They knew they sold us a vehicle that was trash. Not even 1 week after the transmission blew. No help from them at all. Not even an offered discount rate for service. Just a "you bought used with no warranty". Yep. Never again!
Great service, great selection of mini vans
We used cars.com to find B & B Auto Sales. We were interested in the Honda Odyssey they had. We were called very quickly after the online inquiry to set up an appointment to come in. We ended up liking the Toyota Sienna better. They had a huge selection of mini vans and SUVs. We really liked Wayne, the salesman. They were very helpful. No complaints about B & B Auto Sales.
Thank you for your kind words. Call Wayne and ask him about our referral program.
They never even responded to my inquiry online! I needed a car that weekend. I did try other places online inquiry and they responded within the hour. This is poor service.
Sorry you had trouble. You can call us at 253-841-1600 for questions as well.
Our B & B Auto experience
We bought a truck from these guys this last week. We live several hours away and had been searching for 2 full days. The salesman was very kind and not pushy in any way. He took us out to test drive the truck. He showed us that the 4 wheel drive worked well. My husband also drove the truck. We had been planning on taking any truck we were very serious about to a mechanic to be checked out but actually decided to go ahead and purchase this one without doing so. We are very please with what we bought. We have found what we believe to be a 500 ish dollar issue, but we CANNOT blame that on the dealership. The truck is 12 years old, not new. It is up to the buyer to be sure to check things out prior to buying. Anyone with any common sense would realize that a used vehicle can. and probably does have some problems. I'm seriously confused when I read a few of the reviews below stating how they found out after getting their vehicle home that things like the locks/remotes and for petes sake, the 4 wheel drive doesn't work. You MUST check those things out before buying! The buying process was very focused and timely. We will be looking for a car soon and will surely go there again.
Grade NEGATIVE F-
Purchased a truck from them and already had to have over $2100.00 of repairs done and there is more to come. Things just keep breaking and stop working and it never stops. Tried to call the salesman I dealt with he would never return my calls. He and another sales person told me GREAT vehicle its a beauty. My children are going to go hungry because of the repairs I have to make to this vehicle and I have payments for years to come and they could care less. Please stay away from them.
I purchased a Truck from this place, it was very clean. I was told that the vehicle was checked out and had a inspection performed. I was told whatever it needs B &B maintenance shop usually changes the oil, or repairs what they find during this inspection. Well I was lied to, I found that the power door locks didn't work, nor did the one key fob remote that came with the vehicle. They would not fix it , that evening I learned that the 4 wheel drive didn't engage, but the dash light showed it on. I also saw that there was dash lights out as well. I checked the tire pressures and found that the rear tires were over the max tire pressure rating by 10 to 15lbs. That's right 90 to 105 psi, tires should have been 60 psi. Safety inspected they told me? I had to replace all four of the rear tires, because the center of the tires was worn out due to the overinflated condition. Replaced all four shocks, front stabilizer, steering box, two front tires and 4 wheel alignment was preformed Additional the right bank glow plugs, (#5 was bad), so was the EGR sensor, and tube, glow plug relay, manifold heater relay, door lock actuators, overhead console display. I also found the two batteries were seven years old, so I replaced them. Total cost over $3700 in parts and repair. They act like their vehicles are certified, or need minor maintenance. Buyer beware is what I say! Go somewhere else and Get your own mechanic to check it out.
Bent and Broken
in past years have purchased several autos there and things seems all right. My last purchase was no so good, a sales man eating a yuk sandwich while trying to sell car, I got a truck that was bent and broken, they out right lied about the truck.... need i say more.. I have not been back nor will i ever refer anyone to them, email me and i will send you pic of what they did to break my auto and my bank acct... will never trust them again. this was the fourth purchase.... never the same sales people and the personal touch is gone, i was back in there trying to straighten things out when another couple came in and said pretty much the same thing, the auto need far too many repairs when they were told oh that is not that bad!!! Buyer BE WARE of BB Auto, take it to your shop and have it checked out before buying....
Previous and Repeat customers are very important to us at B&B AUto Sales. Please contact me at (253)841-1600 or email me at firstname.lastname@example.org with the salesman's name of which you are reviewing about. I would like to try and make things right.
very belittling experience
The first guy was nice let us look around without bugging us the second guy basically pushy and kinda rude
Thank you for your review on cars.com. B&B Auto Sales appreciates your honesty and feedback. Please either call me at (253)841-1600 or email me at email@example.com with the name (or what the sales person looked liked) so I may address this issue. I appologize if you were treated rude, this is not something B&B Auto Sales tolerates.
We worked with Tim and we were extremely impressed. There was no pressure but he was available for all of our questions. They went out of their way to help us get the best deal we could get and extremely patient. They were willing to help us with needed repairs, since we live 60 miles away from them without interferring with our schedules. It was an extremely low stress purchase.
I had the pleasure of working with a guy named shawn who listened to exactly what I wanted and never pushed me to buy. I would love to work with him in the future.