she arranged for the paperwork to be brought to my home in Orlando to save me the drive to Melbourne. She also offered to deliver my AWESOME 2013 S60 to me in Orlando! Service at its best! I had my windows tinted and the vehicle was not right away. Lauren sent photos and kept me posted on the process. Seriously, if you want to get the best deal and service you will EVER get from a car dealership, go to Volvo of Melbourme!!! This car purchase process was so very different from any other experience. Lauren wants to get you in the car you want at the best price possible and is available to you with any questions even after your purchase. I am quite pleased with Lauren and the team at Volvo at Melbourne.