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Reviews

Average Ratings

5.0
8 lifetime reviews.
  • Great service and super patient staff

    This place was just amazing. We went on Memorial day and spent literally all day looking and trying out cars there until we found the one we wante...

    Dealer Response

    Welcome to the MINI family! We are so happy you are satisfied with our dealership and services - We'll make sure we forward your kind words over t...


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    This place was just amazing. We went on Memorial day and spent literally all day looking and trying out cars there until we found the one we wanted. They were supposed to close at 3pm but stayed with us until 6pm so we could take home our mini :) Victoria was outstanding. She was patient, thorough and both her and Tom worked really hard to try find us the car that would both fit our taste and budget. They were truly wonderful. Would definitely recommend this place if you're looking for knowledgeable, patient and helpful sellers. And of course amazing cars ;)

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Welcome to the MINI family! We are so happy you are satisfied with our dealership and services - We'll make sure we forward your kind words over to Victoria, Tom and the team! Thank you for sharing your MINI experience with us and the rest of the world! We wish you many miles of happy motoring!


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  • Top Notch Customer Service

    I wanted to pass along my customer service experience. It is far too often that we only hear when things go wrong. I walked into the dealership no...


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    I wanted to pass along my customer service experience. It is far too often that we only hear when things go wrong. I walked into the dealership not knowing what to expect, but I was pleasantly surprised by the great customer service I was provided. Victoria Garrison is the embodiment of the Holman essence. I was extremely impressed with her knowledge of MINI (not only about the cars and each of the different features, but she even gave me some history of the manufacturer when I asked). She provided extreme attention to detail and exceptional customer service throughout the entire buying experience. Victoria even picked me up from ARI so I could get my new car the very next day. Victoria had made our car buying experience one to remember. This was my first new car, not to mention my first lease, and it couldn’t have been a more enjoyable experience. She is an expert (in my eyes) with regards to all things MINI and is the definition of great customer service! Here at ARI we have something call a Partner of the Month, this is a person recognized by their peers or customers for going above and beyond the call of duty. Whether or not Mini has a similar program, I would still like to nominate Victoria for Partner of the Month for making my car buying experience a special one. I could not imagine going to anyone else, ever again!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Fantastic experience- Mini Cooper Hardtop

    I just purchased my very first Mini Cooper, a pre-owned 2012 and could not be happier! From the time I reached out on line and came into the showr...


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    I just purchased my very first Mini Cooper, a pre-owned 2012 and could not be happier! From the time I reached out on line and came into the showroom and worked with Stephen Diehl. He actually listened to what my priorities were and where I needed to be budget wise and found the best car to fit all my needs. He was very patient with my questions and took the time to make sure I was familiar with my car before driving off. Every other car I have purchased was a painful, drawn-out process, this was anything but. I also purchased the extended tire warranty package, which I ended up using not even a week later as I commute 100 miles per day and a screw found its way into one of my tires. Michael Perno was my service advisor and had my mini taken care of in very short time frame arranging for transportation to and from my office. I never have had such excellent customer service at a dealership, truly refreshing to be treated so well. Why did I take so long to buy a Mini?!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Great Experience

    As a first time care buyer, I was nervous about being bombarded by pushy sales people when I entered the dealership. Mini of Mt. Laurel was the fo...


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    As a first time care buyer, I was nervous about being bombarded by pushy sales people when I entered the dealership. Mini of Mt. Laurel was the fourth dealership I went to in the South Jersey area and from beginning to start it was a wonderful experience. I went in to window shop and left having put down a deposit on my dream car. Victoria is extremely knowledgeable and did not make me feel pressured at all. Unlike the other sales people I encountered at the other dealership, Victoria did not push me or try to over sell me on anything. She spent the time to get to know me and help lead me to a car that had everything I wanted. I could not be happier!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Great Service!!!

    Mike Perno in Service is a great guy to work with. Low key, never tries to upsell me with things I don't need right now. I've had many cars over t...


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    Mike Perno in Service is a great guy to work with. Low key, never tries to upsell me with things I don't need right now. I've had many cars over the years, and dealt with many service advisors. Mike is certainly one of the best I've worked with. The service I have been receiving at Mini of Mt. Laurel has been excellent!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • New Countrymen

    Unfortunately Gracie Ann suffered a medical episode at the beginning of our negotiations, I waited for the salesmen to come on duty and was introd...


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    Unfortunately Gracie Ann suffered a medical episode at the beginning of our negotiations, I waited for the salesmen to come on duty and was introduced to Benjamin Webb who took over. He was amazing, answered my questions, and I felt like I was at home. The process of purchasing the car was painless, my first big purchase as a widow. I felt very comfortable with Ben knowing I was getting the best deal possible. I drove out with my jungle green Countrymen with a smile!!! Thank you.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Great buying experience

    This is my second MINI from this dealership and the process is low key and no hassle. They make sure you test drive the models you think you want ...

    Dealer Response

    We are thrilled to hear about your purchasing experience! Thank you for the kind words...we hope you are enjoying your MINI #2 - Motor On! Best R...


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    This is my second MINI from this dealership and the process is low key and no hassle. They make sure you test drive the models you think you want and the ones you might want. They are very patient during the ordering process and everyone wanted to be helpful. And just a shout out to the MINI Owners Lounge on line where you can track the progress of your car. I'll have this MINI serviced by the dealer because all my experiences with the first car were so good.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    We are thrilled to hear about your purchasing experience! Thank you for the kind words...we hope you are enjoying your MINI #2 - Motor On! Best Regards, Brittany Farrell Client Relations


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  • Misrepresented Vehicle

    On cars.om the COPMPLETELY wrong MILEAGE was stated then what was at the dealer; can't trust these adds!

    Dealer Response

    We try very hard to have accurate informatin about all our vehicles at all times, I'm not sure what vehicle you were looking at that had wrong mil...


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    On cars.om the COPMPLETELY wrong MILEAGE was stated then what was at the dealer; can't trust these adds!

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    We try very hard to have accurate informatin about all our vehicles at all times, I'm not sure what vehicle you were looking at that had wrong mileage. Please feel free to contact me directly so I can answer any questions you may have Wayne Townsley Sales Manager...wtownsley@miniofmatluarel.com


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