MINI of Stevens Creek

Rectangle 48
Sales 9:00 AM - 9:00 PM
Service 7:30 AM - 6:00 PM

MINI of Stevens Creek Hours

Sales

Monday

9:00 AM - 9:00 PM

Tuesday

9:00 AM - 9:00 PM

Wednesday

9:00 AM - 9:00 PM

Thursday

9:00 AM - 9:00 PM

Friday

9:00 AM - 9:00 PM

Saturday

9:00 AM - 9:00 PM

Sunday

9:00 AM - 8:00 PM

Service

Monday

7:30 AM - 6:00 PM

Tuesday

7:30 AM - 6:00 PM

Wednesday

7:30 AM - 6:00 PM

Thursday

7:30 AM - 6:00 PM

Friday

7:30 AM - 6:00 PM

Saturday

8:00 AM - 5:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since October 2017

We make buying and selling your vehicle easy. The price you see is the price you pay. Every 1Price Pre-Owned Vehicle we

...

sell is one, no-haggle price and it comes with a 5-day return policy*. Plus, we'll buy your car and you don't have to buy one from us. Now that's easy. *Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.

Service

Oil, Filter Change

$69.95

Wheel Balance

$49.95

Tire Rotation

$29.95

Air Filter Replacement

$79.95 and up*

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.6 out of 5 4.6
370 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    November 1, 2018

    Steven Quinn was the service advisor and was fantastic. He explained the issues and took care of everything while keeping me updated of progress. Great... job.

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    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thomas, we are glad to hear Steven took great care of you! If you ever need any more help, please give us a call!

  • 5.0 out of 5
    October 24, 2018

    I've bought both a new and used car here, and all my service/maintenance has been done here. Never a single complaint.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your kind words and review, Jeanne. Don't hesitate to call us if you ever need anything. Be safe on the road.

  • January 26, 2016

    Went here to look at new cars and the customer service was amazing. They helped me find the exact car I was looking for.

    5.0 out of 5
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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    October 17, 2018

    I always received an outstanding service at MiNi Cooper on Steven Creek location. Thank you

    5.0 out of 5
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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    September 21, 2018

    If you enjoy waiting 45 minutes to be checked in by your service rep every time you take your car in, this is the place to go! Your warranty will mysteriously... not be applicable to any repair they do, and you can be sure they'll charge you at least three times as much what it would cost elsewhere. Great for people with unlimited time and money to burn!

    1.0 out of 5
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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello, we regret your experience with us here, but are glad you brought this to our attention. If you are willing, please call our General Manager at ...(408) 641-4608 for further assistance with moving forward. Thank you for leaving your feedback, and we hope to hear from you in the future.

  • 4.0 out of 5
    June 14, 2018

    I’ve had numerous things go wrong with my Mini once it reached about 8 years old. I just moved to the San Jose area, so this was my first time at... Mini of Stevens Creek. At first, I was very upset that there was something wrong with my car again (I’ve spent about $3000 on repairs in the last month). I made an appointment at this Mini dealership because I wanted to ensure I’d get quality work done, and they definitely didn’t let me down. After shelling out over $1000, my car drives like brand new! The acceleration, braking, and handling are so much better. I remembered why I had chosen to buy the Mini in the first place, and it almost made the $1k worth it. The experience while my car was in the shop was a little less than optimal. I made an appointment in the morning hoping I could just go in and drop my car off and go into work right after, but I had to wait in a waiting room for them to call me back and verify all the information that I had already given over the phone when I made the appointment. This was a little annoying. My service advisor was really nice, however, and said that they’d give me a call back when they knew anything about my car. This was not the case. I had to call to get any information myself. They had already found out what was wrong with my car and had the parts list ready, but for some reason, I was not contacted to give the go-ahead to start work on the car. This made the whole process stretch out to 2 days instead of only 1. Also, when I came in to pick up my car the following day, my service advisor was not working, and everyone else seemed clueless as to where I needed to go to pick up my car (really?). It took a couple times of asking different service advisors where to go before I found out I had to go to the Mini store cashier to pay. Overall, I’m very happy with the better performance of my car after the work was done at this dealership. My service advisor was very nice and knowledgeable, but not prompt with trying to get my car back to me as soon as possible. The other service providers seemed a little clueless in my honest opinion. Glad I got the one I did. I even got about $300 off the original quote, which I thought was awesome as well! I would recommend my friends to go here for any Mini issues as long as they didn’t need their car back right away.

    3.0 out of 5
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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We are ecstatic with your strong recommendation of our location. Drive safe, and we'll see you on the road!

  • 5.0 out of 5
    June 12, 2018

    I puchased an 06 Honda Element from Amanda Jewell, she was outstanding in every aspect of the buying process as was her manager, my perception was they... really cared about my unique needs to make this purchase happen and went out of there way to accommodate me, my next car purcase will be from Mini of StevensCreek.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We are happy you had such a positive experience with us, Larry! Drive safe, and we'll see you on the road.

  • 5.0 out of 5
    May 18, 2018

    Always treated with respect and kindness. The staff are very knowledgeable and follow through is excellent.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    May 14, 2018

    I drove the car in because I got off work early. Asked if they could check it out. They did and agreed to fix it for me. Took about an hour.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    March 12, 2018

    I just paid $300 for maintenance which expired five weeks ago. It would have been free if I had come in before that. I said why wasn’t I notified before... it expired? Hector says “no we don’t do that because we don’t know how you drive...meaning you could have driven over 38000.” I said “you know the date of purchase”. He said “no, we don’t have access to that” It is 3 years after is when it is expired, yes they do have it. Sure, I should have remembered but why couldn’t they send reminders? I only went in as I got a call to come in for “free welcome back” inspection last week, I went in and was told “oh, your maintenance is overdue.” Hector was unsympathetic to my situation. Instead I was told I should now get a extend warrantay package for $1900, he was now talking like a sales person. I came home feeling completely crushed. This is my second MINI. Big MINI fan loved everyone at Stevens Creek even wrote 5 star review on yelp. Every time I had to come for a maintenance, I had to drive from Monterey, but I never minded it as everyone was friendly and I never had a bad experience. Well, no more. I won’t be going back there for maintenance. Really. How about a quick reminder before maintenance warranty expires? This would save many people from unnecessary unpleasant experience I went through.

    1.0 out of 5
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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for taking the time to leave us feedback. We care about all our customers and wish to restore your good faith in our dealership. If you'd be... willing, our General Manager would like to speak with you at (408) 641-4608 to discuss ways to improve your experience with our dealership moving forward. We hope to hear from you soon.

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MINI of Stevens Creek

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